Customer Care Service
Resume:
WILLIAMS, ISRAEL.OLAOSEBIKAN
OBA-IDO VIA ADETOKUN,
OLOGUNERUN, ELEYELE, IBADAN OYO STATE
E-MAIL: ***********************@*****.***
TEL: 080********, 080********
CAREER OBJECTIVE:
Developing a professional career in a reputable and result oriented organization that allows for teamwork and innovation in the attainment of corporate objective at all times with a view of achieving professional distinction and proficiency in my discipline
PERSONAL DATA:
Sex: Male
Date of Birth : February 15th, 1985
Marital Status: Married
State of Origin: Ondo State
ACADEMIC QUALIFICATION
2007-2009 The Federal Polytechnic, Ado Ekiti, Ekiti State (HND Accounting)
PROFESSIONAL QUALIFICATION
Chartered Institute Bankers of Nigeria (CIBN)
(Professional conduct and ethics certification)
ICAN Skill Level Passed – November 2019
ACA in View (final stage)
WORKING EXPERIENCE
FIRSTBANK NIGERIA LTD
Customer Service Officer, Funds Transfer, Teller, Administrative Duties, Account and Clearing support (April, 2013 – Till Date)
Job objectives:
Responsible for the overall handling of customers with regards to customer care, E-Business products, accounts opening and maintenance to account holders, cheque truncation/clearing and customers of the bank while ensuring timely/exceptional service delivery and customer delight.
DUTIES & RESPONSIBLITIES
Handling customer complaints, ATM dispense error, POS dispute resolution, attend to claim logged on CRM, NOT-ON-US, VERVE CARD, MASTER CARD, VISA CARD, logged dispense error on CRM, charge back, dispense error on mobile transactions.
Handling of account maintenance activities, freezing/unfreezing of account, placing lien, reactivation of dormant accounts.
Responsible for account opening, closure and required documents.
Responsible for all customers balance enquiries and set up of standing order
Issuance of all ATM cards and request
Responsible for the issuance and maintenance of all card products
GL review and proof of account
Ensure timely resolution of customer issues and customer care activities
Initiate probate in accordance with customer mandate and relevant law.
Prompt verification and upload of scanned documents on CPC workflow and ensure timely capture of cheque confirmation details
Issuance of a statement of account
Enrollment on mobile banking and other E-business channel
Account and clearing support and cheque truncation
Funds transfer (Local currency), process salaries payment
Account ownership (smart screen, nilling of office account and regulatory compliance zero tolerance)
BVN Enrollment and ZF1 verification
Cash received and payment
UNIVERSAL BASIC EDUCATION
Okpoama, Brass LG, Bayelsa State
ACCOUNT ASSISTANT (NYSC March 2010 – February 2011)
•Preparation of statutory report and other accounts related report.
•Payment of petty cash to members of staff and supplier
•Preparation of expenses analysis and explanations of variations.
•Assistance in the preparation of budget and management account
COMPUTER SKILL AND ACCOUNTING SOFTWARE APPLICATION
SAGE 50 Accounting
FINACLE (Banking Application)
Versatile on the usage of internet facilities, proficient in Microsoft word, Power Point, Excel, Access and ability to learn new computer software computer application.
PERSONAL SKILLS
Good oral and written presentation, communication & interpersonal skills, Good persuasive/numerical skills, analytical skills, achievement orientation, ability to work under pressure with limited supervision, ability to grasp complex issues quickly, ability to meet tight reporting deadline.
TRAINING AND WORKSHOP ATTENDED
. Excellence customer service delivery
. Regulatory compliance
. Address verification report - KYC
HOBBIES
Reading, Travelling and attending innovative Seminars.
REFEREES
Mr. Olu Adebole Mr Hope Uwagboe
Head Currency Management Chief Finance Officer
Central Bank Of Nigeria Dangote Fertilizer ltd
Ibadan, Oyo State. Ikoyi, Lagos State
+234********** 080********, 080********
Mr. Afolalu Anthony Buyide
Accountant
Federal Polytechnic Ado Ekiti
P.M.B 5351 Ado Ekiti
Ekiti State.
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