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Customer Care Front Desk

Location:
Johannesburg, Gauteng, South Africa
Posted:
September 27, 2020

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Resume:

CURRICULUM VITAE OF T.NAYAGER

PERSONAL DETAILS

FULL NAME: TIROSNI NAYAGER

DATE OF BIRTH: 06 MAY 1986

RESIDENTIAL ADDRESS EDEN TERRACE, EDENVALE, JOHANNESBURG, 1609

Residence in Durban aswell if needed to relocate

TELEPHONE and E-MAIL 074******* / adgf6v@r.postjobfree.com

NATIONALITY and EE STATUS SOUTH AFRICAN

LANGUAGE ENGLISH

DRIVERS LICENSE CODE 8

EDUCATION

SECONDARY EDUCATION MATRIC – EXEMPTION

INSTITUTION WINGEN HEIGHTS SECONDARY (2003)

TERTIARY EDUCATION HIGHER CERTIFICATES

INSTITUTION CAREERS 2000 (2008) PASTEL ACCOUNTING: VERSION 8

CAREERS 2000 (2011) MANAGEMENT & ADMINISTRATION

CAREERS 2000 (2012) ADVANCED BOOKEEPING

SAGE SOFTLINE VIP (2013) PASTEL PAYROLL: BASIC VERSION

UNISA: BCOM HR DEGREE

SKILL AND ABILITIES

COMPTUER PROGRAMS MS OFFICE - EXCEL (INTERMEDIATE – ADVANCED)

SAP CRM, PASTEL ACCOUNTING SOFTWARE

SKILLS ABILITY TO MULTITASK AND WORK UNDER PRESSURE

WORK EXPERIENCE

COMPANY CAPITEC BANK LIMITED

PERIOD March 2017- March2020

POSITION CONSULTANT (MULTIFUNCTIONAL)

DUTIES HELLO POINT: ASSIST CLIENTS AT FRONT WITH ACCOUNT QUERIES.

DOCUMENTATION REQUIRED AND OTHER RELATED ACCOUNT QUERIES.

TELLER: DEPOSIT CASH FOR UP TO 200 – 400 CLIENTS.

ONE TO ONE AREA: ASSIST CLIENTS TO OPEN ACCOUNTS, ISSUE PERSONAL

LOANS, FUNERAL POLICIES, TRANSACTIONAL QUERIES.

TELEMARKETING: COURTESY CALLS TO CLIENTS AND SOURCING LEADS FOR

CREDIT.

ADMIN: FILING CONTRACTS, UPDATING CLIENTS ACCOUNTS.

OBJECTIVES: BUILDING A REPO WITH CLIENTS, QUALITY BANKERS,

OPTIMISING SALES, INCREASING MARKET SHARE AND PROFITS. STRATEGIC

LEADERSHIP.

ACCOLADES: HIGHEST TARGET ACHIEVED BANK APPS SOLD,

PA ACHIEVED EVERY QUARTER

REFERENCE: HR HEAD OFFICE (086*******)

COMPANY VELOCITI DIVISION OF CCI (PICK N PAY CAMPAIGN - NATIONWIDE)

PERIOD April 2015 – March 2016

POSITION CUSTOMER CARE CONSULTANT

DUTIES ONLINE SHOPPING:

REFUND LOGS / AMENDING ORDERS /DELIVERY ENQUIRIES

SMARTSHOPPER:

LOST CARD REPLACEMENT/ POINTS BALANCE / ID CHANGES

CUSTOMER CARE:

STOCK ENQUIRIES / TECHNICAL WEBSITE QUERIES

ESCALATIONS SENT TO HEAD OFFICES

EXCEL SPREADSHEETS

VOICEMAILS / EMAILS QUERIES / INVOICE QUERIES

CALL VOLUMES: 50 – 70

QA – 98 -100%

OBJECTIVES: BUILD REPO WITH CLIENTS,

PROCEDURES AND PROTOCOL ADMINISTERED CORRECTLY

ACCOLADES: BEST CUSTOMER SERVICE EXPERIENCE

REFERENCE: TEAM LEADER: HENRY SMITH (031-***-****)

COMPANY SAGE SOFTLINE PASTEL PAYROLL

PERIOD January 2014 – May 2014 – 5 month contract

POSITION FRONT DESK RECEPTIONIST

DUTIES FRONT DESK ASSISTANCE

LIASE WITH CLIENTS ON PAYROLL PRODUCTS

SWITCHBOARD OPERATIONS

EMAILS

OBJECTIVES:N/A

ACCOLADES:N/A

REFERENCE: HR MANAGER: DONITA PRESTON (011-***-****)

COMPANY KING SHAKA AIRPORT

PERIOD April 2010 – May 2010 – 4 month contract

POSITION CUSTOMER CARE

DUTIES FLIGHT QUERIES

BOOKINGS FOR TRAINING SEMINARS

EXCEL SPREADSHEETS - CLIENT DATA

FRONT DESK ASSISTANCE IN ISSUING CERTIFICATES

OBJECTIVES: COMMUNICATION, CUSTOMER SERVICE

ACCOLADES: N/A

REFERENCE: HR OFFICER: ENBAVENI NAICKER (032-****-***)

COMPANY SA FASTENERS ( AIRCONDITIONING COMPANY )

PERIOD MONTH OF MAY ONLY ( TEMPORARY)

POSITION RECEPTIONIST/ ACCOUNTS CLERK

DUTIES PASTEL ACCOUNTING SOFTWARE

ASSIST CLIENTS AT FRONT ASWELL VIA TELEPHONE

WITH PRODUCT QUERIES

CAPTURE INVOICES

DEBT COLLECTION

STOCK INTAKE

FILING

OBJECTIVES: GAIN EXPERIENCE IN ACCOUNTS

ACCOLADES: N/A

REFERENCE: CHARLOTTE CHETTY (031*******)



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