Technical Project Manager / Scrum Master
Resume:
Hilary Lewis
**************@*****.***
linkedin.com/in/hilary-lewis
Certified Scrum Master with 20 years of software development experience combining project management, technical expertise and exceptional communication skills with customers and colleagues throughout the organization. Professional Experience
LiveSafe, Arlington, VA September 2018 – April 2020 LiveSafe is a technology company that delivers risk intelligence solutions, safety communication infrastructure, and personal safety tools that power prevention for corporations and education clients. Engineering Project Manager
Managed three development teams, in-house and distributed, ~27 developers and QA developing SaaS software with mobile endpoints
Coordinated with the Client Success team about customers’ immediate and long term needs
Provided weekly input for Executive Leadership meetings
Determined project timelines and release schedules based on development resources and customer priorities
Monitored changes to scope/estimates to ensure projects stayed on track and the proper resources were coordinated
Responsible for the successful delivery of projects/deliverables and/or identifying issues/shortcomings early on which could derail successful delivery or schedule
Communicated project status (eg, on-time, late, etc.) to stakeholders and leadership (Project KPIs)
Scheduled and managed the Postmortem process, including capturing and triaging action items
Led Retrospectives, and other ceremony to get process feedback
Directed development teams in the use of Agile Software Development, estimating points, and effectively using JIRA
Supported Product Owners in management of CM artifacts, backlog prioritizing and grooming
Managed any schedule impacting absences (vacation, conferences, etc) taken by members of the Engineering Team
Conducted regular 1-1s with Engineering Leads and ad hoc with other members of the Engineering Team
Worked with the Engineering Leads to assign tickets to individual contributors
Participated in screening candidates for hire and conducted in-person interviews PlanetRisk, McLean, VA (acquired by Everbridge) September 2017 – May 2018 PlanetRisk is an enterprise risk analytics company that delivers comprehensive software solutions that combine the normal structured and unstructured big data with geospatial intelligence, position, and contextual awareness. Scrum Master
Scrum Master for four development teams made up of ~20 developers and QA
Supervised QA and functional testing for all four applications - AIMS, JARVISS, IRX and Global Monitoring
Directed development teams in the use of Agile Software Development, estimating points, and effectively using JIRA to track all work and deliver high quality, on-time enterprise software releases using Agile development methodologies
Managed all Sprint activities, tracked and managed Scrum Teams and Sprint Backlog
Coordinated with Project and Product management to define scope for new features, O&M and releases
Contributed to quarterly CCB meetings with PlanetRisk executives to provide situational awareness, review baselines, requirements, priorities, and schedules, and, resolve any impact or conflicts
Delivered all Support department escalations to development teams Acronis, Arlington, VA (acquired GroupLogic) November 2007 – March 2017 Acronis is a global leader in the data protection software market through its backup, disaster recovery, and secure file sync and share solutions.
Technical Project Manager / Scrum Master
Scrum Master for Access Advanced server, client and mobile teams made up of ~15 developers and QA in the US and internationally, responsible for high quality, on-time enterprise software releases using Agile development methodologies
Designed and tested Access Advanced, secure file syncing and sharing software on cloud, web, desktop and mobile clients used by 100+ enterprise customers and 100,000+ end users such as LEGO, Deutsche Bank, NIH and NFL
Coordinated with Project and Product management to define scope for new features and releases
Led weekly Maintenance meetings with Support, Development and Sales teams regarding Access Server on premise and cloud based, Macintosh and Windows desktop clients, iOS and Android mobile clients
Provided hands on support to resolve complex technical issues including analysis of PostgreSQL databases and logs
Developed rapport with clients to understand user requirements, provide support and problem resolution
Managed product and documentation localization process for 10 languages with outsourced firm “welocalize” Lead QA Engineer
Contributed to design, implementation, testing and release of activEcho (enterprise Dropbox) used by 1000+ end users
Provided QA for MassTransit, managed enterprise file transfer solution, including testing both server and clients
Participated in Agile development implementation, including designing for new features, estimating new development
and QA utilizing Rally to track the Agile development process, bug tracking, and resolution
POC to Customer Support department on technical questions related to MassTransit and provided input for sales demos
Managed overseas QA personnel priorities and tasking and trained new QA staff Pay By Touch, Herndon, VA (acquired BioPay) January 2002 – November 2007 IT Project Manager Biometric Payments/Production Support
Managed all East Coast biometric payment solutions, integrated electronic cash register (ECR) and stand-alone
terminal biometric payments, in-house and contract development for Omni Verifone 3740/50 terminals
Instructed West Coast Customer, Merchant Support and West ACH Operations teams after BioPay’s acquisition
Escalated production issues to development while working closely with team to resolve client and server problems Project Lead Multilane Integration
Managed implementation of in-lane biometric payments at Lowes Foods, Charlotte, NC, including launching a
12-store, 150 lane pilot with onsite installation and continued support and troubleshooting over a 9-month period
Coordinated Development, QA, Marketing, Sales, Accounting, and Supply Chain to develop and install integrated biometric payments into an IBM point-of-sale solution and coordinated outside partners: IBM, Agilysys and LML Senior Installer and Level III Support, Paycheck Secure
Provided installation, training and level III support to customers nationwide for BioPay’s Paycheck Secure Always Thinking, Inc., Herndon, VA December 2000 – December 2001 Business Development Manager
Managed client projects from concept to delivery and coordinated tasks with staff and subcontractors
Provided software testing, QA, and technical support to clients for software developed on contract Fortner Software LLC, Sterling, VA February 1996 – December 2000 Quality Assurance & Technical Support Engineer
Managed test cases and procedures for the development of scientific data visualization software for Windows, Mac, Unix
Supported Fortner customers nationwide including participating in design meetings, providing input for new features
Lead point of contact to distributor of Fortner Software scientific data visualization software suite in Boulder, CO Pure Software, Tysons Corner, VA (acquired Performix) January 1995 – December 1995 Technical Support Engineer
Supported worldwide customers for PurePerformix load testing software and pre-sales support for PurePerformix
Coordinated post-acquisition relocation of support department to California Skills
JIRA, PostgreSQL, GIT, Perforce, Rally Agile Development Software, Salesforce, VMWare ESX Server and Infrastructure Client, VMWare Workstation, MS Project, Excel, Word, Outlook, Access, PowerPoint, Visio 2003, SQL Navigator 4, MySQL, Roundup, Hypercom and VeriFone POS terminals, IBM and MTX ECRs, FileMaker Pro Education
Certified Scrum Master - 2017
Scrum Alliance Inc.
Bachelor of Science, Mechanical Engineering - 1991 The George Washington University, Washington, D.C.
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