Customer Service Manager

Samantha Berlin Talent Acquisition Professional

******@***.*** linkedin.com/mwlite/in/samantha-berlin-a2203295 310-***-**** Chandler, AZ

Enthusiastic, goal-oriented professional with a passion for human resources. Substantial experience within industrious business environments encompassing transferable disciplines such as business administration, customer service, and relationship development. Human resources expertise in sourcing, screening, and interviewing talented candidates. Adept at maintaining records with accuracy, coordinating sizable events, and resolving conflicts.

Staffing & Recruitment

Operations Management

Records Management

Talent Acquisition

Event Coordination

Conflict Resolution

Candidate Sourcing

Training & Development

Candidate Screening

Job Placement Strategies

Candidate Interviews

Referral Generation

Professional Experience

CAREER MOVEMENT, Talent Engagement Associate • El Segundo, CA • September 2019 to Present

Leverage recruiting expertise to identify talent to fill various positions by sourcing across multiple pipelines.

Conduct comprehensive interviews with potential candidates to determine pertinent skills and qualifications.

Conceptualize methods to construct talent pipelines and facilitate referrals/sourcing campaigns.

Maintain candidate profiles and collaboratively develop strategies for optimal candidate placement.

Pay on-site visits to companies to fortify relationships and perform market research for open job requirements.

Review 1,500+ resumes on a monthly basis to identify optimally qualified candidates for specific roles.

SWEIS, INC. Education Coordinator • Southern CA & Nevada • July 2018 to September 2019

Served as the central contact for over 50 account managers for all education class requirements.

Ensured the timely delivery of up to 15 weekly classes, which entailed controlling material demands.

Accurately maintained expense records related to education classes.

Exemplified organizational abilities by coordinating travel plans for educators and monitoring invoices.

WALMART SUPER CENTER, Customer Service Manager • Chandler, AZ • July 2017 to July 2018

Spearheaded front-end operations and guided employees on corporate vision/internal policies.

Employed problem solving abilities to analyze customers’ issues and formulate prompt solutions.

Maintained a personable demeanor while engaging with customers and enforcing a positive brand image.

MICHAELS ARTS AND CRAFTS, Customer Service Manager • Flagstaff, AZ • March 2014 to July 2017

Ensured alignment with front-end policies and compliance with applicable standards.

Delivered exemplary training to team members.

Implemented creative classes and events, which included employee scheduling and event promotion.

Education

Bachelor of Science: Psychology (Minor: Business Administration) • Northern Arizona University, Flagstaff, AZ, May 2016

Software Proficiency

Microsoft Office (PowerPoint, Word, and Excel)

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