Hilary Lewis

adgetw@r.postjobfree.com

linkedin.com/in/hilary-lewis

202-***-****

Certified Scrum Master with 20 years of software development experience combining project management, technical expertise and exceptional communication skills with customers and colleagues throughout the organization. Professional Experience

LiveSafe, Arlington, VA September 2018 – April 2020 LiveSafe is a technology company that delivers risk intelligence solutions, safety communication infrastructure, and personal safety tools that power prevention for corporations and education clients. Engineering Project Manager

Managed three development teams, in-house and distributed, ~27 developers and QA developing SaaS software with mobile endpoints

Coordinated with the Client Success team about customers’ immediate and long term needs

Provided weekly input for Executive Leadership meetings

Determined project timelines and release schedules based on development resources and customer priorities

Monitored changes to scope/estimates to ensure projects stayed on track and the proper resources were coordinated

Responsible for the successful delivery of projects/deliverables and/or identifying issues/shortcomings early on which could derail successful delivery or schedule

Communicated project status (eg, on-time, late, etc.) to stakeholders and leadership (Project KPIs)

Scheduled and managed the Postmortem process, including capturing and triaging action items

Led Retrospectives, and other ceremony to get process feedback

Directed development teams in the use of Agile Software Development, estimating points, and effectively using JIRA

Supported Product Owners in management of CM artifacts, backlog prioritizing and grooming

Managed any schedule impacting absences (vacation, conferences, etc) taken by members of the Engineering Team

Conducted regular 1-1s with Engineering Leads and ad hoc with other members of the Engineering Team

Worked with the Engineering Leads to assign tickets to individual contributors

Participated in screening candidates for hire and conducted in-person interviews PlanetRisk, McLean, VA (acquired by Everbridge) September 2017 – May 2018 PlanetRisk is an enterprise risk analytics company that delivers comprehensive software solutions that combine the normal structured and unstructured big data with geospatial intelligence, position, and contextual awareness. Scrum Master

Scrum Master for four development teams made up of ~20 developers and QA

Supervised QA and functional testing for all four applications - AIMS, JARVISS, IRX and Global Monitoring

Directed development teams in the use of Agile Software Development, estimating points, and effectively using JIRA to track all work and deliver high quality, on-time enterprise software releases using Agile development methodologies

Managed all Sprint activities, tracked and managed Scrum Teams and Sprint Backlog

Coordinated with Project and Product management to define scope for new features, O&M and releases

Contributed to quarterly CCB meetings with PlanetRisk executives to provide situational awareness, review baselines, requirements, priorities, and schedules, and, resolve any impact or conflicts

Delivered all Support department escalations to development teams Acronis, Arlington, VA (acquired GroupLogic) November 2007 – March 2017 Acronis is a global leader in the data protection software market through its backup, disaster recovery, and secure file sync and share solutions.

Technical Project Manager / Scrum Master

Scrum Master for Access Advanced server, client and mobile teams made up of ~15 developers and QA in the US and internationally, responsible for high quality, on-time enterprise software releases using Agile development methodologies

Designed and tested Access Advanced, secure file syncing and sharing software on cloud, web, desktop and mobile clients used by 100+ enterprise customers and 100,000+ end users such as LEGO, Deutsche Bank, NIH and NFL

Coordinated with Project and Product management to define scope for new features and releases

Led weekly Maintenance meetings with Support, Development and Sales teams regarding Access Server on premise and cloud based, Macintosh and Windows desktop clients, iOS and Android mobile clients

Provided hands on support to resolve complex technical issues including analysis of PostgreSQL databases and logs

Developed rapport with clients to understand user requirements, provide support and problem resolution

Managed product and documentation localization process for 10 languages with outsourced firm “welocalize” Lead QA Engineer

Contributed to design, implementation, testing and release of activEcho (enterprise Dropbox) used by 1000+ end users

Provided QA for MassTransit, managed enterprise file transfer solution, including testing both server and clients

Participated in Agile development implementation, including designing for new features, estimating new development

and QA utilizing Rally to track the Agile development process, bug tracking, and resolution

POC to Customer Support department on technical questions related to MassTransit and provided input for sales demos

Managed overseas QA personnel priorities and tasking and trained new QA staff Pay By Touch, Herndon, VA (acquired BioPay) January 2002 – November 2007 IT Project Manager Biometric Payments/Production Support

Managed all East Coast biometric payment solutions, integrated electronic cash register (ECR) and stand-alone

terminal biometric payments, in-house and contract development for Omni Verifone 3740/50 terminals

Instructed West Coast Customer, Merchant Support and West ACH Operations teams after BioPay’s acquisition

Escalated production issues to development while working closely with team to resolve client and server problems Project Lead Multilane Integration

Managed implementation of in-lane biometric payments at Lowes Foods, Charlotte, NC, including launching a

12-store, 150 lane pilot with onsite installation and continued support and troubleshooting over a 9-month period

Coordinated Development, QA, Marketing, Sales, Accounting, and Supply Chain to develop and install integrated biometric payments into an IBM point-of-sale solution and coordinated outside partners: IBM, Agilysys and LML Senior Installer and Level III Support, Paycheck Secure

Provided installation, training and level III support to customers nationwide for BioPay’s Paycheck Secure Always Thinking, Inc., Herndon, VA December 2000 – December 2001 Business Development Manager

Managed client projects from concept to delivery and coordinated tasks with staff and subcontractors

Provided software testing, QA, and technical support to clients for software developed on contract Fortner Software LLC, Sterling, VA February 1996 – December 2000 Quality Assurance & Technical Support Engineer

Managed test cases and procedures for the development of scientific data visualization software for Windows, Mac, Unix

Supported Fortner customers nationwide including participating in design meetings, providing input for new features

Lead point of contact to distributor of Fortner Software scientific data visualization software suite in Boulder, CO Pure Software, Tysons Corner, VA (acquired Performix) January 1995 – December 1995 Technical Support Engineer

Supported worldwide customers for PurePerformix load testing software and pre-sales support for PurePerformix

Coordinated post-acquisition relocation of support department to California Skills

JIRA, PostgreSQL, GIT, Perforce, Rally Agile Development Software, Salesforce, VMWare ESX Server and Infrastructure Client, VMWare Workstation, MS Project, Excel, Word, Outlook, Access, PowerPoint, Visio 2003, SQL Navigator 4, MySQL, Roundup, Hypercom and VeriFone POS terminals, IBM and MTX ECRs, FileMaker Pro Education

Certified Scrum Master - 2017

Scrum Alliance Inc.

Bachelor of Science, Mechanical Engineering - 1991 The George Washington University, Washington, D.C.

Contact this candidate