NAME: SUMANTA ROY
(EMAIL ID) - firstname.lastname@example.org
***, *********** ******,******-*, P.O.- MAKHLA, P.S.- UTTARPARA, DIST- HOOGHLY, PIN- 712245, KOLKATA,WEST BENGAL,INDIA.
I AM SEEKING THE POSITION OF RESPONSIBILITIES WHERE I COULD SHOULDER THE JOB RESPONSIBILITIES IN A PROFESSIONAL ENVIRONMENT WITH UTMOST DEDICATION AND DETERMINATION AND THEREBY BECOMING AN ASSET FOR THE CONCERN.
* PASSED MADHYAMIK IN THE YEAR 2004 WITH 56 % AGGREGATE.
* PASSED HIGHER SECONDARY IN THE YEAR 2006 WITH 65 %
* PASSED HOTEL AND HOSPITALITY MANAGEMENT GRADUATATION
IN THE YEAR 2009 WITH 77 % AGGREGATE.
* PASSED B.A. HONOURS IN ENGLISH FROM NETAJI SUBHAS OPEN
UNIVERSITY IN THE YEAR 2012 WITH 66 % AGGREGATE.
DONE A CERTIFIED COMPUTER COURSE FROM NATIONAL SCHOOL OF COMPUTER EDUCATION (N.S.C.E.), WHICH INCLUDES MS OFFICE, PHOTOSHOP, FLASH, AUDACITY, INTERNET AND TALLY etc.
(i)WORKED WITH INDIGO AIRLINES, AS A CUSTOMER SERVICE EXECUTIVE AND AS A CARGO AND LOGISTICS OFFICER IN N.S.C.B.I. AIRPORT, DUMDUM, KOLKATA FOR 2 YEARS.
JOB ROLE- Handling help desk, providing information and answering to the queries of the passengers over telephone and through email, assisting the passengers throughout the entire process, maintaining public relation, handling administration work and making roaster, providing allocation to the team members and ensuring smooth operations.
(ii) WORKED WITH JET AIRWAYS INDIA LIMITED AS A SENIOR CUSTOMER SERVICE EXECUTIVE AND SENIOR CARGO AND LOGISTICS OFFICER, PROMOTED AS A SUPERVISOR HANDLING A TEAM OF AROUND 250 PERSON, LATER AGAIN PROMOTED AS A DUTY MANAGER MANNING MORE THAN 300 PERSON. ALSO PERFORMED THE DUTY OF PERSONAL ASSISTANT TO THE GENERAL MANAGER, IN N.S.C.B.I AIRPORT, DUMDUM, KOLKATA FOR 8 YEARS.
JOB ROLE-To maintain daily schedules of the general manager, assisting him in his daily official work, arranging meetings, preparing presentations, giving presentations,to monitor cargo and logistics operations, to handle warehouse operations and inventory supervision, to handle team and supervise labors, allocate duties, performing administration work, acquiring quotations from different vendors and agents, dealing with customs for importing and exporting goods, system updating, maintaining the manifest for the related deals, ensuring the completion of work within stipulated time, dealing with client queries and providing them with solutions and offering them new facilities on behalf of the company, maintaining healthy and cordial relation with guests and understanding their requirements and carrying out the rules and regulations implemented by the company.
(iii) PRESENTLY WORKING WITH ECOM EXPRESS PRIVATE LIMITED OVER ONE YEAR AS A SENIOR CUSTOMER SUPPORT EXECUTIVE IN REGIONAL OFFICE (EAST), KOLKATA.
JOB ROLE- To look after the distribution center’s daily activities, to coordinate with all the hubs for the connection of the shipments on time, to coordinate with the cluster heads and the state heads, to coordinate with KAM, to look after RTO LOCK, to process the RTS, to prepare TAT report, to look after administration works, handle day to day operations, coordination with other departments as well as with clients and vendors, maintaining client database, preparing presentations, maintaining daily reports of pending connections and deliveries and performing all official works.
FIELD OF WORK:-
DUTY MANAGER, PERSONAL ASSISTANT, ADMINISTRATION WORK,OPERATIONS, PUBLIC RELATION MAINTAINANCE, ROASTER HANDLING, TEAM HANDLING, CARGO AND LOGISTICS MANAGEMENT, CUSTOM DEALINGS, WAREHOUSING, GUEST HANDLING, SUPERVISING AND OTHER OPERATIONAL JOBS.
TOTAL 11 YEARS AND 6 MONTHS OF WORKING EXPERIENCE.
ABILITY TO WORK IN TEAM AND TO HANDLE AND LEAD TEAM, LEADERSHIP QUALITY, ORGANISED, TIME MANAGEMENT, ADAPTABILITY, DECISION MAKING AND INITIATIVE TAKING ABILITY.
DATE OF BIRTH: 03.02.1987
LANGUAGE KNOWN: ENGLISH, HINDI AND BENGALI.
STRENGTH: OPTIMISTIC,INTERACTIVE, HUMBLE,
QUICK LEARNER AND HARD WORKING.
HOBBIES: WATCHING AND MAKING MOVIES, LISTNING TO MUSIC,
FOOTBALL AND READING.
MARITAL STATUS: MARRIED
PASSPORT NUMBER: P8478380
I hereby declare the above statement to be true to the best of my knowledge.
DATE- 08.07.2020 SIGNATURE-