Assistant Manager

SHIRIN KOURIEH

** ********** ***, *******, ******* M2R 3V8 / **********@*******.*** / 647-***-****

Highlights of Qualifications

Over 5 years’ experience in office administration, sales, marketing and customer service

Energetic, self-motivated, responsible, punctual and hard working

Strong team player, excellent interpersonal skills, flexible and reliable

Good organizational and time management skills

Analytical thinker with good problem-solving abilities and attention to detail

Ability to prioritize and multi-task in a deadline driven environment

Strong ability to define problems and recommend solutions

Excellent communication skills, professional in English and fluent in Arabic

Proficient in MS Office (PowerPoint, Word, Excel), and internet applications

PROFESSIONAL EXPERIENCE

Academic Advisor / Admissions Officer

International Centre for English Academic Preparation, Toronto, ON 2016-2020

Assisted international students in their admission processes of applying to universities

Introduced the students to the partner educational institutes and helped them achieve their goals

Delivered presentations to current and prospective students regarding the information they needed to succeed in the application process

Established and maintained various databases, spreadsheets and student files to be compliant with Canadian government standards

Planned and coordinated workshops to assist students with applying for study permits, work and volunteer jobs

Provided administrative support to create and produce a wide variety of confidential reports

Ensured office supplies and books were in stock.

Academic Consultant

Canadian International Student Services, Toronto, ON Oct 2015

Provided educational services to international students, who were seeking education in North American post-secondary institutions

Communicated with clients over the phone and via email to identify their educational needs

Assisted clients in their application process and insuring a timely submission of applications

Conducted research for post-secondary institutions to match the clients’ profiles

Answered phone calls and email enquiries promptly and accurately

Performed various administrative tasks, such as printing, scanning and data entry

Internship Immigration Consultant Assistant

Diamond Immigration Consultant, Toronto, ON Jan 2015

Interviewed clients face to face to identify their needs

Offered consultant services in accordance to immigration laws (express entry, study permit, work permit and LMIA)

Conducted research and assessment of immigration programs that better suit each client

Filled out immigration applications with caution and accuracy

Prepared and processed invoices and maintained clients’ information electronically

SHIRIN KOURIEH **********@*******.*** / 647-***-**** Page 2

Administrative Assistant

Protection Plus Inc. (Co-Op work), Toronto, ON Mar 2014

Co-ordinated and prioritized daily activities

Assisted with completion of paperwork and order requirements

Composed and sent letters/forms and other correspondence

Maintained security and confidentiality

Carried out photocopying, filing, faxing, verification of client database, daily data entry

Created E-book about the company products

OTHER WORK EXPERIENCE

Brand Manager

WELLA Hair Color, Damascus, Syria 2007 – 2008

Sales Manager Assistant

Joud Company, P&G Section, Damascus, Syria 2005 – 2007

Agent & In charge of Customer Service

BEL Section, Damascus, Syria 2004 – 2005

Education

Immigration Consultant Diploma Program

Academy of Learning College, Toronto, ON 2015

Certificate in Managing Marketing as Competitive Intelligence

University of Toronto, Toronto, ON 2014

B.A. in English Literature

University of Damascus, Damascus, Syria 2004

PROFESSIONAL DEVELOPMENT

Co-op Program

Yorkdale Adult Learning Centre in Toronto, ON 2014

ESL Courses, LINC School, Toronto, ON 2012-2014

REFERENCES AVAILABLE UPON REQUEST

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