Email: email@example.com Mobile:+91-800*******
A dynamic Professional with Management qualification having rich and insightful experience of 19 years, including over 8 years of International (Singapore) tenure, seeking leadership challenges
Accomplished track record of GAP/IMPACT analysis, requirement finalization, development/customization and deployment/support of Enterprise Solutions (SAP), including providing Security Solutions, SOX Compliance and SAP Administration.
Extensive experience on Project Coordination through project planning, monitoring & control, change control & configuration management, time & effort estimation, quality & risk management and communication between project stakeholders.
Similar experience in Solution Customization Cycle involving Business Requirement Study & Problem Identification; Business process mapping with product; Gap Analysis & Customization Finalization; Change Management and Implementation, UAT & Support
Proficient in Reporting & Documentation including drafting project progress reports, determining the frequency and content of status reports, analyzing results, troubleshooting problem areas and providing project status reports to Management for decision making
A competent Team Leader in driving the team to performance excellence through knowledge transfer, motivation and mentoring as well as a Team Player with analytical, problem solving, planning, communication & interpersonal skills.
Operating Systems: Windows 2000/2003 Server, UNIX, Linux
Languages: ABAP, SQL
Databases: Oracle 8i/10g/11g, DB2
Tools: Remedy, Putty, Peregrine, Service Manager
Utility: Lotus Notes
SAP Products: BI 7.0, BI IP, BCS, CRM 7.0, SRM 5.0, SCM, ECC 6.0, PI 7.0, EP 7.0, Nakisa, Oniqua, Org Modeler, Trex
SAP Delivery Manager Al Muhaidib Group Saudi Arabia
(Jan 2018 to Till Date)
Supporting Al Muhaidib Groups production SAP environment, ensuring that SLAs were met.
Project Manager IBM Singapore
(Sep 2016 to Dec 2017)
Managing client relationship with various business units & contract’s. Regularly interacted with clients regarding satisfaction issues, expectations, and potential projects. Ensured work was correctly scoped and staffed (technicians, vendors, etc.) to address client needs and for timely completion of projects.
Increased application/systems performance uptime for all sites through system and process re-design, resulting in a 20% gain in KPIs and SLAs and the mitigation of information and system security audit deficiencies associated with contract terms
Conducting ongoing internal team meetings to set priorities and timely resolve outstanding issues.
As a lead PM handling multiple Projects like GIC, OCBC, Heptagon, SITA, FCL, Citi Bank, L’Oréal, CIMB Bank, CIMB Securities in GTS IBM Singapore.
Service Availability Manager IBM Singapore
(Jan 2016 to Aug 2016)
Successful management of SAP application, oracle database, and hardware application through expertise in application, business rules, technical expertise, and fast, effective outage resolution.
Liaison between agency, client, and teams throughout US and India. Travelled abroad for team building and training.
Responsible for systems resolving errors, exceptions, system performance degradation, database sizing and hardware issues.
Manage global teams of as many as 60 members for BHP Billiton.
IAS Pte Ltd (An IBM Company), Singapore
(Jan 2015 to Dec 2015)
Project's include new client, as well as the annual enrollment process for all clients assigned. Other responsibilities include managing escalations, troubleshooting, issues identification and resolution, facilitation of meetings, inquiry tracking, customer reporting, and trend identification.
IAS Pte Ltd (An IBM Company), Singapore
SAP Consultant (Aug 2011 to Dec 2014)
Managing SAP projects through all stages from planning, business blueprinting, realization and go-live support. Also
was accountable for Project documentation of various activities such as Installation, Upgrade, Refresh and completion of RCA documents and user manuals.
Capgemini India (P) Ltd., India
SAP Consultant (Dec 2009 to Aug 2011)
Participated in a long-term project on support services of SAP security, user administration, trouble shooting, SAP BASIS activities, production change request process, application of support packs, Kernel Upgrade and thus provide with the most complete end-to-end portfolio of solutions and services in the industry for a telecom giant.
Marselviz Technologies, India
SAP Basis Consultant (Sep 2005 to Nov 2009)
As a team member include responding to end user issues, which are related to performance problems, ABAP dumps, authorization issues. Worked on security set up for the Plant Maintenance module (PM) also involved for security setup in BI7 environment.
Kaleswari Enterprises, India
Founder (Mar2000 to Mar 2005)
IT Experience: HR Executive / IT Recruiter (Mar 2000 – Mar 2005)
M.B.A. (Information System), from Vinayaka Missions, Salem Tamil Nadu
B.Com., from Vinayaka Missions, Salem Tamil Nadu
Business Visa: B1/B2 for USA (United States Of America) Valid till 9 AUG 2026
Date of birth: 11-07-1972
Languages known: English, Hindi, Telugu, Tamil, Mandarin.
Loreal, GIC Work PlaceTransformations, Orchestra QMS Project & It Service Management Strategy
Sep 2016 – Dec 2017
Infrastructure & SAP
IBM has always had a strong heritage of making substantive contributions to communities in which we work and live. Since IBM began operating in Singapore in 1953, our presence and investments in Singapore have grown many times over - in size and variety.
Project Delivery Manager
• Initiated, developed and managed SAP Practice and aligned it with other IT practices.
• Managed revenues of approximately USD 1.5 million.
• Accountable for a strong practice of 60 members including permanent and contract staff.
• Lead and Managed from concept to closure SAP implementations, Support and Upgrade engagements.
• Ensured SAP Practice billable resource allocation was consistently at least 97%, reported resource assignment status at a local and global level.
Jan 2016 – Aug 2016
SAP, SAP (BI 7.0, BI IP, BCS, SRM 5.0, SCM, ECC 6.0, PI 7.0, EP 7.0, Oracle 11.0.3, AIX 5.6
Today, IBM continues to make strategic investments in Singapore to deliver higher value to our clients. We are working with customers around the world to help them become cognitive businesses, by applying IBM's technology and expertise to unlock the value in data and uncover insight in every decision.
Service Availability Manager
Application representative for security compliance issues across 4 SAP landscapes and 20 non-SAP applications.
Set up production support standards and procedures adhered to by production support teams across multiple SAP applications.
Developed and designed monitoring tools and tasks utilized by BASIS to monitor production systems and escalate issues.
Responsible for the technical decisions related to the hardware and setup of the SAP environments
Manage production support budget
IAS Singapore- SAP Implementation Project
Jan 2015 – Till Dec 2015
SAP, SAP (BI 7.0, BI IP, BCS, SRM 5.0, SCM, ECC 6.0, PI 7.0, EP 7.0, Oracle 11.0.3, AIX 5.6
South32 is a globally diversified metals and mining company with operations mining and producing bauxite, alumina, aluminum, energy and metallurgical coal, manganese, nickel, silver, lead and zinc in Australia, Southern Africa and South America.
SAP Implementation Project & Operations Lead (IT Constant_
Prepared on project planning, cut-over plan, training plan and conduct workshop
Oversaw and assessed risk, driving efforts to address problem areas and implement contingency plans.
Liaised with third party vendors to negotiate and sign contracts, maintaining steady relationships throughout.
Monitored financial budgets, forecasting and financial reporting to management.
Monitored risk and issues during the project and worked on action plan and mitigation.
IAS Singapore- 1SAP R2B, R3, R4, CC1 Implementation Basis and S&C Project
BHP Billiton, Singapore
Aug 2011 – Dec 2014
SAP (BI 7.0, BI IP, BCS, SRM 5.0, SCM, ECC 6.0, PI 7.0, EP 7.0, Nakisa, Oniqua, Org Modeller, Trex, Oracle 11.0.3, AIX 5.6
BHP Billiton was created in 2001 through the merger of the Australian Broken Hill Proprietary Company Limited (BHP) and the Anglo-Dutch Billiton plc. The result is a dual-listed company. The Australian-registered BHP Billiton Limited, which is the majority partner, has a primary listing on the Australian security exchange and is the largest company in Australia measured by market capitalization.
SAP Implementation & Support Project Lead
Assigning activities to the resources as per the Project requirement and also approving timesheets.
Acquire high-level understanding of relevant processes and associated business areas.
Manage various activities and ensure quality in compliance with client requirements
Responsible for end to end delivery of projects
Working on new proposals for CC1 Project
Working as a quality anchor with Accenture for Support project.
Analysis of Upgrade applications.
Coordinating Technical activities as an Offshore Coordinator and preparing technical specifications document.
Capgemini India – SAP Support Project
Dec 2009 – Aug 2011
SAP (BI 7.0, BI IP, BCS, SRM 5.0, SCM, ECC 6.0, PI 7.0, EP 7.0, Oracle 10.2.0
Alcatel-Lucent's vision is to enrich people's lives by transforming the way the world communicates. Born with an unparalleled ability to offer end-to-end communications solutions to our customers, we are focused on enhancing client relationships and enriching the lives of people through communications. Expert, driven, intuitive, innovative, Alcatel-Lucent is the first truly global communications solutions provider, with the most complete end-to-end portfolio of solutions and services in the industry.
SAP Security and Basis Lead
Manage user security.
Maintain SAP security for development, production, sandbox, test and quality system.
Experience in user administration production support, quick turnaround for end user requests.
Experience in enforcing consistent Security policies and procedures as laid out by the client requirements.
Trouble shooting support for the users authorization failures in all SAP applications and resolving the Security issues.
Performed user maintenance tasks, User creation, deletion, lock down, activation, password management tasks.
Analyzing the missing authorization objects and authorization field values.
Monitoring system activities and performing daily health checks on daily basis.
Following the production change request process for transport management.
Resolving web dispatcher issues and portal logon issues.
Transporting the requests from one system to other system and perform java transports.
Performing system refresh activities and co-coordinating with OS and Database teams to complete the activity successful.
Applying support packs, plug-ins and kernel upgrades as per the requirement.
Configurations and trouble shooting of printers at OS level and SAP GUI level.
Upgraded systems from SAP R/3 system 4.7EE to ECC6.0 which involved extension of table spaces, monitoring during the upgrade.
SAP Support Project
Super Gas Netherlands
April 2008- Nov 2009
SAP 4.6C, BI7, Oracle 8.1.4, IBM AIX
Super Gas is the brand name of SHV energy Pvt. Ltd. in India .SHV is the Fortune 500 and world’s largest LPG Company. It is operating in 26 countries worldwide and is headquartered in Utrecht, NETHERLANDS
SAP Basis Consultant
Performance monitoring using ST06 for file system usage and response time of the production system
Spool administration checking the spool queues and resetting the printer queues in operating system level.
Transporting the change request from one system to other systems and update the status in Toolset.
OSS administration, Note analysis, RFC connections, Email Fax ports maintenance opening connection for SAP to check the system health and give early watch report.
Background jobs analyzing of cancelled jobs and approaching job owners with analysis.
SAP Implementation project
Rowe Furniture, Elliston, VA
May 2007- Mar 2008
ECC6.0, Windows Server 2003
Rowe Furniture is a largest manufacturer of custom upholstered furniture in the United States. It offers a wide range of furniture with over six hundred fabric selections
Implementation Team Member
Installation of SAP ECC 6.0 (Central Instance & Database Instance) on the same system (2 system landscape)
Configured TMS and performed transports in the landscape.
Used R/3 profile generator (PFCG) to create, generate and assign authorization profiles to users
Configured and used CUA for user maintenance across all the systems in landscape.
Configured output devices using SPAD, Spool management activities using SP01, authorization of spool services and troubleshooting
Performed local client copy and created business client as per the requirement.
Configured the Solution Manager 4.0 for the monitoring purpose and for generating Early Watch Alert reports.
SAP Support Project
Invitrogen Pharma, Fredrick, MD
Sep 2005- Mar 2007
SAP 4.6C, Oracle 8.1.7, AIX
Invitrogen Pharma is a key partner in the global life science community. It provides products and services that support academic and government research institutions as well as pharmaceutical and biotechnology companies.
Associate Basis Consultant
User Maintenance includes Creation, Deletion, Mass Changes and Role Maintenance.
Transporting change requests from Development to quality and production systems
Background job monitoring and deleting old spool requests by running reports.
Table space administration by adding data files to increase the table space using SAPDBA tool.
Creating OSS messages and applying notes and coordinating with SAP India for critical issues.
Installed, upgraded and maintenance of server hardware components as per requirement.
Responsible for web services administration.
Installed hardware and software and upgrades to ensure work is performed as per the company policy.
Also responsible for supervision of backup and disaster recovery operations.
Created and implemented recommendations to improve scalability and performance.
Recruiting and Staffing
AXZ Soft Solutions, Techorbit, Global Systems, Atums etc
Aug 2000 - Mar 2005
C, C++, SAP, ORACLE, TIBCO, Seibel, Testing
An IT Staffing Division of Logic Bytes Inc, NJ; Technical Recruiter A NJ based computer consulting and development center which is specialized in providing Consultants for Clients in US
Effectively recruited IT Professionals in a time-sensitive environment.
Placed high-end technical professionals in the area of Information Technology Industries in contract and permanent positions.
Exclusive experience in working with C2C, W2 and 1099 with H1B, GCs and Citizens.
Strong knowledge in search with Job portals like Dice, Monster, Career Builder
Qualified candidates for appropriate positions through a process of sourcing, screening, pipelining, matching and interviewing qualified candidates to specific job requirements.
Performed reference checks, negotiated terms and rates for each project, coordinated the interview process, extended offers, and closed candidates.
Coordinating with Account Managers on the requirements and feedback.
Advertisement on job boards.
Present job opportunities to qualified candidates and negotiate contract terms.
Going over with the Employee benefit package and on boarding processes.
Source and screen resumes, conduct phone interviews, recommend qualified candidates to hiring managers for interviews, check references, update candidates on the recruitment process, and negotiate and close desirable candidates in a very competitive talent market.
Working in Texas, Federal full time recruitment in various technologies such as Technical expert, Business Re-engineering specialist, Subject Matter specialist, and program manager, sales and so on.
Areas of Strength
Project Delivery Management
ERP Customization (SAP)
IT Service Support Delivery
SOX / Compliance
Reporting & Documentation
SAP Certified-Technology Professional–SAP NetWeaver 7.0
ITIL V3 (Foundation) for ITSM
PRINCE2 certified for Project Management
Project Management Professional (PMP) Trained