Customer Service Manager

SURINDER SAINI

*** ********* ****** ***, *******, Ontario L4H 4T2

*** - *** - ****

*****************@*******.***

SUMMARY OF SKILLS:

• Professionalism under all circumstances

• Demonstrates respect and politeness and regularly exceed customer expectation

• Excellent communication skills both written and verbal

• Willing to adapt and take on new challenges

• Flexible, able to prioritize work and maintain order

• Reliable and take commitment seriously

• Work effectively and efficiently alone and in a team environment PROFESSIONAL EXPERIENCE

Wendy’s Restaurant—Shift Supervisor May 2014 - September 2014

Bolton, ON L7E1A1

- Providing excellent customer service

- Managing shifts

- Supervising employees on duty

- Handling cash transactions

- Problem Solving on the Spot

- Serve meals

- Communicate with kitchen staff to ensure work runs smoothly Castle Oak Rehab Centre- Office Manager August 2015 – Jan 2018

Brampton, ON L6P 3X3

-Hire, train administrative staff and evaluate staff performances

-Keep track of equipment, devices and, manage inventories

-Communicate with patient regarding health inquiries, complains and customer satisfaction

-Review and analyze special projects

- Monitors and schedule staff ratios according to company standards Gagan Sweets – Delivery driver March2018 -

August 2019

Vaughan ON L4K0A3

- Placing grocery orders

- Analysing and picking up the orders -

Delivering the orders to

restaurants

ASR TRANSPORT FEB2020

-JULY2020

-Delivering local from Oakville to Vaughan and Mississauga

-Delivering load to Windsor

CAREER HIGHLIGHTS:

(EDUCATION AND AFFILIATIONS)

Diploma in Business Administration – Sheridan College January 2013 - June Core course includes knowledge of:

• Analysis of the Business environment

• Marketing graphics

• Managing a Business

• Marketing

• Accounting

• Human Resources

• Finance & Economics

• Business Information Systems

• Qualified in maintaining Performance Management records and ensuring fairness and consistency of Approach and Administration.

• Co-Ordinated within the team to improve Operational effectiveness and uncover new Sales Generation opportunities.

• Analyze financial/daily work reports for individuals and/or organizations by applying ng Financial Mathematics and Statistics

• Develop, Implement and Coordinate marketing strategies to promote financial products and services and to enhance customer service

*REFERENCE AVAILABLE ON REQUEST

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