Franchise Business Consultant
Resume:
Lee Ann Werner
**** ***** *** ***** **, Westlake, Ohio 44145
**********@*****.***
QUALIFICATIONS SUMMARY
Distinguished management and consulting experience
Significant experience in retail operations
Superior customer service track record
Strength in coaching and personal development
Professional Certified Integral Coach
EMPLOYMENT HISTORY & EXPERIENCE HIGHLIGHTS
HealthSource America’s Chiropractor
Franchise Business Consultant
November 2017- current
oProvide strong consultative services to 28 franchise clinics in the areas of business, marketing and operations
oSuccessfully launched 7 new clinics
oLiaison between HealthSource and franchises by promoting HealthSource initiatives, services and products
oConduct business reviews and work with franchisees to create action plans to improve collections and profitability
oEnsure consistency with HealthSource branding and operations standards
oLead key stages of new clinic development
oBuild trust with franchise owners, doctors and teams resulting in increased focus on patient care, execution of programs and initiatives
Solstice Roasters and Distributors
Managing Director
November 2014 – November 2017
oDirect all operations for $700,000 coffee and tea distribution
oCoordinate all aspects of transportation logistics and inventory management
oInitiate and execute process of bringing packing operation in-house to create cost efficiencies and increase freshness standards
oComplete sales cycle for new accounts: sales, equipment and product recommendations, purchasing and installation, payables and receivables (includes negotiating private label situations)
oPartner with graphic designers to launch new website
oCreate marketing materials to promote sales, programs and services
oEstablish e-commerce/website sales program
oEstablish company quality, freshness and roasting standards
oOrganize and execute all educational events, including coffee tastings and demonstrative workshops
Coffee Emporium
Director of Operations and Personnel
October 2010 – November 2013
oOpen 3 new locations, executing all opening operations, hiring and training staff, supporting sales and marketing for positive growth
oDevelop People Programs to grow and develop employees
oImplement Shift Leader Training Program
oImplement customer service workshops
oEstablish warehouse and driver/delivery programs
oPartner with graphic designers to launch new website
oEstablish e-commerce/website sales program
Brueggers Bagels
Market Director, Cincinnati
January 2007- October 2010
oDirect Multi-Unit Operations of 9 Brueggers Bagel locations
oResponsible for all aspects of staffing, training and development to support the company growth
oMaintain 8 individual operating budgets equaling $8.5 million
oPartner with Green Mountain Coffee to lead espresso launch for company
oDeliver excellent financial results through quality operations and talented people
oConsistently performed with excellence in company promotions
oTop 3 Market Mystery Shop Results in company 2008
oNumber 1 Gift Card Sales Results in company 2008
University of Cincinnati Campus Recreation
Associate Director, Membership & Marketing
June 2005-January 2007
oSupervise marketing and membership department for Campus Recreation Center
oDevelop comprehensive marketing program for $113 million recreation facility
oSupervision of personnel including Member Services, Membership Sales Team, Intramural Programming and Group Fitness
oEstablish and execute pre-opening market plan for 202,000 sq. ft. recreation complex
oCreate marketing materials to promote membership, programs and services to meet significant revenue projections
oDevelop on-going customer service training for 350 student employees
oMet pre-opening membership goals for recreation complex through excellent service, marketing and promotion
Caribou Coffee Company 1997-2005
Director of Operations, East Coast
oDirect Multi-Unit Operations of 55 Caribou Coffee locations
oResponsible for all aspects of staffing, training and development to support company growth
oExtensive new store opening experience (25% growth under my supervision)
oSupervise operations of first company franchise relationship and selected to open Colorado market with projected first year operations of 6 stores
oManaged turn-around situation in Atlanta by developing people and creating consistent operating platform
oMaintain 7 individual operating budgets equaling $27 million
oPartner with Marketing Department to develop marketing plan for Denver grand opening
oSourced, hired and trained 7 external District Managers
oManaged area to 9%-10% same-store sales 3 consecutive years
oTasked to test significant training and operational programs for Company
EDUCATION
Professional Certified Coach, 2007; New Ventures West, San Francisco, CA
Professional Certified Integral Coach 2006-current
Enneagram in the Narrative Tradition Facilitator 2012-current
Enneagram in Business Facilitator 2012-current
Bowling Green State University, 1991; Bachelor of Science, Sports Management
ASSOCIATIONS & ACTIVITIES
International Women’s Coffee Alliance
National Integral Coaching Association
Enneagram World Wide
Enneagram Center of the Ohio Valley
2-time Ironman and Ultra-Distance Athlete
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