Application Manager
Resume:
Christopher Jones
Murfreesboro, TN
**************@*****.***
Branding Statement
Talented analyst with valued leadership skills and positive dealings with clients and staff at all levels. Trained employees with varying backgrounds and skill sets to integrate into daily company operations as a supervisor and mentor. Experienced working in office, warehouse, and transportation settings with industry standard software.
Employment History
Time Logistics Inc 09/2018 - Present
TMS Application Manager
07-2020 – Present
Manage relationship between 3rd party vendors and parent company
Develop, configure, and enhance application of integrated solutions and projects
Investigate and integrate new technologies
Continual process improvement practicing current methodologies
Sr Implementation Analyst
09/2018 – 07/2020
Implementation of TMS (planning and execution)
Deliver projects/account conversions using a waterfall Implementation Methodology
Training of operational staff in the function of operational workflows
Collaboration with operation personal in development of workflows
System maintenance/configuration
Provide Go Live support
EDI Transaction sets to include but limited to 204,214,210,990,997
Dynamic ruleset/workflow improvements based on interaction with operations team
Certified for Dynamic Ruleset creation/editing/auditing
MercuryGate Intl.
SR. TMS Implementation Consultant
03/2014 – 09/2018
Implementation of TMS (planning and execution)
Regularly communicate with clients and resolve issues to ensure the TMS provides exceptional value to the client
Deliver projects using a consistent Implementation Methodology and use it on all engagements
Understanding of the TMS application and ability to implement based on customer needs
Ability to convert customer requirements into development documentation
Ability to convert customer requirements into test plan requirements
Ability to test development design against customer requirements
Provide Go Live and Maintenance support
First line of escalation for customer support
Maintain strong time management skills
TMS Integration Analyst
08/2015 – 03/2016
Prepare and mange integration of TMS with customer systems
Support for integration issues and end users
Functional testing of integration between TMS and customer systems
Coordinate user acceptance testing between TMS and customer systems
Configuration of TMS for customer necessary transaction to include but not limited to 204, 210, 990, 997, 214 transaction sets
Ozburn-Hessey Logistics (OHL), Brentwood, TN 11/2010 –03/2014
Implementation Analyst/Mercury Gate Implementations
03/2013 – 03/2014
Subject matter expert on LTL, Truckload, and Intermodal rates structure and contracts within MercuryGate TMS
Implement transportation solutions for new and current customers on MercuryGate TMS
Design processes for new functionality within transportation operations
Customized various customer accounts for workability within the MercuryGate TMS
Coordinate with customers to test integration between MercuryGate and OHL's internal WMS systems and various other customer ERP and WMS systems
Work closely with other departments on project teams to ensure that MercuryGate TMS implementations are successful and transition smoothly to Operations
Designed and Developed EDI transmission sets to transfer between client’s WMS and MercuryGate TMS
Rate Carrier Supervisor
12/2011 – 03/2013
Managed active rates for 50+ clients in addition to differing rate structures for each client within MercuryGate TMS
Maintained rate database of 250,000+ rates encompassing all clients and transportation providers
Supervised team of rate coordinators including training, mentoring, and administrative duties
Developed rate-loading process and established best practices for rating methods in MercuryGate TMS
Aided project management in meeting deadlines for client conversations plus new client implementations
Audit and Payment Coordinator
11/2010 – 12/2011
Freight, Audit, and Payment Coordinator - Preformed billing audits for mid-market and tier 1 accounts averaging 600 invoices per day
Reduced open receivables for same accounts from $10 million+ to less than $2 million
Interaction between transportation providers and account operations for billing and audit purposes
Work daily aging reports to clear open invoices
Assisted implementation team in writing, creating, and maintaining FAP processes for MercuryGate TMS
Mid-States Express, Inc. Aurora, IL 08/2007 - 04/2009
Pricing Coordinator
Pricing Coordinator – Assisted pricing director in publishing written contract and tariffs. Entered defined pricing into AS/400 TMS. Verified rates through company defined testing processes. Analyze basic transportation data based on customer specific needs.
Billing Auditor – Ensured invoices were billed correctly against original BOL. Daily audits of target accounts. Issued corrections as needed.
Customer Service – Tracked daily shipment for various market customers. Issued quotes for various number of volume and spot shipments. Faxed and printed invoices, BOL and PODs as needed.
Collection Specialist – Collection of past due invoices for larger accounts. Work with accounts payable to clear open receivables.
Computer Skills
Transportation Management System (TMS) knowledge base to include: AS/400 OTM 5.0/6.0 MercuryGate TMS
Strong knowledge of Microsoft Applications to include Access, Excel, and Project as well as Power BI, SharePoint, and Vizio
Working understanding of SQL, HTML, and XML languages
Altova XML Spy
Microsoft Server 2008
Quickbase
PC Miler
Great Plains accounting software
Jira software
Education
University of Phoenix Graduate - February 2014 Database Administration
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