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Customer Service Manager

Location:
Lagos, Nigeria
Salary:
200,000 and above
Posted:
September 25, 2020

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Resume:

OMOZOKPEA LILIAN OGECHI

** ****** ******, ********** adgely@r.postjobfree.com

Abeokuta Exp. Way Lagos. Cell: +234**********

Customer Service Manager

Highly motivated personnel with technical expertise in the areas of customer service and Accounting. Appreciate challenges, and high pressure deadlines. Reliable team player with effective Leadership skills. Equally strong project leadership experience introduces out-of-the box thinking and problem-solving analysis that improve processes, systems, and methodologies currently in place and exceed business goals and customer expectations.

ACCOUNTING PACKAGE COMPETENCE

Sage 50 Accounting

Magnet ERP (Enterprise Project Business Solutions)

BASIC COMPUTER SKILLS & TRAINING COURSES

Microsoft office application; Ms Word; Ms Excel; and Internet Browsing, Power Point

Data Modeling & Reports (Using Ms. Excel Analysis & Tools) - 2014

Insight discovery personal effectiveness and leadership training - 2016

EDUCATION

BSC ACCOUNTING Enugu State University of Science and Technology 2005

MBA (Human Resources) National Open University of Nigeria in View

CAREER EXPERIENCE

PRESENT EMPLOYMENT: (2008 till Date)

Vixa Pharmaceuticals Co. Ltd.: - Customer Service Manager

RESPONSIBILITIES: -

Develop and implement customer service policies and procedures in the organization

Develop and measure key performance indicator to determine and improve the effectiveness of all customer service activities

Define and communicate customer service standard

Oversee the achievement and maintenance of agreed customer service level and standards

Direct the daily operation of the customer service team

Communicating courteously with customers by telephone, email, letter and face to face.

Providing help and advice to customers using the organization’s products or services.

Plan prioritize and delegate work task to ensure proper functioning of the department

Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants

Keeping accurate records of discussions or correspondence with customers;

Provide scripts to read from during phone calls

Training staff to deliver a high standard of customer service;

Leading or supervising a team of customer service staff;

Learning about the organization’s products or services and keeping up to date with changes.

Take orders of customers and prepare temporary invoice to be forwarded to accounts department.

Oversee product exchanges and returns

Preparing of performance analysis monthly, quarterly, yearly for both reps and customers for management decisions.

Liaising with credit/individual customers in respect of their outstanding.

Preparing product analysis / movement reviews on monthly basis for organizations decision.

Send statement of accounts to all sales reps and customers monthly.

Government Day Secondary School “Army” (NYSC)

Takum, Taraba State .

Commerce Teacher

BIODATA

Date of Birth: 17th of February 1984

Sex: Female

State of Origin: Imo State

Nationality: Nigeria

Religion: Christian

Marital Status: Married

PERSONAL PROFILE/SKILLS

Negotiation, persuasion, supervisory, active listening, speaking, reading comprehension, critical thinking, analytical thinking, performance monitoring, time management, management of personnel resources, judgment and decision making, project management,presentation, resolution, teambuilding

HOBBIES

Meeting people, Singing, Reading, leaning new ideas.

REFEREES:

On Request



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