Customer Service Representative

ADEDOYIN JOY ADE-BROWNE

**, ****** ******** ******, *** Olowoira Road, Berger.

+234(0)816-***-****, +234(0)802-***-****

***********@*****.***

Objective: To be a key player in the winning team that will achieve the set goals and targets of an organization where there are challenges, healthy competition and opportunity for career development and growth, where dedication and selflessness is appreciated.

EDUCATION AND QUALIFICATION(S)

Google Digital Skills for Africa February 2019

•Fundamentals of Digital Marketing

University of Lagos, Akoka, Lagos State September 2012 to August 2016

•B.Sc. Mass Communications, Second Class (Honors) Lower Division.

RELEVANT WORK EXPERIENCE

OUTCESS SOLUTION CENTRE, Lagos, Nigeria

Customer Service Representative for Airtel Nigeria, April 2019 to July 2020

Responsibilities:

•Resolving products or services issues by clarifying customers complaints; determining the cause of the issue; selecting and explaining the best solution to resolve the issue; expediting correction or adjustment; following up to ensure resolution.

•Recommending potential products or services to management by collecting and analyzing customers information.

•Contributing to team lead effort by accomplishing related results as needed.

•Attracting potential customers by answering products and services questions; suggesting information about other products and services.

NATIONAL YOUTH SERVICE CORPS, Cross Rivers, Nigeria

Office Assistant at Nigerian Navy Fleet Support Group, Calabar, 2017 to 2018.

Responsibilities:

• Organizing and updating the portfolio for the commercialization of the Fleet Support Group workshop.

•Recording and proofreading data and reports as well as compiling, copying, sorting and filing records of office activities and transactions.

LAGOS TELEVISION, Lagos, Nigeria

Intern at Lagos State Television, 2015.

•News gathering, proof reading and editing

SKILLS AND COMPETENCE

•Customer Relations Management.

•Crisis and Complaint Resolution.

•Microsoft Tools and Basic Knowledge of Peachtree Accounting.

•Team Player With Good Interpersonal Skills and Excellent Communication Skills.

•Efficient In Accomplishing Assigned Projects On Time.

HOBBIES AND INTERESTS

•Reading and Writting

•Listening to Music

•Humanitarian Services

REFEREES

Available On Request.

Contact this candidate