ABOUT ME

• Driven with a posi ve a tude

and a passion for first-rate

customer service and building

strong rela onships, resul ng in

exceeding sales goals.

• Experienced with a proven

background in providing

support and solving customer

complaints.

• Loyal and approachable with a

strong belief in customer focus.

A quick learner who is

passionate about helping

customers and achieving the

best shopping experiences.

• Customer-focused sales expert,

highly skilled at problem solving

and iden fying customer

requirements.

PERSONAL DETAILS

Date of birth

15 June 1993

Na onality

South African

Marital status

Single

DRIVING LICENSE

Driving license category

CODE 8

LANGUAGES

ISIXHOSA

ENGLISH

AFRIKAANS

SETSWANA

ISIZULU

REFERENCES

CRESTA ANDERSON

Harvey World Travel

T: 073-***-****

ANNA-MARIE OPPERMAN

Go Travel

T: 084-***-****

BONGANI QANGULE

Drake Flemmer & Orsomond

T: 043*******

EDUCATION

EAST LONDON

2011

• Travel & Tourism Diploma

• GDS Galileo

COURSES

Feb 2020 - Nov 2022

WORK EXPERIENCE

East London

Sep 2012 - Jun 2014

•Service all travel needs of customers with focus on flight, hotel and car bookings

•Sourcing out travel quotes for Government Departments

•Understanding customer needs and providing advice on products and services

•Provided consultancy and achieved or exceeded departmental targets (Making and confirming reserva ons) by upselling special offers.

•Ticke ng mainly on Galileo GDS system

•Always going the extra mile to obtain greater customer sa sfac on and repeat business .

East London

Jul 2014 - Sep 2017

• Greeted customers at entrance and provided professional and friendly assistance.

• Delivered informa on in response to telephone inquiries from clients

• Responsible for maintaining and restocking office inventory.

• Addressed all clerical needs of company opera ons including filing, copying and faxing documents for managers and execu ve staff.

• Performed customer payment du es including providing receipts and change.

• Created invoices for customers' purchases, prepared packages for shipment, and arranged courier delivery.

• Made travel arrangement for execu ves and collected required documents for staff mee ngs and trips.

• Responded to messages, scanned documents as required and routed all business correspondence.

• Managed incoming correspondence, sorted and distributed mail to correct individual or department accurately and quickly to allow for quick responses and reduced chances of lost or dropped contact with consumers and clients. Oct 2017 - Apr 2020

• Sourcing quotes for all travel arrangements and later conver ng into bookings a er purchase order or proof of payment is received.

• Issuing Travel insurance

• Assis ng with Visa applica ons

• Quo ng and booking all inclusive holiday packages

• sourcing quotes for Domes c,Regional & interna onal flights

• Issuing Domes c, Regional and point to point interna onal flight ckets.

• Hotel and car hire reserva ons

• Handling Group bookings mainly flights

• Mee ng Monthly office targets

• Marke ng

• Bus bookings (Greyhound & Intercape)

• Invoicing

SKILLS

CLIENT-FOCUSED CUSTOMER SERVICE

EXCELLENT COMMUNICATION QUICK LEARNER

ORGANIZATION COMPUTER LITERATE

EXPERT RELATIONSHIP DEVELOPMENT

PROFICIENCY IN GALILEO & AMADEUS TIME MANAGEMENT SKILLS FILE/RECORDS MAINTENANCE

DAMELIN PRIVATE

COLLEGE

Higher Na onal Diploma

Bachelor Of Business Administra on, Mancosa

HARVEY WORLD

TRAVEL

Travel Consultant

DRAKE FLEMMER &

ORSMOND

ATTORNEYS

Front Office Recep onist

TTS GO TRAVEL Travel Consultant

ZIMKITA

NDLAKUSE

SALES CONSULTANT

Nu 17, East London, 5219, South Africa

065-***-****

adgea4@r.postjobfree.com

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