Jeanetta-Maria Williams Columbia, SC *****

803-***-****

adgfkf@r.postjobfree.com

PROFILE

Enthusiastic and Professional Customer Service Manager with extensive experience providing financial services and customer support in a fast-growing financial institution. Demonstrated ability to build productive relationships, resolve complex issues and win customer loyalty. Recognized Top Leadership based on accuracy, financial growth, customer service, marketing strategies, and service performance.

SKILL

● Applications: MS Office

● Professional Skills: Cash Handling, Records Management, Multi-line Phone Use, Complaint Handling, Data Entry, Partnership-Building Skills, Dispute Resolution, Organizational Skills, multi-tasking, account reconciliation, people management and scheduling.

WORK EXPERIENCE

Manager AmeriCash Loans, LLC – Columbia, SC Nov 2019 – Present

● Handle customer inquiries, complaints, service requests by phone and in person in addition to finding solutions to meet their needs.

● Service the customer base by handling any customer requests including opening new accounts, cross-selling, etc

● Demonstrate working knowledge of all branch services and departments in an effort to guarantee any sales opportunity or customer need be appropriately referred within the institution.

● Comply with company policies, procedures, and standards to maintain customer satisfaction and worked independently as a team member under pressure with the ability to follow oral and written directions

● Handle sensitive and confidential information through specialized training in the areas of Information Security, Privacy Policy, and Compliance issues.

● Research payment overages, record all bank reconciliations and deposits; submit activity and results reports, such as daily call reports, weekly work plans, and monthly/annual territory analyses. Interact daily with internal partners in accounting, operations, and compliance divisions.

● Utilize time management and budgeting skills to effectively promote the companies’ mission and objectives. Maximize business contact and develop working relationships with current and potential customers.

● Participate and promotes business events to enhance company’s image and develop additional business sources. Make sales calls and process loans from other stores.

● Manage staff schedules and track employee performance, end of month reports to ensure the monthly receipts match the end of month balance

Customer Service Representative AmeriCash Loans, LLC – Columbia, SC May 2014 – Nov 2019

● Handle customer inquiries, complaints, service requests by phone and in person in addition to finding solutions to meet their needs.

● Service the customer base by handling any customer requests including opening new accounts, cross-selling, etc

● Demonstrate working knowledge of all branch services and departments in an effort to guarantee any sales opportunity or customer need be appropriately referred within the institution.

● Comply with company policies, procedures, and standards to maintain customer satisfaction and worked independently as a team member under pressure with the ability to follow oral and written directions

● Handle sensitive and confidential information through specialized training in the areas of Information Security, Privacy Policy, and Compliance issues.

● Research payment overages, record all bank reconciliations and deposits; submit activity and results reports, such as daily call reports, weekly work plans, and monthly/annual territory analyses. Interact daily with internal partners in accounting, operations, and compliance divisions.

● Utilize time management and budgeting skills to effectively promote the companies’ mission and objectives. Maximize business contact and develop working relationships with current and potential customers.

● Participate and promotes business events to enhance companies’ image and develop additional business sources Customer Purchase Assistant Publix – Columbia, SC Mar 2013 – Jun 2014

● Assist customers with navigation payment on all payment devices and ensure their needs are met on time.

● Cash handling and terminal operation.

● Promote and participate in all company events. Ensure a clean and safe work space. Sales Agent Lincoln Heritage Life Insurance Company – Sumter, SC Jan 2012 – Mar 2013

● Service existing accounts, obtain orders and establish new client accounts by planning and organizing daily work schedules focused on calling existing and potential sales outlets and other trade factors.

● Adjust content of sales presentations by studying the type of sales outlets or trade factors. Meeting sales goals.

● Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans and monthly/annual territory analysis.

● Monitor competition by gathering current marketplace pricing information, new products, delivery schedules, and merchandising techniques

EDUCATION/CERTIFICATIONS

Centura College, Columbia, SC

● Medical Assistant Certificate Nov 2008

Crestwood High School, Sumter, SC

● High School Dploma (A/B Honors) Nov 2007

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