OMOZOKPEA LILIAN OGECHI
** ****** ******, ********** firstname.lastname@example.org
Abeokuta Exp. Way Lagos. Cell: +234**********
Customer Service Manager
Highly motivated personnel with technical expertise in the areas of customer service and Accounting. Appreciate challenges, and high pressure deadlines. Reliable team player with effective Leadership skills. Equally strong project leadership experience introduces out-of-the box thinking and problem-solving analysis that improve processes, systems, and methodologies currently in place and exceed business goals and customer expectations.
ACCOUNTING PACKAGE COMPETENCE
Sage 50 Accounting
Magnet ERP (Enterprise Project Business Solutions)
BASIC COMPUTER SKILLS & TRAINING COURSES
Microsoft office application; Ms Word; Ms Excel; and Internet Browsing, Power Point
Data Modeling & Reports (Using Ms. Excel Analysis & Tools) - 2014
Insight discovery personal effectiveness and leadership training - 2016
BSC ACCOUNTING Enugu State University of Science and Technology 2005
MBA (Human Resources) National Open University of Nigeria in View
PRESENT EMPLOYMENT: (2008 till Date)
Vixa Pharmaceuticals Co. Ltd.: - Customer Service Manager
Develop and implement customer service policies and procedures in the organization
Develop and measure key performance indicator to determine and improve the effectiveness of all customer service activities
Define and communicate customer service standard
Oversee the achievement and maintenance of agreed customer service level and standards
Direct the daily operation of the customer service team
Communicating courteously with customers by telephone, email, letter and face to face.
Providing help and advice to customers using the organization’s products or services.
Plan prioritize and delegate work task to ensure proper functioning of the department
Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants
Keeping accurate records of discussions or correspondence with customers;
Provide scripts to read from during phone calls
Training staff to deliver a high standard of customer service;
Leading or supervising a team of customer service staff;
Learning about the organization’s products or services and keeping up to date with changes.
Take orders of customers and prepare temporary invoice to be forwarded to accounts department.
Oversee product exchanges and returns
Preparing of performance analysis monthly, quarterly, yearly for both reps and customers for management decisions.
Liaising with credit/individual customers in respect of their outstanding.
Preparing product analysis / movement reviews on monthly basis for organizations decision.
Send statement of accounts to all sales reps and customers monthly.
Government Day Secondary School “Army” (NYSC)
Takum, Taraba State .
Date of Birth: 17th of February 1984
State of Origin: Imo State
Marital Status: Married
Negotiation, persuasion, supervisory, active listening, speaking, reading comprehension, critical thinking, analytical thinking, performance monitoring, time management, management of personnel resources, judgment and decision making, project management,presentation, resolution, teambuilding
Meeting people, Singing, Reading, leaning new ideas.