WILLIAMS, ISRAEL.OLAOSEBIKAN

OBA-IDO VIA ADETOKUN,

OLOGUNERUN, ELEYELE, IBADAN OYO STATE

E-MAIL: adgfgs@r.postjobfree.com

TEL: 080********, 080********

CAREER OBJECTIVE:

Developing a professional career in a reputable and result oriented organization that allows for teamwork and innovation in the attainment of corporate objective at all times with a view of achieving professional distinction and proficiency in my discipline

PERSONAL DATA:

Sex: Male

Date of Birth : February 15th, 1985

Marital Status: Married

State of Origin: Ondo State

ACADEMIC QUALIFICATION

2007-2009 The Federal Polytechnic, Ado Ekiti, Ekiti State (HND Accounting)

PROFESSIONAL QUALIFICATION

Chartered Institute Bankers of Nigeria (CIBN)

(Professional conduct and ethics certification)

ICAN Skill Level Passed – November 2019

ACA in View (final stage)

WORKING EXPERIENCE

FIRSTBANK NIGERIA LTD

Customer Service Officer, Funds Transfer, Teller, Administrative Duties, Account and Clearing support (April, 2013 – Till Date)

Job objectives:

Responsible for the overall handling of customers with regards to customer care, E-Business products, accounts opening and maintenance to account holders, cheque truncation/clearing and customers of the bank while ensuring timely/exceptional service delivery and customer delight.

DUTIES & RESPONSIBLITIES

Handling customer complaints, ATM dispense error, POS dispute resolution, attend to claim logged on CRM, NOT-ON-US, VERVE CARD, MASTER CARD, VISA CARD, logged dispense error on CRM, charge back, dispense error on mobile transactions.

Handling of account maintenance activities, freezing/unfreezing of account, placing lien, reactivation of dormant accounts.

Responsible for account opening, closure and required documents.

Responsible for all customers balance enquiries and set up of standing order

Issuance of all ATM cards and request

Responsible for the issuance and maintenance of all card products

GL review and proof of account

Ensure timely resolution of customer issues and customer care activities

Initiate probate in accordance with customer mandate and relevant law.

Prompt verification and upload of scanned documents on CPC workflow and ensure timely capture of cheque confirmation details

Issuance of a statement of account

Enrollment on mobile banking and other E-business channel

Account and clearing support and cheque truncation

Funds transfer (Local currency), process salaries payment

Account ownership (smart screen, nilling of office account and regulatory compliance zero tolerance)

BVN Enrollment and ZF1 verification

Cash received and payment

UNIVERSAL BASIC EDUCATION

Okpoama, Brass LG, Bayelsa State

ACCOUNT ASSISTANT (NYSC March 2010 – February 2011)

•Preparation of statutory report and other accounts related report.

•Payment of petty cash to members of staff and supplier

•Preparation of expenses analysis and explanations of variations.

•Assistance in the preparation of budget and management account

COMPUTER SKILL AND ACCOUNTING SOFTWARE APPLICATION

SAGE 50 Accounting

FINACLE (Banking Application)

Versatile on the usage of internet facilities, proficient in Microsoft word, Power Point, Excel, Access and ability to learn new computer software computer application.

PERSONAL SKILLS

Good oral and written presentation, communication & interpersonal skills, Good persuasive/numerical skills, analytical skills, achievement orientation, ability to work under pressure with limited supervision, ability to grasp complex issues quickly, ability to meet tight reporting deadline.

TRAINING AND WORKSHOP ATTENDED

. Excellence customer service delivery

. Regulatory compliance

. Address verification report - KYC

HOBBIES

Reading, Travelling and attending innovative Seminars.

REFEREES

Mr. Olu Adebole Mr Hope Uwagboe

Head Currency Management Chief Finance Officer

Central Bank Of Nigeria Dangote Fertilizer ltd

Ibadan, Oyo State. Ikoyi, Lagos State

+234********** 080********, 080********

Mr. Afolalu Anthony Buyide

Accountant

Federal Polytechnic Ado Ekiti

P.M.B 5351 Ado Ekiti

Ekiti State.

080********

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