Information Security Desktop Support

Sanjay Patel Mo- 814*******

A-***, Shree Darshan Apt, Chandlodia, Nr .Gota cross Road, Ahmedabad-81

E-mail:-********@*****.***,********@*****.**.**

Professional Profile

Dynamic and strategic thinker, adept at developing and implementing cutting-edge information technology solutions for a wide variety of business functions, including project management, resource distribution, and process development. Adept at troubleshooting information systems and providing quality assurance and IT support. Strong leader with exceptional communication and team-building skills with experience training and managing a team of IT professionals in a large office setting. Committed to implementing the newest and best technological initiatives to help new and existing businesses become the best they can be.

Technical skill:

Window Server Administration

Basic SAP Administration

Project Management

Backup & Recovery

Requirement Analysis

Network and Firewall Management

Vendor Management

Desktop support

Budget Management

SQL Server Management

VMWare, Hyper –V

Line management

· CCTV Server Management

Professional Accomplishments: - MC ID 10050442

MCITP: Server Administrator on Windows Server® 2008

MCSA: Windows Server 2008 (MCSA)

Microsoft® Certified IT Professional (MCITP)

MCTS: Windows Server® 2008 Network Infrastructure, Configuration

MCTS: Windows Server® 2008 Active Directory, Configuration

Microsoft® Certified Technology Specialist (MCTS).

CCNA from IIHT.

Education

MCA, Exam completed From Bangalore University with 74% in August 2004.

BSC, Exam Completed From Gujarat University, with 65 % in March 2001.

HSC, Exam Completes from Guj.sec.Edu.Board with 61 % in March 1998.

SSC, Exam Completed Form GSEB with 80% in March 1996.

Professional Experience.

1) Fortune Hotel Landmark (ITC Groups)

IT Manager – July-13 to Till

SAP installation, upgrade, and maintenance of SAP systems. Additional configuring, monitoring, tuning, and troubleshooting the SAP technical environment, scheduling and executing the SAP transport system, design of interfaces between SAP and external systems, optimize and analyze performance issues, design architectures of the landscape

Confident, dedicated technology leader with career long record of promotion, stakeholder satisfaction and strategic insights with focus on enterprise growth and maturity.

Notable success in leading design, development and delivery of complex project and high complex solutions.

An ambassador of change with the distinction of successful setting up process / business process re-structuring, implementation of business solutions in organizations through thought leadership / technical expertise.

Networked with top management for evolving strategic vision, driving change, infusing innovative ideas and taking enterprise system performance & productivity to next level.

Successfully worked with Global Teams and drove cross functional project teams to synchronize their efforts to achieve business goals.

Oversaw all aspects of Infrastructure & Operations including: Data Centre Operations, Voice and Data Communications, Systems, ERP Systems, Messaging, End User Support, Service Desk, Change & Release management and Database.

Managed IT (CapEx & OpEx) Budget for IT Infrastructure & Operations including Web Applications & Information Security.

Established relevant information security policies for Data Privacy, ISO 27001 and IT SOX; managed IT Security Infrastructure like Mobile Device Management, Firewalls, Intrusion Detection Systems and Antivirus

Vendor management

Preparing various IT reports for the management, maintaining of day to day administrative functions.

(II). Phenix Construction Technologies Pvt Ltd - ( M&B Group)

About company - Steel Structures,PEB -Industrial buildings and Steel buildings construction

System Administrator - Dec 2012 to June-2013

Microsoft System Center Configuration Manager (SCCM) 2007 deployment on various environments.

Microsoft SCCM package creation and task sequence advertisements.

Windows Server 2003, 2008 R2 installation, deployments, troubleshooting and automation.

Windows Server 2008 Hyper-V virtualization configuration for servers.

Monitor ticketing system for new tickets and work-items. Update existing tickets. Maintain hardware inventory control in ticketing system.

Troubleshoot server hardware and software issues and escalate accordingly.

Assist as part of a team in building and managing lab environments with complex settings, configurations, topologies and equipment including servers and various network elements.

Network troubleshooting in complex environments, VLAN configurations, port trunking.

Assist in development, improvement and maintenance of imaging/deployment solution

Extensive experience with Active Directory, Domain Name System, Windows Internet Naming Service, and Microsoft Exchange.

Experience with TCP/IP and IP routing, LAN/WAN/CAN designs, bridges and switches, OSI model and fiber optic technology.

Experience with contract management and knowledge of technical task order creation and oversight.

Extensive knowledge of 24/7 implementation and management of information technology support operations to include helpdesk, Call-in support and work priority management, and the use of Remedy.

Extensive supervisor and management position experience

(III) iBAHN India Pvt .Ltd

System & Network Administrator- Sept 2009 to Dec-2012.

Installation and Managing software like MICROS 3700 & OPERA PMS v5.

LAN and WAN design, troubleshoot and administration. Windows system

Features Planning and commissioning of the NEC IPX 2400series.

Maintain daily operations for Windows server infrastructure and components.

Configure and troubleshoot backup jobs, perform file and full server restores using Symantec’s Net back up 12.5.

Perform upgrades to hardware, operating systems, and applications.

Managing windows server 2008,2008 R2 with ActiveDirectoy, DNS, DHCP, File Server, and Group Policy According to Dept. wise,

Patch and maintain a defined security attitude using WSUS,

Knowledge of VMware, Hyper V and oracle virtual Machines.

Plan, document and test disaster recovery documentation, including restoring work instructions on restoring AD, DNS, DHCP and virtual and physical server infrastructure .

Configuration and installation of Exchange server 2007,

Configuration and trouble shooting of HP,Cisco, Nortel, Net gear switches

LAN and WAN design, troubleshoot and administration. Windows system administration, Network and System security and maintenance

Configuration and trouble shooting of Nortel switches, VLAN Configuration, Cisco Router Configuration.

(IV)Adani Enterprise Ltd

Network Administrator –Dec-2007 to Sept- 2009

Prepared the environment for deployment of Windows Server 2008.

Analyzed the hardware and software requirements of Active Directory.

Installed, configured, and provide troubleshooting for Server 2003, 2008.

Configuration and Handling Cyberoam, FortiNet Firewall.,

Configuration and trouble shooting of L3 switches, VLAN Configuration, Cisco Router Configuration, Broadband Connection.

Handling remote connectivity and application support.

Successfully deployed Video Conferencing facilities at all the meeting rooms with IP and ISDN technology.

Monitor network performance in order to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.

Handling Mail related problems of Clients, Configuration of Outlook.

Maintaining and monitoring internet bandwidth through Firewall.

Installation and Configuration of Anti-virus Software.(TrendMicro)

Migrated Windows Server 2003 from test environment to the production environment.

Implemented and managed IP Addressing; configured TCP/IP addressing on a server.

Created the Forest Root domain, and a Child domain in a production environment.

Installed and configured an Active Directory Domain Controller.

Used DcDiag, NetDiag techniques for troubleshooting.

Performed authoritative and non-authoritative restore operations.

Diagnosed and resolved issues related to masters role failure and AD database.

Configured automatic updates for network clients by using Group Policy.

Designed, planned and implemented Group Policy, delegation strategies and OU structure.

Managed local, roaming, and mandatory profiles, planed strategy for placing Global Catalogue (GC) and evaluated the need to enable Universal Group Caching.

Created approximately 500 user accounts in Active Directory

SAP installation and configuration knowledge

(V)Docomo Intertouch India Pvt.Ltd.

LAN Administrator May-2005 to Dec-.2007.

Maintained technical knowledge in networking area; operating system (Server and PC).

LAN Administration: added users; printers; removed users; controlling access right list.

Monitored server performance.

Responsible for creating, testing PC images using Image Centre and Ghost.

On-Call (24x7).

Provided technical support for hardware/software configurations and applications.

Administered and supported local/LAN printers, LAN IDs in Novell.

Administered/provided troubleshooting for Lotus Notes and MS Outlook.

Utilized Remedy for call logging.

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