Guest Relation Officer specializing in Front Office Department. Carrying 4 Year Experienced with Guest handling Situations and capable of working in a big diverse group, understanding and adeptness to aid and provide efficient service to Guest That will serve company goals. Desires a position that would utilize my gained skills in communication blended with passion for services to hospitality industry

Work Experience

Front Office Executive 09/2019 to 6/2020

At- 1000 Nights Camp, Muscat Oman

Fully comprehends and operates all relevant aspects of the Front Desk Computer System.

Aware and Amend of all rates,packages and Promotions

fully competent in all receptions and cashier duties

Handle Departure Control in efficient and courteous manner

Handle all Emails and calls enquiries.

Guest Relation Officer 04/2017 to 5/2019

At- Ain- Khalid Regency, Doha Qatar

Handle Guest Calls for Reservations

Allocation of Rooms, Tally All Reports after shift closure

Handling Guest complaints

Handling Accounts related Discrepancy

Being First point of contact for any Guest Complaint and handle all Queries

Guest Service Associate 10/2015 to 3/2017

At- JW Marriott Hotel, Mumbai India

Check-in Check-outs, Handling Cashier desk

Handle Guest Calls for Reservations, Tally All the Reports after shift closure

Handling Crew Booking and Group Check-ins

Academic Studies

Green Land Educational Society Hawal (Matriculation) in Dec 2005

Soura Boys Higher Secondary Srinagar ( Non-Medical) in Dec 2007

Kashmir University ( Bachelors in Commerce) in Dec 2013

Emerge Culinary & Hospitality Institute (Front Office Course) in Oct 2014

Computer Knowledge

IT Diploma & Tally from Future Zone Computer Institute Kashmir

Tally ErP from Future Zone Computer Institute Kashmir

Languages

English- Fluent

Urdu- Fluent

Arabic- Beginner

Software Handling

Opera PMS

IDS

Infiniti Property Management System

Key Responsibilities performed During Tenure

Knowledgeable about all VIPs in-house, hotel functions and special events.

Collect as much feedback information on VIPs as possible (on daily basis) by recollect data and checking Opera PMS company wide, briefs and distribute this information within the hotel to all relevant departments by daily guest fact sheets/reports, Employee notice board or internal Emails and ensure information is updated in the guest profile

Welcome/ Greet, facilitate and bid farewell to as many guests as possible. Top VIPs welcomed upon arrival, escorted to their room and bid farewell upon departure obtain as much information about a guest’s stay to be entered in the guest history.

Handle guest complaints and requests in a polite and efficient manner, give further instructions to the relevant staff if needed to ensure optimal guest satisfaction. Maintain a record of all complaints and requests, follow up and inform concerned operating departments.

Walk throughout the hotel recognizing guests and engage with them appropriately.

Take decisions on upgrades / comps / rebates etc. as per stipulated policies and procedures.

Address: Nowshera, Craft institute

Centre Srinagar, Kashmir 190011- India Contact+91-908******* Email: adgele@r.postjobfree.com

Junaid Amin Shah

Contact: +91-908*******

Email: adgele@r.postjobfree.com

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