Manager Customer Service

Nokubongwa Thembelihle Mkhize

(LinkedIn Profile:Terry Gugulethu)

***********@*****.***. 067*******

**** ****** ****** ******* ****, Soweto 1804

PERSONAL PROFILE:

I am an ambitious, motivated, multi skilled hotelier with keen eyes to details and work experience in different departments. I'm a clear and effective communicator and work well individually or as a team. My excellent track record in providing good results, combined with my honest approach and reliable nature would make a great asset to your company.

PERSONAL DETAILS

Gender: Female

ID number : 900**********

Nationality: South african(black)

Language Proficiency:English, IsiZulu,Setswana

TRANSFERABLE SKILLS

●Team work

●Strong customer service

●Written and verbal communications

●Interpersonal skill

●Supervise others

●Patient And compassionate

EMPLOYMENT HISTORY

Institution: Emperors Palace(64 Jones Rd O. R Tambo,Kempton Park 1620

●Position held: banqueting waitress(2010-2013)

●Hotel trainee(2013-2014)

●Bartender(2015-2016)

TSOGO SUN (Katherine Sandton)

●KELSEYS RESTAURANT(2018-2020)

Duties

● take orders from serve food and beverage

●Perform a consistent check-in with patrons to ensure satisfaction and address complaints swiftly

●Answer questions about the menu and make recommendations when requested

●Assist a team of host and hostess to welcome the guest and sit them

●Communicate with the kitchen staff direct or via computer

●Prepare appetizers, salads and cold

●Room services.

EDUCATIONAL HISTORY

TERTIARY

Institution : Cathsseta

Certificate pursued: Event management nql4

●MAJORS COMPLETED

●Introduction to events management

●Event role players

●Bidding and Securing an event

●Event Organisation and Project Management

●Event Operations and Logistics

●Event Design and Decor

●Financial Management Event Marketing and Sponsorship

●Risk Management

●Sustainable Events and Event Greening

REFFERENCE

Contact person:Mrs Shirley Mashiane

POSITION HELD :Staff manager

INSTITUTION :Emperors Palace

CONTACT NUMBER :076*******

CONTACT PERSON:MATT

POSITION HELD :MANAGER

INSTITUTION :Kelseys restaurant

CONTACT NUMBER :011-***-****

CONTACT PERSON :Bernie Andrin

POSITION HELD :MANAGER

CONTACT:011*******/******@**************.***

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