Email: email@example.com Tel: +974-******** Age: 33
Residence Address: Building No.77, Zone 45,P.O. Box 22550, Doha Qatar أشوك كانوجيا
WORK EXPERIENCE – 11. 5 Years of Extensive Experience in Hospitality Industry. Currently working with, Dhiafatina Hotel -QATAR AIRWAYS – (6 Years)
(100 Room Keys) (Hotel has scored 9.2 out of 10 for Cleanliness on Booking.com) Assistant Housekeeping Manager (HOD) (Pre-Opening Team since August 2014)
Efficiently running the Housekeeping Department as acting Executive Housekeeper.
Preparing the yearly Budget plan.
Monitor all sub activities for departments and maintain records of all expenses and for department and recommend ways to increase efficiency.
Design all housekeeping policies and procedures according to required standards and schedule all rotational duties for staff.
Implementing and maintaining the procedures and policies established with Front Office, Food and Beverage, Banquets, Laundry, Engineering, Personnel, Training, Security, Linen Room and Contract Cleaner.
Updating the Housekeeping Operation Manual, Training Manual, Room History Cards and Renovation Records.
Maintain safety and hygiene and perform all appraisals for staff regularly and coordinate with various engineering and front office staff.
Analyze all competition businesses and plan all schedule for spring cleaning and perform regular audit on same and ensure compliance to all loss and found procedures.
Manage and analyze all incoming supplies and ensure compliance to all specifications and prepare all reports to be presented to management.
Directs, delegates responsibilities for the effective control, record, issue and care of furniture’s, equipment items, operating items, guest and clearing supplies including their storage
Monitor and ensure response to all client requests and maintain company standards in all work at all times.
Pay particular attention while organizing pest eradication activities.
Plan, control and supervise Horticultural activities
Developing people in the department by Cross training and cross exposure.
Selects and purchases new furnishings.
Performs cleaning duties in cases of emergency or staff shortage.
Screening the applications for hiring new housekeeping employees. Meluha The Fern, Powai-Mumbai (141 Room Keys), India (2 years 1 month)
Senior Housekeeping Executive (9th July 2012 – 26 July 2014)
Assisting the Director of Housekeeping in day today operation.
Evaluates records to forecast department personnel requirements.
Makes recommendations to improve service and ensure more efficient operation.
Prepares reports concerning room occupancy, payroll, and department expenses.
Examines building to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management.
Attends staff meetings to discuss company policies and patrons' complaints.
Issues supplies and equipment to workers & Handling Guest Complaints
Establishes standards and procedures for work of housekeeping staff. ASHOK KANOJIYA
Advises manager, desk Coordinators or admitting personnel of rooms ready for occupancy.
Records data regarding work assignments, personnel actions, and time attendance cards, and prepares periodic reports.
Plans for maintenance and spring clean for the guest room and Public Areas.
Handling Housekeeping staff meeting of rooms and public areas.
Screens job applicants, hires new employees, and recommends promotions, transfers, and cross training within the department.
Supervision over room’s cleanliness & Public Areas.
Leading the Team of 7supervisors and 43Team members
“THE LEELA MUMBAI” (391 ROOMS) (4 MONTHS), India (January 2012 – April 2012)
Organizes and facilitates the room making process.
Daily allocation of rooms and deep cleaning tasks to team members.
Responsible for the cleanliness of guest rooms, corridors and heart of the house area of the floor
Checks the occupied and departure rooms, giving special attention to guest needs
Ensures that the entire operation is performed as per the laid down standards
To organize immediately the guest needs under intimation to EHK/Executive
Manage guest requests, including VIP amenities and communicating them to the relevant team members
Routine inspection of guest bedrooms to ensure they meet standards.
Aware of all room categories and amenities.
Achieve positive outcomes from guest queries in a timely and efficient manner
Carry out lost and found procedures.
Report maintenance issues to Maintenance/Engineering Department.
Assist Housekeeping Manager with training requirements.
Represent the needs of the team to others in the hotel.
Comply with hotel security, fire regulations and all health and safety legislation.
Assist other departments wherever necessary and maintain good working relationship.
Controlling the departmental Expenses.
Conducting trainings within the department for staff as well as for supervisors. HYATT REGENCY, MUMBAI (401 ROOMS) (2 YEARS), India (January 2010 – January 2012)
Team Leader – Housekeeping
Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
Obtains list of rooms to be cleaned and list of prospective check-outs or discharges to prepare work assignments
Assigns room attendants their duties and inspects work for conformance to prescribed standards of cleanliness
Works effectively with the Engineering department on guest room maintenance needs.
Understands and complies with loss prevention policies and procedures.
Ensures all employees have proper supplies, equipment and uniforms.
Assists in supervising an effective inspection program for all guestrooms and public space.
Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.
Supervises Housekeeping and all related areas in the absence of the Assistant Housekeeping Manager.
Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.
Investigates complaints regarding housekeeping service and equipment, and takes corrective action.
Inventories stock to ensure adequate supplies
Overlooking the Public area operations
Controlling over Minibar expenses & maximizing Minibar revenues. ASHOK KANOJIYA
OBEROI HOTELS& RESORTS, MUMBAI (351 ROOMS), India (1 year 7months)
(June 2008 - December 2009)
Housekeeping Supervisor – OCER Programme
Supervision of Rooms & Public areas cleanliness & Desk Operations.
Adherence of Procedures & Standard Manual.
Checking the VVIP rooms before arrivals.
Ensure that the department key control procedures are strictly adhered to.
Updating of Lost & Found items to Guest Profile.
Ensure that all chemicals are stored and used safely.
Managing Laundry Operations
Overlooking cleaning & Periodic cleaning schedules of the rooms.
Entrusted with the responsibility of client relationship management to assure satisfactory service and speedy problem solving. Report on the daily developments & activities of the outlet to the senior management.
Assist in the inventory management and ongoing maintenance of hotel operating equipment and other assets, including establishing par stocks, equipment care and maintenance and inventory taking as required. INDUSTRIAL TRAINING
Hotel :- JW MARRIOTT (326 ROOMS) Hotel : SAHARA STAR City :- Mumbai. City : Mumbai.
May 2006 to 15
October Duration :- 5
December 2005 to 5
Reduced the Minibar loss % avoiding the items to get expired and proper rotational cycle of
each Part of items the Skit introduced performed an by Excel “Meluha formula the to fern keep “On track World on expiry Environment items of Day Minibar. on Green Conference by Hospitality Bizz. Conducted Brand Standard training for staff.
Was awarded as Hystar-Gold-Platinum and Diamond by Hyatt Regency Mumbai. EDUCATIONAL BACKGROUND & QUALIFICATIONS
Qualification Institute / Organization Board / University Year % / CGPA Twin Diploma Atharva college of Hotel AH & LA (American Hotel and 2008 76 %
(Hotel Management) Management- Mumbai Lodging Association) B.Com University of Mumbai Maharashtra State Board 2012 41 % Higher Secondary XII Thakur College of Commerce Maharashtra State Board 2005 67% Mumbai
Senior Secondary X St. Francis high School Maharashtra State Board 2003 60.1% Mumbai
Committee member of Corporate Social Responsibility with The Airport Hotel, – Qatar Other Successfully completed Microsoft Excel-Module 1 & 2 Accomplishments Successfully completed Safety Management System by Qatar Airways PERSONAL DETAILS
Date of Birth – 10
Permanent Address: Mumbai,
Marital Status- Single
Height- 174 cms
Weight- 62 kgs
Skype Id:- ashok2846