Front Office Manager

Personal Details

Name : Kshitij Bhalla

Address : A - 101, Building No 37, Surya Building,

Unitech West End, Virar West - 401303,

Mumbai India.

Mobile : +91-966*******

Email : *****************@*****.***

Skype ID : live:fa9c31e31c5661c5

LinkedIn URL : linkedin.com/in/kshitij-bhalla-757287186

Date of Birth : 28 January 1998

Nationality : Indian

Professional Objective

To work in competitive organizational environment where there is scope for the enhancement of personal and professional skills there by contributing to organizational growth and success.

Education

Completed Bar Tender Course from BAR JOCKEY Mumbai in Sep 2019

WSET Level 1 Certified in Oct 2019.

Bachelor’s Degree in Hospitality studies. Presently completed the final year of the 3 Years full-time program from Chandigarh Group of Colleges, Mohali Punjab (IHM – NCHMCT) from July 2016 to July 2019. (Result Awaited)

HSC – March 2016 From Mumbai Board – MGM Junior College Mumbai.

SSC – March 2014 From CBSE Board – K.V Pitampura Delhi.

Area Of Interest

Bar Tendering.

Front Office Administration.

Professional Experience

Worked with JW Marriot Bangalore as Bartender - Mixologist (Feb 2020 – May 2020)

Responsibilities:

As a in charge of BAR, Keep the bar operation smooth.

Handling Bar, making cocktails and mocktails, setting up the bar, winding up the bar.

Make a weekly inventory report, daily crunch.

According to requirement report to Bar Manager.

Cleaning and sanitizing bar

Make a revenue, by conducting testing.

Taking care VIP guest and preparing innovative drinks for them.

Reporting to manager on daily basis, discussing new ideas.

Worked as freelancer Bartender with Bar Jockey Training Institute (Sep 2019 - Jan 2020)

Responsibilities:

Ensuring a smooth service sequence, taking account of the service standards and the

satisfaction of guests. Increasing sales by providing specialist advice and active selling.

Making a personal connection to the guest, providing brilliant services to the service, make

the guest wow by service, especially with innovative drinks.

Making drinks like cocktails & mocktails.

Taking the inventory of alcohols.

Care of guests from arrival to leaving the outlet in accordance with the standards

Handling bar events.

Novotel Resort and Spa, Accor Group of Hotels Goa as Intern from July 2017 to Oct. 2017.

Responsibilities:

Attending guests with a warm welcome and resolving their queries.

Ensuring a comfortable stay of guests by providing high standard of services.

Understanding of the work discipline and to do multitask independently.

Learning of helping other departments when in need, for the execution of the work.

Receiving calls of the customers.

Achievements

Single handedly managed Cocktail & Spirits Bar in Events Managed by Bar Jockey

Awarded as Best Intern for the Month of Sep’ 2017 in Novotel Resort and Spa.

Played Cricket Nationals of KV Sangathan India in the year 2014.

Played Cricket - Kanga League under Mumbai Cricket Academy.

Played KV Regionals Football in 2011 & 2013.

Played Cricket - Kanga League under Mumbai Cricket Academy.

Played All India Cricket Tournament, affiliated with UPCA Kanpur at Gonda in 2014.

Played various matches and won prices and managed to get clipping in Newspapers.

Core Competencies:

Good communication interpersonal skills with proficiency in grasping new

concepts quickly and use them in a productive manner.

Team player with good influencing skills.

Time management and deadline oriented.

Versatility in work and ability to do multitask efficiently.

Language Skills

English, Hindi, Punjabi, Marathi

Computer Knowledge

Working computer proficiency in Microsoft Word, Excel and Power Point and Internet Explorer.

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