Customer Service Medical
Resume:
W E N D I H U Z Z Y
**********@*****.***
Millbrook, NY 12545
PROFESSIONAL SUMMARY
Organized Certified phelbotomist, bringing strengths in handling work independently, and as a team member. Solving routine problems without oversight, and ability to quickly learn new processes.
SKILLS
Liquor and wine service Customer service excellence Personal services Product and service knowledge
Personal care services
EXPERIENCE
Cashier/Customer Service, Bershire Wines and Spirits, May 2019 - Current, Dover Plains, NY
I have worked quickly and safely to help customers with heavy merchandise. I maintain a safe environment for all customers, at all times. Rotate and log all merchandise, I take orders over the phone, and am very considerate in taking advice from customers, suggesting new products, or if they want something ordered. Count the til, I open and close the store, independently. I work well with very little supervision. Direct Support Aide, Taconic OPWDD, Nov 2007 - Jul 2020, Wassaic, NY Monitored patients and completed physical checks every 30 minutes to spot harmful behaviors.
Offered emotional support and encouragement to improve the treatment outcomes for psychiatric patients.
Maintained a safe and orderly environment for each patient with clean, disinfected and well-organized rooms.
Administered medications, collected specimens and performed other skilled nursing tasks.
Collected and recorded daily patient information, including observed behaviors, vital signs and treatment progress.
Assisted patients with personal hygiene such as bathing and dressing. Determined team targets and implemented plans to achieve goals at individual and group level.
Reviewed activities regularly to identify opportunities for improvement. Protected patients from injuries with appropriate restraints and the use of sedatives. Taught patients how to thrive within the confines of a home setting. WH
Aug 2020
May 1998
EDUCATION
NHA certified, Phelbotomy
ACADEMY OF MEDICAL TRAINING - Torrington, CT
Received certificate on August 13, 2020. Daily training in using mutisample needles, butterflys, and syringe techniques.
Capillary tubes, automated lancets, mircocollection containers. 100 successful unguided venipunctures, including. Forearm, arm, and dorsal surface of the hand.
Practiced processing specimens utilizing centrifuge and pipettes. Associate of Applied Science, paralegal
Jefferson Community College - Watertown, NY
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