Customer Sales
Resume:
ABOUT ME
• Driven with a posi ve a tude
and a passion for first-rate
customer service and building
strong rela onships, resul ng in
exceeding sales goals.
• Experienced with a proven
background in providing
support and solving customer
complaints.
• Loyal and approachable with a
strong belief in customer focus.
A quick learner who is
passionate about helping
customers and achieving the
best shopping experiences.
• Customer-focused sales expert,
highly skilled at problem solving
and iden fying customer
requirements.
PERSONAL DETAILS
Date of birth
15 June 1993
Na onality
South African
Marital status
Single
DRIVING LICENSE
Driving license category
CODE 8
LANGUAGES
ISIXHOSA
ENGLISH
AFRIKAANS
SETSWANA
ISIZULU
REFERENCES
CRESTA ANDERSON
Harvey World Travel
T: 073-***-****
ANNA-MARIE OPPERMAN
Go Travel
T: 084-***-****
BONGANI QANGULE
Drake Flemmer & Orsomond
T: 043*******
EDUCATION
EAST LONDON
2011
• Travel & Tourism Diploma
• GDS Galileo
COURSES
Feb 2020 - Nov 2022
WORK EXPERIENCE
East London
Sep 2012 - Jun 2014
•Service all travel needs of customers with focus on flight, hotel and car bookings
•Sourcing out travel quotes for Government Departments
•Understanding customer needs and providing advice on products and services
•Provided consultancy and achieved or exceeded departmental targets (Making and confirming reserva ons) by upselling special offers.
•Ticke ng mainly on Galileo GDS system
•Always going the extra mile to obtain greater customer sa sfac on and repeat business .
East London
Jul 2014 - Sep 2017
• Greeted customers at entrance and provided professional and friendly assistance.
• Delivered informa on in response to telephone inquiries from clients
• Responsible for maintaining and restocking office inventory.
• Addressed all clerical needs of company opera ons including filing, copying and faxing documents for managers and execu ve staff.
• Performed customer payment du es including providing receipts and change.
• Created invoices for customers' purchases, prepared packages for shipment, and arranged courier delivery.
• Made travel arrangement for execu ves and collected required documents for staff mee ngs and trips.
• Responded to messages, scanned documents as required and routed all business correspondence.
• Managed incoming correspondence, sorted and distributed mail to correct individual or department accurately and quickly to allow for quick responses and reduced chances of lost or dropped contact with consumers and clients. Oct 2017 - Apr 2020
• Sourcing quotes for all travel arrangements and later conver ng into bookings a er purchase order or proof of payment is received.
• Issuing Travel insurance
• Assis ng with Visa applica ons
• Quo ng and booking all inclusive holiday packages
• sourcing quotes for Domes c,Regional & interna onal flights
• Issuing Domes c, Regional and point to point interna onal flight ckets.
• Hotel and car hire reserva ons
• Handling Group bookings mainly flights
• Mee ng Monthly office targets
• Marke ng
• Bus bookings (Greyhound & Intercape)
• Invoicing
SKILLS
CLIENT-FOCUSED CUSTOMER SERVICE
EXCELLENT COMMUNICATION QUICK LEARNER
ORGANIZATION COMPUTER LITERATE
EXPERT RELATIONSHIP DEVELOPMENT
PROFICIENCY IN GALILEO & AMADEUS TIME MANAGEMENT SKILLS FILE/RECORDS MAINTENANCE
DAMELIN PRIVATE
COLLEGE
Higher Na onal Diploma
Bachelor Of Business Administra on, Mancosa
HARVEY WORLD
TRAVEL
Travel Consultant
DRAKE FLEMMER &
ORSMOND
ATTORNEYS
Front Office Recep onist
TTS GO TRAVEL Travel Consultant
ZIMKITA
NDLAKUSE
SALES CONSULTANT
Nu 17, East London, 5219, South Africa
***************@*****.***
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