Travel agent

Elizabeth Pruett

**** ********* **. • 713-***-**** • ************@*****.***

PROFILE

Client Service/Sales professional offering extensive experience consistently delivering first-rate service to promote customer satisfaction and loyalty. Demonstrates excellent verbal and written communication skills with the capacity to interact positively with guests and employees. Supervise, train, and lead effective sales team. Well versed in appointment scheduling, contract negotiation, and arranging travel accommodations. Tech-savvy and efficient in data entry and general operations.

STRENGTHS

●Guest Services

Assess clients’ needs and requests in order to achieve maximum customer satisfaction while complying with standards and company policies. Provide in-depth information to potential clients by answering product and services inquiries and resolves service problems by clarifying the customer's complaint.

●Administrative Services

Support administrative operations supporting management.

●Sales

Negotiate contracts, prices, and sales terms. Promote sale of products using various marketing techniques, such as advertisements and sales presentations.

●Training

Support staff development, recruitment, hiring, training, and coaching in a managerial capacity.

●Technology

Generate digital media used for marketing purposes. Prepare pertinent documentation needed for each stage of enrollment, hiring and terminating.

PROFESSIONAL WORK HISTORY

Katy ISD. – Katy,Texas 08/2014 – 06/2019

Food Service:

Worked in the cafeteria providing lunch for elementary kids.

Accomplishments:

●Provided outstanding lunch service to elementary kids.

●Prepared meals.

●Counted food for the Food Nutrition program.

●Worked on the cash register.

Cheddars – Katy, TX

Management:

3/2007 – 06/2014

Accomplishments:

●Managed a staff of 30.

●Payroll, training, hiring and scheduling.

●Provided customer service to the font of the house and staff support to the back of the house.

●Greeted guest

●Took and memorized orders.

Kinder Care Learning Centers - Houston, TX

Assistant Director: 8/1997-11/2006

Accomplishments:

●Managed daily operations of center, including scheduling, hiring, training, payroll, data entry.

●Staff meetings and parent tours as well as marketing for the center.

Total Travel – Houston, TX 9/1994 -7/1997

Travel Agent:

Accomplishments:

●Provided administrative/sales support to management team. Promoted leisure and corporate travel increasing revenue.

Continental Airlines – Houston, TX 8/1990 - 9/1994

Flight Attendant

Accomplishments:

●Exercised sound judgment providing safety and excellent customer service for passengers. Completed flight training.

EDUCATION

●Ashworth University

●High School Diploma, Mayde Creek High School

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