Manager Customer Service

CANDID NKEMKA

Phone: +971-*********/055*******

************@*****.***

CAREER OJECTIVE

An experienced and highly knowledgeable professional seeking assignments in your industry with particular focus on accounting.

CORE COMPETENCE

• Team Management

• Efficient in Accounting

• Effective Communication

• Pressure Tolerance

• Adaptability

PROFESSIONAL SUMMARY

• Success at the international level in the face of challenging deadlines & high pressure

• Efficient planner, manager and executor

EDUCATIONAL QUALIFICATION

• 1999-2002 -Bachelor of Science –B. Sc in Accounting University of Calabar Cross River State Nigeria

• 1997-1999 - Diploma in Social Works

University of Calabar Cross River State Nigeria

• 1990-1995 -Secondary School Certificate –WAEC

Girls secondary Commercial School Aba, Abia State Nigeria. SKILLS

Interpersonal

• Good communication skills

• Active listening skills

• Good writing skills

Other

• Microsoft office, Excel and Power point presentation skills LANGUAGE

• Fluent in English language (Reading, Writing and speaking) PROFESSIONAL QUALIFICATION AND CERTIFICATES

• Associate Institute of Chartered accountants of Nigeria (I CAN 2016)

• Service hero award by Oceanic Bank in September 2010

• Cross River State award for distinguished corps members of NYSC in 2004 /2005 EMPLOYMENT AND WORK EXPERIENCE

VISION SAFETY L.L.C DUBAI OFFICE (IMDAAD GROUP)

Position: Credit Controller/Account Receivable and Payable. Dec. 2018-Date

• Checking customers credit situation, deciding whether to offer the credit.

• Setting out terms and conditions of the receivable and payable balances,

• Dealing with internal queries about payment, ensuring customers pay on time and negotiating pre-payment plans (Advance payment).

• Assist in the setting in the setting up of the Credit Control System.

• Ensure that debt is paid in a timely manner, meet cash and debtor’s day target set by the firm

• Chase overdue invoices by telephone, email and letter within agreed time scales

• Maintain accurate records of all chasing activity, regularly contacting clients to ensure all relevant debts are managed as necessary.

• Identifying changes in payment pattern and propose actions to avert indebtedness.

• Ensure that all transactions are complaint with the company’s policies and regulations.

• Handle disputed bills and negotiate to bring payment within agreed terms.

• Providing ad-hoc reporting as and when requested by management,

• Undertake account reconciliation as required; ensure monthly processing deadline are met as required.

• Send out monthly client’s statement of account and letters as may be agreed from time to time.

• Develop the credit management capability within the practice, propose write off irrecoverable receivables, issuing of credit note if there’s a company’s change of name or as case may be.

• Other duties as delegated from time to time by the CEO or finance manager or any other person designated in their absence.

• Checking and updating the status in the online portal.

• Receiving and paying of company’s cheques and cash from banks. ECOBANK Nigeria, Ladipo Branch, Matori, Lagos State Position: Teller (Cashier)July 2014 – August 2018

Job responsibility and duties: though not limited to:

• Reconciliation of general ledger (GL)Accounts

• Ensuring that clearing policies are adhered to with special reference to caution notices

• Processing form M and other international trade documents

• Cash checks and payout money after verifying that signatures are correct, that written and numerical amount agree, using UV light to detect colon and fake cheques

• Balance currency check in cash drawer at the end of shifts and calculate daily transactions using computers, calculations and counting machines

• Identification of the customers valid identity cards and legality of the documents

• Enter customers transactions into computers to record transactions and issues computer generated receipt

• Count currency, coins and checks received by hand using currency counting machines, identify transactions mistakes when debits and credits do not balance

• Should know all the policies and procedures of central bank of UAE and AML compliance policies

• Using UV light to detect colon and fake cheques. ECOBANK Nigeria, Mushin Branch, Lagos State

Position: Customer Service/Sales Officer

October 2008-February 2012

Job responsibility and duties though not limited to:

• Opening of personal and corporate accounts

• Verification of customers accounts, issuing cheque books, verifying signature on official documents and

customer instruments

• Ensuring a fraud free and error free operating environment, with special references to accounts opening and documentation

• Identify potential customers through database, cold calling, follow up leads and telephone personal contact.

• To contact potential customers and convince them about the bank’s products offering

• To ensure that the prospects are clearly communicated about the bank’s charges, terms and conditions

• To ensure “know your customers” requirement as prescribed by the bank are adhered to

• Data confidentiality and secrecy norms of the bank are adhered to

• To ensure that no customer application is misplaced and is kept in safe custody

• To ensure that code of conduct as per bank’s policy are adhered to

• To ensure that I do the document original sighting as laid out in the original sighting guidelines of the KYC policy of the bank

• Maintain accuracy and up to date record

• Maximize sales referral opportunity by working with customer service colleagues. PERSONAL VITAE

Current Address :47 Sikka, 57 Street Satwa, Dubai

Gender : Female

Marital Status : Married

Nationality : Nigerian

Visa statue : Resident visa (Under husband sponsorship) Reference

Available on request.

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