Director of Client Experience

Jason B. Davis

*************@*****.*** 801-***-****

linkedin.com/in/jasonbdavis

Summary

Value Impact:

-6 Agencies @ Over 25,000 Customer LifeCycles

-4 Mergers w/ Over 1,500 Unique Group Retentions

-20 years Customer Experience, Enabling Rapid Profitability & Efficient Organizational Alignment

-10 years SaaS Sales Management & Business Development

-10 years Strategic, Global Team-Building

-Multiple Agile Process Conversions, Decreasing Product Lead-time up to 18 months

Method: Trust-Relationship Building, Integrated Feedback-Loops & On-time Deliverables Noted for Dynamic, Data-Driven Leadership, Drastically Increasing Profitability in Highly-Competitive Markets while Consistently Exceeding Goals w/ Tenacity, Creativity & Initiative! Experience

Director of Client Experience

PureCars

2015 - Present (5 years 9 months +)

Value Impact:

-Migrated & Retained over 300 Top-Tier Client Groups in Merger (SRL)

-Directed Ukraine, Philippine, India, Europe, & USA Resource Teams

-15 OEM Implementations as Business Development Liaison

-Certified Enterprise SEM, SEO, Social, Display, Video, GMB, Analytics, Web, Branding, Sales

-Executive Strategic Business Presentations (Monthly, QBR, AER)

-Website, CRM, DMS & Analytics Integration

-$100M+ Team Book of Business with 98% Retention

-Product Management & Project Management Consultant

-Strategic Business Process Improvement Designer

-Salesforce & SaaS Integration

-Directed AM, SM, DS, PM Teams

-Audit Coop & Compliance across 15 OEM

-Weekly Agile Sprint Review & Planning

Director of Customer Experience

Deluxe Marketing Solutions

2014 - 2016 (3 years)

Value Impact:

-Represented: Procter & Gamble, Rollins, Shubert, CSP, Exmark, Mattress One & More

-Retained Over $200M Client Valuation in Merger & Market Expansion

-Managed $15MM+ Team Book of Business

-99% Enterprise Retention & 97% SMB Retention

Jason B. Davis - page 1

-Product Management & Project Management

- Digital Ecosystem: (PPC, SEO, Video, Display, Social, GMB, LinkedIn, Website, Reviews, Chat, Email, Reputation, Call-Tracking, Analytics, Kenshoo, Spyfu, SEMRush, and more)

-$500K Annual Contract Negotiation - New Revenue

-UX/UI/Business Development Liaison

-Exceeded Annual Sales Goals by 350%

-Certified All Digital Platforms

-Executive Strategy/Sales Presentation - Monthly QBR AER

-Consulted On-going, Post Employment

Director of Client Success

Various Companies in Advertising, Entertainment, and Tech 2005 - 2014 (10 years)

Value Impact:

-Led Start-Up Sales & Marketing Teams: (AM, PM, SM, SSE, AE, DS)

-Annual Sales Increases Over 500%

-Designed Training & Development Program - Certified Over 2,500 Employees

-Grew Operational Revenue Above $300M

-National Event Coordination

-Product Development & Release Hosting

-Media Blitz with National Distribution Across Thousands of Outlets

-Sold Cross-Promotional Partnerships to 250 Brands

-Hosted eCommerce, Web Design, Branding, Digital Marketing, Sales Development Education

Brigham Young University

Bachelor of Science, Marketing

2003 - 2007

-Raised Sponsorship & Cross-Promotions

-Competition Debate Team

-Dean's List

-Academic & Merit Full-Scholarship

-Invitational Program Speaker

-Teaching Assistant

-Student Mentor

Licenses & Certifications

Google AdWords Fundamentals - Google

47525107

Google AdWords Advanced Search - Google

Google SEO Advanced Certification - OrangeSoda

Jason B. Davis - page 2

Social Media Marketing Advanced Certification - OrangeSoda Google Analytics Certification - Google

Completion ID: 12302980

Google Digital Sales Certification - Google

Completion ID: 9976391

Bid Management Systems - Kenshoo

Salesforce Certified Service Cloud Consultant - Salesforce Skills

Multi-channel Marketing • Cross-functional Team Leadership • Enterprise Account Management • Agile Project Management • Strategic Planning • So ware as a Service (SaaS) • Sales Operations • Customer Retention • New Business Development • Enterprise Product Development Honors & Awards

Greedy Pig Award - OrangeSoda

+20-Time KPI Growth Award - Top Individual & Team Award - Promoted 4 times Cash-Call Sales Award - Nordstrom

6-Time Repeat - Top National Sales - Consulted Blake Nordstrom Jason B. Davis - page 3

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