Davis Vision 2009-2019 Senior Customer Service Representative Mentored call center associates with incoming member and provider call. Assisted policy holders with coverage and eligibility questions. Resolved claims issues for members and providers. Assisted providers with lab order entry for eyewear.
Crossmark 2006-2009 Retail Sales Representative
Sold in and built displays of featured products. Ensured correct pricing. Maintained correct product assortment. Trained store staff on features and benefits of new products. Set new plan-o -grams and cut in new products.
Sommerset Sales 2003 - 2006 Manufacturer's Representative Ensured clients products were properly merchandised. Set displays to plan-o-gram. Delivered and installed POP advertising. Cut in new items as needed. AFLAC New York Clifton Park, NY 2003 Sales Agent Marketed AFLAC insurance programs to new businesses and employees. Close new accounts. Handled claims for policy holders.
Tom’s Floor Coverings Troy, Rensselaer, NY 2002 - 2003 Retail Service Coordinator Retail sales of carpet and floor coverings. Handle customer service and quality control issues. Worked with suppliers and sales reps to maintain inventory. Coordinated advertising and marketing promotions. Pearl Grant Richman’s Albany, NY 1999 - 2002 Assistant Manager/Buyer, Housewares Set department inventory and assortment models. Evaluate viability of proposed new lines of merchandise. Maintain appropriate stock levels and manage inventory. Train new staff in all store policies as well as effective customer service and sales techniques. Ensure high degree of customer service, and resolve all costumer concerns. Achievement of significant sales increases in major lines. Filenes Department Store Albany, NY 1994-1997 Lead Sales Associate, Housewares Department Processed stock, merchandised sales floor and supervised up to 6 sales associates, including developing and conducting training programs to enhance their product knowledge and customer service and selling techniques. Responsible for properly maintaining and tagging all department inventory. Recognized for consistently meeting or exceeding department sales quotas.