Desktop Support Engineer
Resume:
B. ARUN PRASATH
Thyagarajanagar,
Tirunelveli Tamil Nadu India - 627011
Mobile:+91-979******* Email: *************@*****.***
CAREER OBJECTIVE
I’m seeking an opportunity to merge my initiative, enthusiasm with 9+ Years of proficiency to add valueboth to the organization and myself. To aim at expanding my horizons and developing skills in the field of “Information Technology” and to work in a dynamic environment that provides opportunities for my growth.
EDUCATION CREDENTIAL
M.Sc. [Information Technology], 2005
Vels College of Arts & Science, Chennai
B. Sc.[Computer Science], 2003
Vels College of Arts & Science, Chennai
Class XII, 2000
T.Nagar Higher Secondary School, Chennai
Class X, 1998
Schaffter Higher Secondary School, Tirunelveli
WORK EXPERIENCE
Tiliconveli Techpark, Tirunelveli
July 2019 To June 2020
Designation: US IT Recruiter
Roles & Responsibilities:
Cold called an average of 50 potential candidates a day.
Maintained, organized and developed two company databases simultaneously.
Having Experience on Canada Recruitment Process.
Analyze job orders to fully understanding client's specific needs and requirements; update job descriptions to meet client's explicit requirements.
Identify and source top candidates through resume analysis.
Build and maintain relationships between clients and candidates to ensure successful partnerships.
Conduct searches to find qualified individuals via websites including Monster, LinkedIn, Indeed.
Identified job seekers using primarily telephone networking, user groups, and other in-person networking
Established new sources, research potential vendor relationships, and manage existing vendor relationships
WORK EXPERIENCE
FourEN Technolgies, Chennai
Feb 2019 To Jun 2019
Designation:US IT Recruiter
Roles & Responsibilities:
Successfully recruiting consultants for various permanent/full time, contract positions on various IT Technologies
Managed up to 15 requisitions a week (full time and contracts)
Finding active and passive candidates using proactive sourcing methods, high touch direct sourcing and networking to find top candidates for current and future openings. Uses cold calling, data base mining blogs, internet/web searches, LinkedIn, employee referrals to generate candidate leads.
Presenting fully screened qualified candidates to hiring managers in a timely manner.
Recruited in all regions of the United States
Regularly called candidates for updates on job search, interviews and skills. Maintained rapport with active candidates.
Prescreened candidates through a detailed screening process; evaluated compatibility with job order's specific requirements, ensured candidate was a proper fit and was in contact with candidates 80% of the time via phone and emails.
Edited and reformatted resumes as necessary, adding relevant key words and skills to increase candidates match with client positions.
DAEBU Automotive Seats India, Chennai
Sep 2015 to Dec 2016
Designation:Officer - IT
Roles & Responsibilities:
Maintenance of: SAP Server, 100+ Windows Server.
Installation, configuration and maintenance of [Windows servers, Cisco infrastructure] system network components.
Installed, optimized and configured new servers and application upgrades in existing network environment as per requirements.
Performed troubleshooting and diagnosis to hardware/software network failures, and provided resolutions.
Configuring and maintaining DNS, LDAP, DHCP, IIS, LAN Routing, VPN, NAT and Terminal Service.
Updating System software/Application Software using WSUS.
Maintaining User Mailbox and Mail’s in MS Exchange Server 2007/2010.
Coordinate system development tasks to include design, integration and formal testing.
Manage a documentation of systems Details and Configurations.
Managing Fortinet 80C Firewall Applications.
Implementing NTFS files, folder permission and sharing permission.
Installing, Servicing, and Maintaining of Desktop PC’s as well Laptop’s and Devices like Printers, Modems, and Scanners.
Installation of win 2003 / 2008 servers using RAID Technology and Configuration of Clients with the Servers.
Interact with vendor support contacts to resolve technical problems with desktop computing equipment and software.
Good understanding of Windows networking (DHCP, DNS, IP) Hand-on experience of Active Directly in a Windows 2008 environment.
Identify and repair hardware and network connectivity issues.
Coordinating office activities and operations to secure efficiency and compliance to company policies.
Supervising administrative staff and dividing responsibilities to ensure performance.
Having knowledge in Vb.net, C#.Net, ADO.Net and developed the projects for the client in VB.Net and C#.net 3.0,SQL Server 2005
Implements and maintains security strategies for internal network
Ensure maximum system uptime by performing routine/preventative maintenance tasks
Recommends modifications of basic IT systems in order to improve and simplify business systems and reduce operating cost
Has responsibility for network planning, design, security and optimization.
Genius Consultants Pvt. Ltd., Chennai
Apr 2014 to May 2015
Designation:Customer Support Engineer
“Genius is an ISO IEC 27001:2013 certified 24 years young company and started its business operation with Permanent Staffing Solutions as its core competency under the able leadership of Mr.R.P.Yadav (Chairman & Managing Director).During the course of its further diversification, Genius has launched five of its featured products, namely Payroll Processing Services, Background Checks & Verification Services, Statutory Compliances Management, Facility Management Services and Payroll/HRMS Software.”
Shire Technology, Chennai
Dec 2008 to Feb 2014
Designation:Desktop Support Engineer
“Shire Technology is a number onesupplier of everlasting recruitment, contract professionals and expertise administration options worldwide.”
Roles & Responsibilities:
Involved in installing authorized software to laptops and desktops.
To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.
Administration of the 800-users network with Windows 2003 Server.
Ensure desktop computers interconnect seamlessly with diverse systems.
Interact with vendor support contacts to resolve technical problems with desktop computing equipment and software.
Identify and repair hardware and network connectivity issues.
Ensuring security and upgrades are applied and kept up to date on desktops and laptops.
Prepare, maintain and uphold logging and reporting procedures and monitor desktop operations.
Offer L3 desktop support to end-users running Windows workstations and laptops.
Analyze root cause problems and execute corrective action.
Coordinate with computer specialists to resolve technical problems.
Execute, document and maintain desktop security standards as per IT security policies.
Handle system administration of enterprise desktop asset management software tools.
Handle Quality Assurance testing and application configurations use for manual and automated testing tools.
Handling operations related to network configuration with Firewall devices, understanding product functionality & promoting security awareness for improving network preparedness.
Printer Device Installation and Configuration – HP Laser Jet M1130 MFP & Scanner, Canon iR2200-3300 PCL5e]
First level troubleshooting in Network related Issues
Maintaining and Monitoring Antivirus
Maintained the Microsoft Exchange Servers and resolved any issues regarding the Exchange email systems
Coordinated with the Team to help in resolving any Exchange server problem
Assist technical support staff and end-users to manage basic and expedited support for all network related issues
Work independently while providing system admin support to multiple software development teams
Develops and reviews policies and guidelines established for all levels of network and systems administrators / engineers to follow
Work with wired and wireless data network providers to debug and resolve customer affecting service issues
Document and perform network changes to fulfill network change requests
CLIENTS HANDLED:
CORE COMPENTENCIES
Determined to carve a successful and satisfying career in the industry.
Have personal and professional ethics and fosters a diverse and respectful workplace.
Result oriented – Achieve goals in a timely manner while providing excellent client service.
Can use language effectively to gather information and facilitate the exchange of ideas.
Ability to adapt to changes while keeping focus on goals and apply knowledge to new circumstances.
Possess ability to establish a team effort that promotes working towards a common goal.
Have personal and professional ethics and fosters a diverse and respectful workplace.
PERSONAL DETAILS
Name
B. ArunPrasath
Languages
Tamil & English
Father’s Name
S. Balasubaramanian
Date of Birth
01-05-1982
Sex
Male
Marital Status
Single
Nationality
Indian
Passport No
S6958396
Age
37
Native Place
Tirunelveli
DECLARATION
I(B. ArunPrasath)hereby declare that the above information given by me is true to the best of my knowledge.
Place: Yours Sincerely,
Date: (B. ArunPrasath)
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