Customer Care Service

RENUVERMA Mobile: 991*******

E-Mail: *****.*****@*****.***

Career summary

Total experience – 10+ years

Career Objective:

To seek responsibility and challenging position, this utilizes my optimum potential as well as talent. This gives me an opportunity for personal growth and professional advancement.

Professional Skill

Dedicated & Hard Worker

Excellent InterpersonalCommunication

High Responsibility Bearing

Work Experience

OrganizationsDetails: Jubilant Agri and Consumer ProductsLtd.

Duration: Nov 2016 to CurrentlyWorking

Designation: Customer Care Executive OrganizationsDetails: Neoteric InfomatiqueLtd

Duration: Feb 2012 to Mar2015

Designation: Supportcoordinator

OrganizationsDetails: Simmtronics Semiconductors LtdDuration: August 2010 to Jan2012

Designation: SupportCoordinator

Responsibility

CallTracking

ReportCreation

Branchco-ordination

Buffer Stocks handling atbranch

Dispatches

OrganizationsDetails: HCL Service Center in GreenPark

Duration: 03-April 2007 to July2010

Designation: SupportCo-ordinator

Profile

Preparing,History of Escalated call

Monthly Audit of PartsTransactions

Monitoring CustomerSatisfaction

Raising Demand of parts on SmileSoftware

Monitoring Part Demanding from service point till Parts Returning Responsibility from Service Point toHO

DCRMaintaining

Personal Details

Father’sName: P.LVerma

Mother’sName: AshaVerma

DateofBirth: 07/01/1989

Sex: Female

Nationality: Indian

MaritalStatus: Unmarried

LanguageKnown: Hindi /English

Professional Skills

Hands-on Knowledge of Smile Software, Tally 9, MS-Word and MS-Excel

Academic Qualification

Under Graduate (C.S.J.MUNIVERSITY)

Intermediate (U.PBOARD)

High School (U.P BOARD)

Declaration:

I here by declare that the information give above is true and best of my knowledge and belief.

Renu Verma

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