Administration

NURKHAN NEMATULLAEVA

CONTACT INFORMATION:

Mobile: +971-**-***-****

Email: *******************@*****.***

Visa Status: Visit Visa (Transferable)

PERSONAL DATA:

Nationality: Uzbekistan

DOB: 17 September, 1984

Marital Status: Single

PROFESSIONAL SUMMARY

Accomplished, results- driven, efficient and effective Operations Executive & Administration Assistant with over 10+ years of experience within the Middle East who uses a diverse skill set to bring people together. Possesses an effective, positive, and flexible style with the willingness to work beyond the call of duty. Recognized as a leader with an exceptional ability to manage multiple responsibilities simultaneously, proactively resolve issues and produce results by leveraging internal and external resources. Recognized for the ability to work autonomously as well as collaboratively in a dynamic and fast changing environment while maintaining the highest level of professionalism and ethics. With a strong history of driving dynamic operations, customer service, managing client relationships, and substantially increasing revenues, I stand to significantly contribute to your objectives in this position.

CORE COMPETENCIES

• Presentation Skills & Prospecting Skills;

• Client Relationships & Quality Focus;

• Strategic Thinking & Solution Selling Skills;

• Operations Management Mindset;

• Logistics, Purchasing and Supply Management;

• Administration Support & Coordination;

• B2B Product Management;

• Rental, Leasing & Limousine Services

• Motivation for Sales & Meeting Sales Goals;

• Customer Focus & Customer Service;

• Problem Solving & Results Driven;

• Time & Team Management;

• Tracking Budget Expenses & Negotiation;

• Team Management & Supervision.

PROFESSIONAL EXPERIENCE

[December, 2019 – June, 2020] – “IMPERIAL PREMIUM” RENT A CAR, Dubai - UAE. Position: Operations Executive

• Assisting in all daily operations while leading the operations team on a day- to- day basis to ensure that services are performed as contracted and at the intended profit margins;

• Holding responsibility for the overall direction, coordination, and evaluation of operations team within the company;

• Interacting with customer contacts daily to obtain feedback on services and special needs and selling extra services;

• Troubleshooting potential problems and concerns professionally and within the timely manner;

• Developing operational improvement plans and implementing process changes within policy and procedure guidelines;

• Ensuring compliance with company policies and procedures and all state and local government regulations;

• Monitoring rental and leasing administration;

• Preparing quotations/ rental agreements and other documentations;

• Following up lease schedule (commencement/expiry), lease renewals, billing schedule, collection, outstanding payments, expenses, reminders, etc.;

• Assisting in service maintenance schedule and costs, road- tax renewals, motor insurance, vehicles cleanliness, vehicle usage efficiency, vehicle collection and delivery, mileage, log sheet, petrol consumption, replacement car, if any, insurance claim, etc.;

• Performing other tasks as assigned by superior/management.

[May 2018 – November 2019] – LHN Shipping L.L.C. / “ESSENCE SHIPPING LLC.” LOGISTICS COMPANY, Dubai - UAE. Position: Administration Officer - cum- Operations Executive

• Promoted to the position of Operations Executive (January, 2019) for the outstanding customer service, professionalism and dedication to work;

• Assisted the Operations Manager with daily schedule and duties which included the managing of his calendar, commitments, and travel arrangements;

• Checked vessels certificate and related documents while calculated bunker consumption for each particular voyage by considering on weather factor;

• Made agencies appointment either loading or discharging ports;

• Checked Final Disbursements from the agent while monitoring vessels either in port or at sea on the daily basis;

• Contacted the brokers or owners or related parties under supervision of the Operations Manager;

• Held responsibility for Lay time Calculation within the timely manner;

• Took responsibility for the shipment from its origin country until the shipment was delivered to the final destination;

• Reviewed and approved and followed up the documents, processes and controls of freight payment and audit system and ensured all documents, processes and controls were updated;

• Supported the supply chain process through planning, on line allocation, pick release and invoicing to ensure customer’s requirements were met;

• Managed archiving of completed shipment files and maintained record keeping.

[September, 2017 – May, 2018] – “ZMT General Trading LLC”, Dubai - UAE. Position: Administration Assistant & HR Manager

• Provided general administrative support including but not limited to phones, distributing mail, and preparing expense reports;

• Created meeting agendas, notifications and reports; provided full admin support to the team and the department in general;

• Managed company business clients and follow ups;

• Coordinated and administered the Management’s calendar expenses;

• Maintained the security of confidential information;

• Maintained business/customer contact database, corporate files and business plans;

• Supports human resources processes by administering tests, scheduling appointments, conducting orientation, maintaining records and information.

• Substantiates applicants’ skills by administering and scoring tests.

• Schedules examinations by coordinating appointments.

• Welcomes new employees to the organization by conducting orientation.

• Maintains employee information by entering and updating employment and status- change data.

[January, 2014 – August, 2017] – “DELIGHT LTD.”, Tashkent - Uzbekistan. Position: Product Manager

• Worked with Sr. Product Manager and the wider team to understand commercial goals and the roadmap that delivered to the goals;

• Built collaborative relationships with internal and external clients to understand their problems and communicate the solutions;

• Appraised new product ideas and/or product or packaging changes while assessed market competition by comparing the company's product to competitors’ products;

• Obtained product market share by working with sales director to develop product sales strategies;

• Assessed product market data by calling on customers with field salespeople and evaluated sales call results;

• Provided information for management by preparing short- term and long- term product sales forecasts and special reports and analyses; answering questions and requests;

• Worked with the wider sales, marketing, and Client support teams to gather feedback and deliver communication of new product solutions/outcomes;

• Maintained a strong culture and practiced within the team;

• Ensured effective integration and co- ordination between the Product, Sales, Marketing, and Client operations team.

[December, 2010 – November, 2013] – “PRESTIGE LTD.”, Moscow – Russia. Position: Office Manager

• Assembled, prepared and analyzed documents and confidential information;

• Prepared reports, manuals, agendas and correspondence using spreadsheet, database and word processing software;

• Managed and maintained a high volume of administrative activities such as assisted with travel arrangements, prepared expense reports, maintained calendars and daily schedules and planned, coordinated meetings and conferences;

• Screened and followed up on incoming calls and correspondence and responded if appropriate;

• Made recommendations for improving efficiency and economy of existing operations;

• Led and/or assisted with special projects and assisted others with workload when/if was necessary.

[August, 2008 –October, 2010] – “KCA GLOBAL CO. LTD.”, Tashkent – Uzbekistan. Position: Assistant Manager

• Collection & Execution of intertitle documents for registration invitations of foreigners to Uzbekistan;

• Held responsibility for the translation of documents as and when was required;

• Scheduled meetings and appointments within the office while organized the office layout and ordered stationery and equipment;

• Maintained the office condition and arranged necessary repairs;

• Partnered with HR to update and maintained office policies and procedures when/if was necessary;

• Coordinated with IT department on all office equipment;

• Ensured that all the purchases were invoiced and paid on time;

• Managed contract and price negotiations with office vendors, service providers and office lease;

• Promoted services with activities such as group presentations and company- sponsored trips. EDUCATION

• [2004 – 2008] – TASHKENT UNIVERSITY OF INFORMATION TECHNOLOGY, Uzbekistan Tashkent; Qualification: Bachelor’s Degree in Information Technology. TRAININGS AND CERTIFICATIONS

• Admin & PA Certification, CPD- New Skills Academy US, Dubai – UAE;

• Fitness Instructor & Personal Trainer Certification, CPD- New Skills Academy US, Dubai – UAE;

• Nutrition & Hydration Certification, CPD- New Skills Academy US, Dubai – UAE;

• Save a Life CPR, AED & First Aid Certification Course, NHCPS- Las Vegas, Dubai – UAE;

• English Language Course – B1- 4 from “Eton” Institute, Dubai – UAE;

• “IELTS” Certificate from “British Council Development”, Tashkent – Uzbekistan;

• Language Link Certificate – B1- 1 Level, Tashkent – Uzbekistan;

• Certificate of Scholarship Career Specific from FTMS Global Singapore Academy, Tashkent LANGUAGES

• Uzbek – Native;

• Kazakh – Fluent;

• Russian – Fluent;

• English – Intermediate

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