Manager Customer Service

Location:

Alberton, Gauteng, South Africa

Posted:

September 26, 2020

Contact this candidate

Resume:

No *** Sparrowgate (011-***-**** (W)

Lark Street Ext 31-073-***-**** (C)

Meredale

2091

*******@*****.**.**

******.******@***.**.**

*********@*****.***

Mrs. Eunice Sigasa

Date of Birth: 1982.10.10

I.D. No: 821**********

Drivers’ License: Code 8

Education Background

Technicol SA College : Matric - 2006

Subjects: English, South Sotho, Home Economics, Office Practice N3, Orientation N3, Supervision N3

Formal Qualification

PC Training & Business College 2001

Diploma in Executive Secretarial Course

Subjects : Data capturing, Travel matters, Public relation, Office queries, Communication skills, Filling, Typing & Internet explorer

High Certificate – Ibase Analyst User I

Currently studying with Unisa – Fraud Investigative and Forensic Auditing Diploma

Computer Literacy

Ms Word 2013

Ms Excel 2013

Ms Outlook 2013

Ms PowerPoint 2013

In house

Training at

Edcon

Tool Box Training Level A

Tool Box Training Level B

Call Centre

Credit Policy

New Credit Act ( NCA )

Abase Analyst i5

Analyst Notebook 7

System knowledge

Work Experience

Retek

Proclarity

MRO

NOR

ITC

Mainframe

Remedy

Toad

Tracking & Claims

SQL Server Management Studio

Online Optical

Edcon limited: August 2013 – Till Date ( Group Admin Department )

C.N.A Limited Company

Current Employment

Group Admin Coordinator

Source out data and create reports for stores

Analyze fraud & dispute, stock adjustment reports

Get feedback from stores in regards to fraud, dispute & stock adjustment report and submit it to the head of department

Make travelling arrangements, (flights, accommodation and car) for the Chain, division and regional team

Do daily admin work, printing, filling & phone queries.

Procure laptops, access cards for new employees for stores

Compiling Correspondence documents

Obtaining quotations from suppliers

Raising orders on MRO system

Administer pending bulk orders

Building and maintaining relationship with suppliers

Monitoring & Ensuring stores are adhering to the correct processes

Investigating Incidents experience at stores, eg burglary, robbery & attempted burglary

Building and maintaining relationship with stores

Submit invoices for payment for suppliers

Capturing journals

Using remedy system for updating quotes & invoicing

Using remedy system for handling store query’s

To support the data hub team by processing administration information according to the company policy and legislative requirements

Collect, analyses, organize and verify information so that all errors are corrected before information is processed on the relevant system

Attend to all queries; control and monitor the storing, retrieval of collated information

Prioritises tasks so that SLAs are met when administering / preparing documentation

Provide regular feedback to stakeholders regarding queries within the agreed time frames

Communicate effectively, verbally and in writing, with internal stakeholders, to ensure business requirements are met.

Assisting store to make sure that they follow the correct processed and procedures

Contacting store for further feedback regarding all the reports we sending out to stores e.g.: transfer’s, dispatching stock & stock adjustment.

Compiling reports on a weekly basis for store to ensure accurate deliver within SLA’s

Edcon limited: July 2011 – July 2013 ( Home living Boardmans Department)

Merchandise Clerk

Assisting all buyers

Creating new product listing

Raising items on ports system and retek System

Capturing all local & import orders

Following up on outstanding order deliveries, local & imports

Liaising and building relationship with suppliers

Follow up on arrival samples

Update purchase orders on a weekly basics

Price change for items’ and orders

Handling store and supplier queries

Loading promotions on the system

Communicating with stores for pricing & tickets

Office management and administration

Co-coordinating and managing all facilities, i.e. equipment access, venue and facilities bookings, arranging meetings.

Prepare chain circular for the stores

Distribution of style profitability repot to different teams according to product portfolio

Managing the monday reports (style report)

Setting up samples for presentation and compiling the mapping for the buyers

Edcon limited: January 2008 – June 2011 ( Debtors Admin & Fraud Risk Department )

Fraud Investigator ( Fraud & Risk Department )

Checking accounts on ITC system for further investigation

Maintaining fixtures library, liaising with chain

Capturing and compile spread sheet ( Scrub )

Data capturing

Sorting out the files

Handling telephone queries

Investigating accounts opened fraudulently

Sending E-mails for documentation if needed

Using analyst notebook 6 & I-Base for investigating accounts

Loading of Shared Fraud on I-Base database

Preparing regular adhoc reports and Journals of crediting and debit stores due to fraudulent accounts opened.

Dealing with accounts related enquiries

Investigating of dispute Claims and Analyzing Fraud trace

Edcon Limited: March 2005 – December 2007 ( Debtors Admin Control )

Debtors Admin Clerk

Handle customer queries with regards to the Old and New Account Reporting directly to manager

Actioning personal loans

Actioning debit order enrolment

Actioning electronic payment

Co-ordinate bank payments

Capturing journals - crediting & debiting clients account

Collecting all out-standing balance from accounts

Administration – writing off accounts sending the letters to the clients

Preparing the productivity Sheet & presentation

Filling personnel files

Data capturing

Executing principal credit and principal debit

Maintaining document record

Sourcing information and compiling reports

Arrears accounts counseling

Financial rejection

Edcon Limited: March 2003 – July 2005

Customer Service Department (Call Centre)

I handle inbound and outbound calls

I update customers detail on vision system

I update financial services e.g. Accounts protection plan, Funeral covers etc

I capture and file all documents, in order to keep the records

In order for me to solve customer’s queries, I have to listen and understand the query so therefore I will provide the client with good and satisfactory feedback.

Skills

Analytical thinking, attention to details, Problem solving skills, Customer insight and focus, Very flexible person and work well under pressure. Good product knowledge.

Reference

Mrs. Rajan Govender

Manager: Group Admin Department ( Data hub)

Tel: 011-***-****

Cell: 083-***-****

Email:*********@*****.**.**

Miss. Vivian Madzima

Supervisor: Boardman’s ( Home living)

Tel: 011-***-****

Cell: 072-***-****

Email : ********@*****.**.**

Mrs. Lebohang Khumalo