Customer Service Office

SAIRA AHMED

Dubai +971********* *************@***.***

OBJECTIVE

Experienced supervisor with over 17 years of Customer Service. I have an excellent reputation for problem solving, improving customer satisfaction and driving overall operational improvements. Excellent communication skills both written and verbal enabling me to multi-task on a daily basis.

I have a passionate and natural drive to preform to an elite standard adhering to common law and judgement. A pro-active individual that has a get up and go attitude.

EXPERIENCE

Emirates Cabin Supervisor Dubai-UAE 11/2008 to 10/2020

Resolved customer/crew problems, improved operations and provided exceptional client support.

Developed special emphasis to punctuality and worked to maintain an outstanding attendance record.

Developed team communications and information for team meeting.

Supervised a team of employees, including scheduling, training and performance monitoring.

Analysed and identified equipment failure root causes and initiated correction actions.

Resolved conflicts and negotiated mutual beneficial agreements between parties.

Lancôme Beauty Advisor Newcastle Upon Tyne-UK 09/2003 to 10/2008

Professionally greeted and welcomed clients in a timely manner.

Consulted customers and answered questions about desired treatments

Educated clients on skincare techniques based on individual needs.

Proactively up-sold additional services to clients an a daily bases, exceeding sales targets.

BT Call Centre Representative Newcastle Upon Tyne-UK 01/2006 to 10/2008

Maintained exceptional customer satisfaction by providing helpful advice.

Maintained excellent standards of service through impeccable attention to detail.

Received consistently positive feedback and customer service, continually working with energy and enthusiasm.

Delivered an exceptional level of service to each customer by listening to concerns and answering queries.

SKILLS

Excellent communication

Professional phone manner

Leadership

Computer literate

Multitasking

Microsoft office certified

Managing issues

Critical thinking

Problem solving skill.

EDUCATION

Certified MS office Training - Dubai - 2020

A-Levels - Gosforth High school - 2005

GCSE’s – Gosforth High School - 2004

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