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Customer Service Manager

Calgary, AB, Canada
September 27, 2020

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Katherine Tymchuk

#**** *** * *** **

Calgary, Alberta T2P 0G7

(Cell) 587-***-****

Dear sir/madame,

I am interested in applying for a position in Human Resources Representative. (PepsiCo).

With more than five years of customer related services with Shoppers Drug Mart, from the receiving side and front-end customer interactions, I have been able to confront and manage customer requests and concerns with a professional and mature demeaner. Having an amazing personality, working well as a team or independently has established numerous long-term and trusting relationships with not only customers, but co-workers as well. The ability to assess, listen, take direction and deliver a solution or compromise to any situation that may occur, is a skill that I enjoy and receive as a challenge and a lesson.

Working as a Health Care Aid has taught me compassion and empathy. Assisting clients with daily tasks such as housework and personal care has brought forth a new level of understanding and ways of solving concerns that may arise in each individual situation. Recording and charting conditions or concerns accurately is extremely important and must be handled with confidentially and dignity, which was a task that as an HCA I was responsible for.

As a graduate from CDI College for Human Resources Administration I have intermediate to advanced computer skills and Human Resources knowledge including recruiting and pre-screening, that make me an asset and a well-rounded individual for your company. I look forward to the opportunity of gaining valuable experiences from your organization and bringing my best qualities to the organization.

After reviewing my attached resume, I believe that my qualifications and experience, interpersonal skills along with my outstanding personality would be an amazing and valuable addition to your company.

I look forward to hearing from you and scheduling an interview at your earliest convenience.

Thank you,

Katherine Tymchuk


Human Resources Administration, including 100 practicum hours.

Intermediate Microsoft Word, Power Point, Microsoft Excel, and Outlook.

Exceptional interpersonal skills, communication skills verbally or written are above average, able to problem solve and take initiative to solve issues.

Above average organizational skills, attention to detail and work as part of a team or independently.

Reliable, Accountable, Outgoing, Common Sense, Excellent Communication Skills, and Customer Service Orientated.

15 plus years' experience in customer service in various roles.

Professional, reliable, empathetic, fair, emotional intelligence, able to take direction, adhere to company policies, procedures and daily operations.


Human Resources Administration

CDI College, Calgary Alberta – Completed 2020

Courses include: Customer Service & Interpersonal Skills, Business English & Proofreading, Effective Business Writing, Organizational Behavior, Leadership and Change, Staffing, Training & Development, Compensation and Benefits, Labor Relations, Employment Legislation, Privacy and Confidentiality, Introduction to Human Resources, Word, Power Point, Office Skills, Excel, Outlook and 100 hr practicum.


Human Resources Administration

Office/Computer Skills for daily operation of the business. (Word, Power Point, Excel, Outlook)

Understanding of general Human resources practices from legal to ethical issues relevant to HR.

General knowledge of HR’s strategic role in law, job design, planning, recruitment and selection.

Resolve conflict, negotiate, communication, listening skills, and decision making.

Staffing, attracting and retaining Human Capital.

General knowledge of union relations, collective bargaining, and developments in labor relations.

Choosing a Compensation and Benefits package/program.

General knowledge of Employment Legislation and Privacy and Confidentiality Legislation.

Customer Relations, and Training and Development.

Prescreen and evaluate candidates

Reference Checks for Candidates

Strategically source candidates

Assist hiring manager with recruiting methods and interview questions

Data entry in applicant racking system

Conduct initial phone screens

Provide short list to hiring manager

Schedule interviews



2013 - 2019

Shoppers Drug Mart, Calgary AB

Data entry of merchandise into company tracking system

Assist with daily operations

Customer Service and Staff Assistance

Promoting Offers

Managing vendors deliveries and customer concerns

Health Care Aid

2005 - Present

Home Care Assistance, Calgary AB

Assist clients with everyday tasks that they are unable to maneuver themselves

Maintain confidentiality, dignity and respect

Accurately enter data on the condition and status of client

Adhere to policies and regulations of the company and clients

Administrative Assistant

2017 – 2018

Nexsource Center, Sylvan Lake, AB

Book rooms for customers within the facility for parties, sports events or organizations

Use of company internal system to input information about customers for the purpose of billing and booking facility

Record minutes of council meetings and email results

Maintain confidentiality and professionalism as a representative of the town

Concierge Five West Phase 1 & 2


Greet and converse professionally with owners and tenants

Accept and document packages for owners and tenants

Answer calls and redirect or attend directly to questions and concerns

Program FOB’s and other devices for condo

Book elevators for move in/out

Manage move in/out

Cleaning and sanitizing of common areas

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