Lee Ann Werner

**** ***** *** ***** **, Westlake, Ohio 44145

513-***-****

adgelu@r.postjobfree.com

QUALIFICATIONS SUMMARY

Distinguished management and consulting experience

Significant experience in retail operations

Superior customer service track record

Strength in coaching and personal development

Professional Certified Integral Coach

EMPLOYMENT HISTORY & EXPERIENCE HIGHLIGHTS

HealthSource America’s Chiropractor

Franchise Business Consultant

November 2017- current

oProvide strong consultative services to 28 franchise clinics in the areas of business, marketing and operations

oSuccessfully launched 7 new clinics

oLiaison between HealthSource and franchises by promoting HealthSource initiatives, services and products

oConduct business reviews and work with franchisees to create action plans to improve collections and profitability

oEnsure consistency with HealthSource branding and operations standards

oLead key stages of new clinic development

oBuild trust with franchise owners, doctors and teams resulting in increased focus on patient care, execution of programs and initiatives

Solstice Roasters and Distributors

Managing Director

November 2014 – November 2017

oDirect all operations for $700,000 coffee and tea distribution

oCoordinate all aspects of transportation logistics and inventory management

oInitiate and execute process of bringing packing operation in-house to create cost efficiencies and increase freshness standards

oComplete sales cycle for new accounts: sales, equipment and product recommendations, purchasing and installation, payables and receivables (includes negotiating private label situations)

oPartner with graphic designers to launch new website

oCreate marketing materials to promote sales, programs and services

oEstablish e-commerce/website sales program

oEstablish company quality, freshness and roasting standards

oOrganize and execute all educational events, including coffee tastings and demonstrative workshops

Coffee Emporium

Director of Operations and Personnel

October 2010 – November 2013

oOpen 3 new locations, executing all opening operations, hiring and training staff, supporting sales and marketing for positive growth

oDevelop People Programs to grow and develop employees

oImplement Shift Leader Training Program

oImplement customer service workshops

oEstablish warehouse and driver/delivery programs

oPartner with graphic designers to launch new website

oEstablish e-commerce/website sales program

Brueggers Bagels

Market Director, Cincinnati

January 2007- October 2010

oDirect Multi-Unit Operations of 9 Brueggers Bagel locations

oResponsible for all aspects of staffing, training and development to support the company growth

oMaintain 8 individual operating budgets equaling $8.5 million

oPartner with Green Mountain Coffee to lead espresso launch for company

oDeliver excellent financial results through quality operations and talented people

oConsistently performed with excellence in company promotions

oTop 3 Market Mystery Shop Results in company 2008

oNumber 1 Gift Card Sales Results in company 2008

University of Cincinnati Campus Recreation

Associate Director, Membership & Marketing

June 2005-January 2007

oSupervise marketing and membership department for Campus Recreation Center

oDevelop comprehensive marketing program for $113 million recreation facility

oSupervision of personnel including Member Services, Membership Sales Team, Intramural Programming and Group Fitness

oEstablish and execute pre-opening market plan for 202,000 sq. ft. recreation complex

oCreate marketing materials to promote membership, programs and services to meet significant revenue projections

oDevelop on-going customer service training for 350 student employees

oMet pre-opening membership goals for recreation complex through excellent service, marketing and promotion

Caribou Coffee Company 1997-2005

Director of Operations, East Coast

oDirect Multi-Unit Operations of 55 Caribou Coffee locations

oResponsible for all aspects of staffing, training and development to support company growth

oExtensive new store opening experience (25% growth under my supervision)

oSupervise operations of first company franchise relationship and selected to open Colorado market with projected first year operations of 6 stores

oManaged turn-around situation in Atlanta by developing people and creating consistent operating platform

oMaintain 7 individual operating budgets equaling $27 million

oPartner with Marketing Department to develop marketing plan for Denver grand opening

oSourced, hired and trained 7 external District Managers

oManaged area to 9%-10% same-store sales 3 consecutive years

oTasked to test significant training and operational programs for Company

EDUCATION

Professional Certified Coach, 2007; New Ventures West, San Francisco, CA

Professional Certified Integral Coach 2006-current

Enneagram in the Narrative Tradition Facilitator 2012-current

Enneagram in Business Facilitator 2012-current

Bowling Green State University, 1991; Bachelor of Science, Sports Management

ASSOCIATIONS & ACTIVITIES

International Women’s Coffee Alliance

National Integral Coaching Association

Enneagram World Wide

Enneagram Center of the Ohio Valley

2-time Ironman and Ultra-Distance Athlete

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