Guest Relation Officer specializing in Front Office Department. Carrying 4 Year Experienced with Guest handling Situations and capable of working in a big diverse group, understanding and adeptness to aid and provide efficient service to Guest That will serve company goals. Desires a position that would utilize my gained skills in communication blended with passion for services to hospitality industry
Front Office Executive 09/2019 to 6/2020
At- 1000 Nights Camp, Muscat Oman
Fully comprehends and operates all relevant aspects of the Front Desk Computer System.
Aware and Amend of all rates,packages and Promotions
fully competent in all receptions and cashier duties
Handle Departure Control in efficient and courteous manner
Handle all Emails and calls enquiries.
Guest Relation Officer 04/2017 to 5/2019
At- Ain- Khalid Regency, Doha Qatar
Handle Guest Calls for Reservations
Allocation of Rooms, Tally All Reports after shift closure
Handling Guest complaints
Handling Accounts related Discrepancy
Being First point of contact for any Guest Complaint and handle all Queries
Guest Service Associate 10/2015 to 3/2017
At- JW Marriott Hotel, Mumbai India
Check-in Check-outs, Handling Cashier desk
Handle Guest Calls for Reservations, Tally All the Reports after shift closure
Handling Crew Booking and Group Check-ins
Green Land Educational Society Hawal (Matriculation) in Dec 2005
Soura Boys Higher Secondary Srinagar ( Non-Medical) in Dec 2007
Kashmir University ( Bachelors in Commerce) in Dec 2013
Emerge Culinary & Hospitality Institute (Front Office Course) in Oct 2014
IT Diploma & Tally from Future Zone Computer Institute Kashmir
Tally ErP from Future Zone Computer Institute Kashmir
Infiniti Property Management System
Key Responsibilities performed During Tenure
Knowledgeable about all VIPs in-house, hotel functions and special events.
Collect as much feedback information on VIPs as possible (on daily basis) by recollect data and checking Opera PMS company wide, briefs and distribute this information within the hotel to all relevant departments by daily guest fact sheets/reports, Employee notice board or internal Emails and ensure information is updated in the guest profile
Welcome/ Greet, facilitate and bid farewell to as many guests as possible. Top VIPs welcomed upon arrival, escorted to their room and bid farewell upon departure obtain as much information about a guest’s stay to be entered in the guest history.
Handle guest complaints and requests in a polite and efficient manner, give further instructions to the relevant staff if needed to ensure optimal guest satisfaction. Maintain a record of all complaints and requests, follow up and inform concerned operating departments.
Walk throughout the hotel recognizing guests and engage with them appropriately.
Take decisions on upgrades / comps / rebates etc. as per stipulated policies and procedures.
Address: Nowshera, Craft institute
Centre Srinagar, Kashmir 190011- India Contact+91-908******* Email: firstname.lastname@example.org
Junaid Amin Shah