Ratna Pilli

Salesforce Developer/ Admin

Summary:

A Salesforce Certified Platform Developer I, Platform App Builder, and Administrator with 6 years of experience as Salesforce Developer and Administrator that includes configuration, customization, integration with external systems, communities and lightning migration from classic, lightning development.

Experience with SFDC development using Apex classes, Triggers, Apex Test Classes for SFDC testing and Batch Apex for complex data processing Visual Force pages, S - Controls, Lightning Web Components, Aura framework, Force.com IDE, VS Code, Eclipse with SOQL, SOSL and Plug-ins.

Proficiency in SFDC Administrative tasks i.e. creating profiles, Roles, Users, Page Layouts, Email Services, Formulae Fields, Approvals, Workflows, Reports, Dashboards, Tasks and Events.

Experience in Agile Methodology as well as Waterfall Software Lifecycle Development.

Experience in working with REST, SOAP/WSDL web services for integrating with third party tools.

Experience with SFDC Service console, customer portal, case management, knowledge base, customer communities and service account management.

Worked on Salesforce.com based development enhancements and implemented lightning applications from the scratch.

Good knowledge in automating business with Lead and Case Assignment rules based on different criteria.

Experienced in Object Oriented Analysis and Design and Object-Oriented Programming and Design Patterns under MVC (Model View Controller) Architecture.

Experience in writing SOQL and SOSL using Force.com explorer, Developer console and Force workbench.

Experience in Migrating data from legacy systems to Salesforce using Apex Data Loader.

Hands on experience of Build & Deployment phase and usage of Continuous Integration (CI/CD) tools like Jenkins, GIT HUB, ANT build configuration, automation & smoke testing processes, managing, configuring, and maintaining source control management systems.

Ability to analyze disparate pieces of information gathered from multiple data sources and put into an easy-to-understand structure using Microsoft Excel and/or an advanced database application.

Good working knowledge in deploying metadata from one org to another using Change Sets, Workbench, Eclipse with Force.com IDE, Ant migration tool and Salesforce Package.

Involved in activities related to Saleforce.com setup, Configuration, customization, Administration, Development of application to force.com platform.

Advised for architectural decisions with Salesforce.com, Data Loader and other ETL integration tools for automated migration strategy from large variety of systems.

Experience in preparing Test Strategy, Test Plans, Test Cases, and Test Reports for continuous unit test runs and automated deployments to QA, UAT and Production.

Extensive experience in lead, case management (Web-to-Lead, Email-to-Case).

Expertise in SOQL quires to search and display data from SFDC Organization using tool Workbench.

Experience in working with Force.com IDE client application for creating, modifying and deploying Force.com applications.

Strong experience in working with Security framework, Dashboards, and reporting modules and designing, creating and implementing profiles, roles, record types, page layouts, assignment and work flow rules, escalation rules, communication templates, approval processes and reports, and configuring security settings.

Technical Skills:

Salesforce Technologies

SalesForce.com, Force.com, Apex Language, Apex Classes, Apex Triggers, Apex Web Services, SOAP API, REST API, SOQL, SOSL, Lightning Components, Visual Force Pages/ Components and Controllers, S-Control, Work Flow and Approvals, Sharing Rules, Validation Rules, Assignment Rules, Process Builder, Dashboards and Reports, Field Service Lightning (FSL), AppExchange

Languages

Apex, Visualforce, JAVA, HTML, CSS, PL-SQL, C.

Tools

Apex Data loader, DocuSign, GitHub, Eclipse IDE Plug-in, Force.com Explorer.

Work Experience:

National Rural Utility Cooperative Finance Corporation (NRUCFC), VA Aug 2018 - Present

Salesforce Consultant

Responsibilities:

Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.

Developed an application implementing Sales Cloud to provide a centralized case management system and Service cloud console to determine the membership for associated programs.

Used the Force.com explorer to build and test SOQL and SOSL queries.

Upgraded some Apps from Salesforce Classic to Lightning experience to develop rich user interface and better interaction of pages

Capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.

Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Worked on system integration using Call Outs, Triggers and outbound messaging.

Created multiple Lightning Web Components, added CSS and Design Parameters that makes the Lightning component look and feel better. Leveraged APEX Controller to make a call for external requests to retrieve data from various API's and displayed them on to the component.

Developed Apex batch and Scheduled classes to process large volume of data on a periodic basis.

Designed various Visualforce pages for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.

Developed various Time-dependent workflow rules and added email alerts to notify the users based on specific conditions.

Integrated, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Maintained Code Coverage, Unit Testing for all the codes in the system following the Salesforce limits & responsible for smoke testing.

Built customized Mobile Apps, Reports and dashboards which supports in Field Service Lightning mobile app in both Salesforce classic and Lightning.

Deployed components from Development environment to Sandbox and from Sandbox to Production using SVN Ant Build.

Configuring the Objects with formula fields, validation rules, Security levels, Workflow rules and Approval Processes, users, profiles, permission sets, public groups, queues, custom settings for the application.

Worked on Salesforce Lightning Components for building customized components replacing the existing ones.

Hands on experience of Build & Deployment phase and usage of Continuous Integration (CI/CD) tools, build configuration, automation & smoke test processes, managing, configuring, and maintaining source control management systems.

Environment: Saleforce.com platform, Salesforce.com Data Loader, Force.com API, Workflow & Approvals, Reports, Custom Objects, Batch Apex Interface, Custom Tabs, Email Services, Security Controls, Apex Language, Triggers, SOQL, SOSL, Visual Force (Pages, Component & Controllers),Sales cloud, Lightning, JavaScript, HTML, Sandbox Data loading, Git, Ant, Windows XP.

Centre for Medicare & Medicaid Services (CMS), Woodlawn, MD Jan 2017 – July 2018

Salesforce Consultant

Responsibilities:

Meetings and discussions with professional staff; analysis of client’s computer software systems, network needs and problems including designing necessary modifications and training users.

Customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visual force, Force.com, and Web Services.

Implemented a complex Event based communication layer between Lightning Components, while using custom events.

Design software systems and networks also modified them when necessary. Providing trouble shooting and technical assistance.

Written Apex batch and Scheduled classes to process large volume of data on a periodic basis.

Worked on developing Lightning applications using Lightning web components with salesforce lightning design system.

Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.

Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers for better utilization of Sales force as a sales tool. Configured various Reports for different user profiles based on the organization’s need.

Developed custom Lighting buttons, pages and developed Lightning flows for navigation for one page to other.

Worked on Salesforce Lightning Process Builder to easily automate Business Processes. Developed re-usable UI Components with Lightning Component Framework.

Involved in creating new Lightning pages and build custom Salesforce 1 Lightning apps for different business groups in the organization using Lightning App Builder.

Re-factored Apex triggers to improve performance and Bulk Triggers using best practices by using collections like Lists, Sets and Maps.

Coding, this will include the fundamental implementation of code changes and development of the applications. Testing the code and modifying the necessary changes.

Used Flosum tool for migrating the code from sandbox to production environment.

Worked on minor enhancements to SFDC application required by business users from time to time.

Used SOAP API & REST API for integrating Salesforce.com with external system to perform data migration.

Developed business documents for Salesforce.com Custom objects.

Environment:Force.com IDE, Apex Classes, Apex Triggers, API, Visual Force pages, Validation Rules, Formula Fields, Data Loader, Reports and Dashboards, Workflow & Approvals, Web Services, Lightning Components, Service cloud, Lightning, Controllers, Wave Analytics, SOAP, REST, HTML, CSS, JavaScript, jQuery, Flosum tool, GitHub.

LBrandsColumbus,OH Sep 2016 – Dec 2016Salesforce Consultant

Responsibilities:

Interacted with Business users for analysis, requirements gathering and development.

Proficient in writing clean, solid, readable code.

Proven ability to deliver high-quality, reliable code implemented on schedule.

Time management, ability to multitask, and propensity to handle urgent interrupts with poise and professionalism.

Capable of writing and debugging efficient SOQL queries of standard and custom objects, and able to understand and develop for complex data models.

Strong verbal and written communication skills including the ability to share ideas both with the business and internal IT teams.

Created user Roles and Profiles, security controls, Territory implementation, shared settings.

Developed various Apex classes, Apex Triggers, and Controller classes for various needs in the application.

Developed various Custom Objects, Tabs, Master-Detail, Lookup relationships, Formula fields, validation rules.

Designed and deployed Validation rules, Approval Processes, Custom tabs, and Auto-Response for automating business logic.

Created various Roles, Profiles, and Page Layouts and Configured the permissions based on the hierarchy requirements of the organization.

Designed Visual Force pages to add more flexibility and a rich look.

Configured Sharing settings to specify the level of access the users must each other's data.

Created Workflow rules and defined email alerts, related tasks, and field updates.

Implemented Data Loader for loading the data.

Environment: Saleforce.com, Apex Classes, Controller Classes, Triggers, Visualforce, Reports, Salesforce.com Data Loader, Workflow & Approvals, Custom Objects, Custom Tabs, Page layouts, Email Services, SOQL, SOSL, Sandbox data loading, Force.com IDE.

Value Labs Hyderabad, India Jan 2014 – Jun 2016

Salesforce Administrator

Responsibilities:

Documented the Software Requirement Specification (SRS) and assisted in Technical Design Document.

Analyzed Business and Product owner requirements in order to identification and evaluation of business requirements pertaining to all functions of the CRM/CPQ(Configure, Price and Quote).

Assessment of business needs and identification and prioritization of requirements.

Worked on Customer Service & Support Processes, by defining Cases & Solutions Objects.

Played the role of Salesforce.com Administrator, Analyst, and Developer.

Involved in gathering and documenting requirements from users, designed UML and use-case diagrams.

Involved in creating, monitoring, and measuring campaigns with Salesforce CRM Marketing.

Led discussions with the team about feasibility and effective way of leveraging Saleforce.com CRM features to best serve the purpose of the requirement.

Developed Salesforce.com custom application using Apex, Visual force and AppExchange.

Configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.

Created page layouts, validation rules, email templates, workflows, approval processes and lead assignment rules as per the Business requirements.

Implemented and used Salesforce.com web services to transfer data.

Implemented data migration using Information on demand and data loading using Data loader, import wizard.

Performed user acceptance testing by conducting and leading Surveys.

Experience with Customer Support (Service Cloud).

Environment:Saleforce.com platform, MS Visio, MS project, Standard and Custom Objects, Validation rules, Workflow & Approvals, Record types, Reports, Apex Language, Apptus CPQ, Visual Force (Pages, Component & Controllers), Web Services.

Education : Masters

References: Available upon Request.

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