Injury Claims Specialist
Resume:
DENISE A. BECKMAN
Buffalo Grove, Illinois 60089
Mobile: 847-***-****; Email: ********@*********.***
PROFILE
Highly motivated insurance professional possessing extensive industry experience with over twenty-three years handling bodily injury and property damage claims as well as litigation claim handling for both first and third-party claimants. Additional experience of claims facilitation in assessing technical and complex training needs while contributing to training strategies, curriculum development, and leading and facilitating formal claim training.
PROFESSIONAL EXPERIENCE
Allstate Insurance – Wheeling March 2020 – Present
Claims L&D Senior Consultant – LDU & Casualty
Areas of responsibility and experience include:
Interacts effectively and coaches others on interacting effectively with internal/external customers
Applies advanced knowledge of insurance policy, coverage, claims processes, procedures, claims systems, regulation and adherence to applicable legal compliance standards
Applies advanced knowledge of training facilitation and coaching skills
Assists leadership in achieving business unit objectives
Allstate Insurance – Northbrook September 2016 – March 2020
Automobile Claims Representative – Represented Uninsured/Underinsured, Medical and Litigation
Areas of responsibility and experience include:
Reviewing and evaluating casualty claims to conclude settlement of first party claims
Issuing appropriate payments dictated by first party coverage
Conferring with plaintiff and defense counsel to resolve non-litigated/litigated disputes
Evaluate, negotiate, and settlement of casualty claims for first party insured claimants
State Farm Insurance - Downers Grove February 1997 – September 2016
Automobile Claims Representative - Bodily Injury, Medical and Litigation
Areas of responsibility and experience include:
Investigation of personal lines automobile accident claims
Reviewing and evaluating casualty claims to conclude settlement of first and third-party claims
Issuing appropriate payments as dictated by first and third-party coverage
Evaluate, negotiate and settlement of casualty claims for unrepresented first party and third-party claimants
Conferring with plaintiff and defense counsel to resolve non-litigated/litigated disputes
Automobile Claims Representative - Property Damage
Areas of responsibility and experience include:
Providing explanation of coverage and repair estimates to customers
Completing thorough investigation by collecting statements from all parties involved and obtaining/examining photos of damaged vehicles to assess degree of negligence/liability
Explaining and negotiating liability with adverse insurance carriers & claimants/insureds
EDUCATION AND CERTIFICATIONS
Associate of Arts, Prairie State College, Chicago Heights, Illinois, 1992
Bachelor of Arts, Governors State University, University Park, Illinois, 1995
AIC Designation, 2008
American Educational Institutes, Legal Principles Claim Specialist (LPCS), 2017
Graduate Certificate in Change Management, 2019
Graduate Certificate in Management Analytics, 2020
MBA, Lake Forest Graduate School of Management, 2022
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