Executive Assistant Customer Care

RIYA GARDE

Mobile - 839*******

Email:-****.*****@*****.**.**

Objective:

To be part of a progressive organization gives me exposure to apply my knowledge, skills and responsibilities entrusted to me by the organization.

CAREER CONSPECTUS:-

A dynamic professional with 8+ years of experience in customer care, human resources, Employee relation

and administration.

Currently serving Eagleburgmann India Ltd as an Executive Secretary to vice-president (Sales &Marketing).

Expertise in recruitment, training and administration.

Effective communication with good presentation skills.

An innate flair for accepting challenges with abilities in managing and leading the human resource functions

& achieving desired results.

Expertise in managing business operation with key focus on topline profitability by ensuring optimal utilization

of resources.

Rich corporate exposure & experience in marketing activities, human resources & customer care.

Core competencies:-

Strategic Planning.

Manpower Planning.

Employee relation.

Leadership Skills.

Team management.

Customer Relationship Management.

Employment Scan:-Since June 2012 in EagleBurgmann as a Sr. Executive Secretary.

As an Executive assistant my Responsibilities are:-

Handling Day today mails as well as e-mails.

Scheduling Meetings & Calendar Management.

Assisting VP in day to today work.

Arranging Tickets for travelling, Hotel booking.

Reimbursement of bills.

Guest Management.

Answering Calls in absence of the Vice-president.

Scheduling interviews.

Preparing Agenda for the Meetings.

Preparing Presentation as the requirement.

Record-Keeping. (Maintaining files, folders etc.)

Coordinating with the Japan for Quotations for import orders.

Preparing Projection Reports, Charts and graphs.

Taking dictations.

Preparing Inter-office Memo.

Preparing Outstanding Payment Statements.

Preparing Business comparison reports in PowerPoint.

Preparing Material consumption reports.

2).Prior Experience: - From Jan 2009 to Sept 2011 in Belgaum Ferrocast Pvt India Ltd as an Executive Assistant to HR & admin Director

As an Executive Assistant my responsibilities include:-

Recruitment & manpower Planning.

Preparation of skill matrix and competency matrix.

Scaling employees on skill matrix (As per ISO requirement).

Compensation & Benefits.

Salary Administration.

Training Plan & Implementation.

Employee Relation & Welfare activities.

Performance Appraisal.

Scheduling MRM meeting with Department presentation.

Taking care of Safety issues in the Plant.

ISO – Representing HR Department for ISO Audits(ISO 9001:2008)

Giving cash salaries to workers on monthly and Weekly Basis.

Additional Industry Experience:

1).From June 2005 to May 2008 Convergys India Pvt Ltd as Sr.Customer Care.

As a Sr.Customer Care my responsibilities include:

To mentor new team members.

To take phone calls of customers and helping them to repay their loan.

To help team members who are not upto to the mark.

Doing Back-office job after the shift.

ACADEMIC QUALIFICATION

Pursued Masters in Personnel Management from Poona Institute of Management (Pune University), 2013-2014 Secured - 52%.

Pursed Bachelor in Science from Nowrosjee Wadia Collage (Pune University), 2004-2005 Secured 61.23%.

10th from St’Mira’s English Medium school, 1999-2000 Secured 60.26%.

Personal Information:-

Husband’s Name: - Rupesh Vasant Garde

Date of Birth: - 17/07/1982

Hobbies: - Reading Books, Listening to Music, Drawing.

Address:-Flat no-42,Building no-4,Saraswati Krupa,

Dr.Ramabai Ambedkar Road,

Pune-411001

*Salary Details:-

Current Salary: - 4, 18,000(per annum)

Expected Salary:-As per company policy

*Notice Period: - 1 month

Place: Pune

Date: 28/9/2016 Signature

(Riya Rupesh Garde)

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