Administrative Assistant Project Coordinator

Helena M. Santos

** ******* *****

Warwick, RI **886

**********@*****.*** Cell 401-***-****

SUMMARY

Multi-faceted, efficient & reliable administrative professional with 29 + years of experience in customer service with management skills and experience in a wide variety of business sectors and operations.

Highlights

Strong Executive Administration background, Project Coordinator and Project Analyst. Consistent record of improving productivity, reducing costs, and resolving complex departmental issues.

Proven customer service skills, including managing front desk operations, communicating information to customers, and processing sales orders/invoicing, expenses, travel arrangements and managing calendars.

Fluent in Portuguese

PROFESSIONAL EXPERIENCE

IGT, (formerly known as GTECH) West Greenwich, RI 2007 – Oct.2020

Project Hardware Coordinator/Analyst

Responsible for performing moderately complex analyses of Infrastructure project deliveries.

Review and analyze data to perform moderately complex analysis of business goals, objectives and needs for the infrastructure organization

Create purchase requisitions/orders for project related deliverables

Collect and aggregate data for monthly reports

Make recommendations and changes to improve and support business activities

Measures performance against goals

Assist organization in order management for project deliveries

Performs cost and benefit analysis

Develop financial reports & metrics

Clarity PPM reporting and task creation for project charging/tracking

Communicate project deliverables and technical requirements to ensure all disciplines are engaged and on track.

Weekly/daily project follow up on all strategic and financial components related to project progression via e-mail or meetings.

GTECH CORPORATION, Warwick-West Greenwich, RI 1990 – 2007

Administrative Assistant,

Provided Administrative Support to the entire Engineering department and Director of Networks Management Group

Processed expenses and travel arrangements for all members of Software and hardware organizations.

Assisted in hiring and setup of consultants as well as full time employees.

Processed timecard approvals and ran timesheet reports for all department personnel.

Processed purchase orders and manage invoice payment of said purchases.

Managed calendars and arranged meetings within the organization.

Supported Senior Directors and VP and team of over 50 people.

Maintained confidential records and performed other administrative duties.

COMPUTER SKILLS

Microsoft Office Suite; Microsoft Visio, Clarity PPM, Adobe Reader & Editor; Skype for Business, Microsoft Teams, SAP (Systems Application Product) & Online Document Storage SharePoint

EDUCATION

Diploma in College Prep Courses, West Warwick High School, West Warwick, RI

Executive Certification in Office Administration, Community College of RI, Warwick, RI

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