Customer Service Manager
Resume:
D
Aleah Demers Bennett
*************@*****.***
Chinook winds Dr.
Airdrie,Alberta
T4B oL5
Skills And Certificates
-15+years in retail experience
-5+years Supervisory/Mod skills 4 -14 people
-Excellent people skills
-Excellent customer service skills
-Gold certificate for merchandising training (MWWH)
-Gold certificate for customer service training (MWWH)
-Steel and composite toe boot/shoe training
- Standard shoe training
-Electric lift/pallet jack training
-Problem solving and troubleshooting skills
-Excellent computer skills (Windows 98-10, Google docs and spreadsheets)
-Able to work in a fast-paced environment
-Organizational and planning skills
-Work well under pressure and ability to multitask
-Able to complete the tasks on time, with little to no supervision
-Covid-19 Action plan for the workplace safety certificate
-Pal and Rpal licence
Experience
Temp Manager/Assistant manager
Grande Prairie,Alberta
Warehouse one-The Jean Store Oct 2019 to May 2020
-Resolving customer issues
-Assisting customers
-Conference calls, Checking all products for quality issues
-Mintaing floats and deposits
-Assisting manager when needed
-Completing tasks assigned by the district manager
-Making schedules based on hours and sales
-Shipping and Receiving
-Maintaining merchandising and visual planning
-Hiring, training, developing employees
Customer Service/Cashier
Grande Prairie, Alberta
Bullets And Broadheads Mar 2019 to Aug 2019
-Receiving/Inputting barcodes & skus /Merchandising stock
-Teaching/Ensuring safety of axe throwing
-Selling/Handling restricted and non restricted weapons
-Selling hunting/Fishing tags and licences
-Setting up/Processing profiles and membership cards
-Running tills/Counting floats
-Administrative duties such as booking classes,answering phones,filing,powder ledgers
-Giving tours, and information about activities and facility amenities
Supervisor Team Lead
Grande Prairie, Alberta
Mastermind Toys/ Jun 2014 to Jan 2019
-Opening and Closing duties
-Counting till floats / fixing till issues
-Assigning tasks/managing staff and productivity
-Customer service/sales with extensive product knowledge
-Conference and safety district calls
-Shipping/receiving
-Produced monthly sales and performance reports, supporting operational planning
-Implemented training processes for newly hired employees
-Enhanced sales by implementing merchandising and promotional improvements
-Trained team of 2-6 to deliver outstanding customer service, boosting shopper satisfaction
-Provided leadership and direction for employees, supervising activities
-Coached and mentored employees by delivering training, guidance
Merchandiser/Cashier
Grande Prairie,Ab
Target Nov 2014 to Apr 2015
-Running till
-Customer service/sales/returns
-Price changes/shelf labels
-Sold Electronics with the ability to provide extensive product knowledge
-Followed prepared sketches and phonograms to arrange consistent shelves
-Placed prices and descriptive signage to enhance displays and promote items
-Printed various labels and tags for all merchandise
Head Cashier/Stock/Customer Service
Grande Prairie, Alberta
XS CARGO/ Sep 2010 to Oct 2014
-Merchandising
-Shipping/receiving
-Heavy lifting/excellent product knowledge
-Stocking shelves
-Running till/counting flo - Maintaining of store/repairs
-Troubleshoot and resolved issues with cash registers, scanners and printers
-Assisting customers, locate items, sign up for rewards and programs/returns
-Authorized discounts and special actions to resolve customer disputes
-Directed merchandising, signage updates for weekly and seasonal promotional changes
-Taught employees use of registers, merchandising of stock
Education
High School Diploma
Grande Prairie Composite High School
Grande Prairie,Ab
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