Manager Service
Resume:
Mobile +2-012********
E-mail : *******.*****.***@*****.***
Address: wady el nile el mohandseen
Ibrahim Mohamed Samir
Personal Info
●Nationality: Egyptian.
●Place of Birth: Kasr el Nil
●Date of Birth: 6 March 1987.
●Military service: exempted.
●Marital status: Married.
Objective
Seeking a job opportunity with a rewarding position where I can utilize my skills and which I can insure a successful career in an interactive environment allowing a good opportunity for growth and increasing my experience.
Education
2005-2009 faculty of commerce – Cairo university (business administration department )
Professional experience
●HR administration & workforce management at orange telecommunication company
Responsible for,
●Report orange headcount reports to the top management
●Handle all types of leaves ( Emergency & Sick & Annual Leaves)
●Handle timesheet for the outsourced agents and provide them needed HR letter and clearence.
●Provide the monthly call center schedule based on the monthly forecast of calls.
●Perform regular follow up on call center specialists punctuality including login, logout, breaks and attendance to ensure adherence to schedule and provide feedback to supervisors for corrective actions.
●Handle the daily required adjustments on the configuration manager to ensure maximum occupancy while delivering the set KPIs.
●Preform schedules for training sessions, public holidays, and team buildings.
●Schedule one-on-one meetings, team meetings and focus groups in off-peak hours as to not affect service level and lost call rate.
●Report daily employees on sickness and emergency leaves.
●Report shortage in call center staff and reschedule time to be compensated in coordination with direct manager.
●Provide accurate and timely feedback of contact center daily performance to all levels of management.
●Report major system failures to IT department and facilitate communication to minimize the down time.
Also I have more than 1 year experience as HR performance management as a rotator for one year 7 months
Responsible for,
●Setting up with employees` attendance and vacations
●Establishing evaluation and appraisal forms
●Establishing promotion schemes to follow the appraisal form
● Filling documents with all employees data for governmental social insurance
●Focal point between employees and medical insurance company for any concern or request
Training Courses
Other skills
HR diploma from bright minds Egypt
Advanced Excel diploma
English courses from British council
Decision making course from Cairo university
ICDL course from Russian culture center
Labor low knowledge
Supply chain management course from symbios academy
Computer Skills
●Excellent Working Knowledge of Microsoft Office.
●Internet User skills.
●Professional User of Software Regarding GSM Networks:
BSCS (Business Support &Control System) (Billing System)
Oracle’s Siebel (CRM)
Languages
● Native language Arabic
●Very Good command of both written and spoken English
Profile
Communicative, teamwork oriented, hard worker, Ambitious, Self-motivated, top producer, dedicated to my tasks, punctual
Hobbies
Reading, swimming, walking, traveling
Contact this candidate