F. MICHELE Williams - WOOD
480-***-**** Cell / firstname.lastname@example.org
Throughout my career I have excelled in setting record levels of sales, profits while increasing market share. I have consistently held high-profile leadership roles and therefore chosen to participate in some of the most challenging and difficult projects.
I attribute my successes to my extensive background in both Retail Banking, Bank Operations and B2B Sales.
Summary of Competencies:
Core Strengths Include
Strategic & Tactical Planning
New Business Development
Sales & Marketing Leadership
Team Building & Leadership
P & L / Financial Reporting
Client / Vendor Relations
Public Relations / Speaking
Deep subject matter expertise in retail bank deposit, credit card, and/or consumer lending processes and experiences to include a strong understanding of applicable regulation
Experience consulting/collaborating with product teams, experience/process owners, etc. to design future state contact center servicing and acquisition processes leveraging industry leading technologies
Ability to identify process risk and determine how mitigate through effective controls
Expertise in Center Management / Successful negotiation of National sub-prime auto deficiency contracts resulting in primary placements and secondary placement files
Experience working with multiple stakeholders and developing/executing towards strategic/tactical solutions
Demonstrated ability to effectively collaborate and communicate (written & verbal) with business partners and stakeholders, to include executive leadership
Proven strategic relationship management and cross-selling success in the payments processing industry with a deep consultative skill set and experience
Collaborate with others to develop value based solutions; develop strong, while ensuring lasting client relationships.
Experienced ability to drive sales results and deliver through direct and cross functional indirect report
Salesforce, Jack Henry, Glory, ICO, Sofi, Senergy, CPR, Debt Plus, Microsoft Office, Exel, Power Point, Adobe Acrobat 9 Pro, to include all applications within the Chase proprietary platforms.
PROFESSIONAL WORK HISTORY:
JP Morgan Chase & Co December 2018 – March 2020 Phoenix, AZ
Merchant Services Client CoE Relationship Manager II,
JPMorgan Chase Merchant services is the global payment processing business for JPMorgan Chase & Co., the worlds leading merchant acquirer with over $1 trillion in annual transaction volume in 2019. Is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.
Responsible for a select portfolio of large corporate clients, partner closely with the firm-wide bank coverage team which included; Wholesale Payments,Treasury Services, and Business Banking Group.
Accountable for maintaining strong relationships with key decision makers and influences within the firm-wide banking coverage team, through on-going collaboration and communication.
Meet Merchant Services profitability goals through strategic client management, re-contracting those existing businesses and identification, pursuit and acquisition of incremental businesses within the designated portfolio.
Provide strategic relationship management and cross-selling success in the payments processing industry with a deep consultative skill set and experience, while executing sales/support strategies in conjunction with other lines-of business (including but not limited) to the Commercial Bank Group, Wholesale Payments, Treasury Services, FX and Card Services to optimize product and service delivery.
Achieve firm-wide business objectives, including the annual revenue plan at target margins; by maintaining and growing existing relationships, identifying incremental business and maintain high levels of client satisfaction..
Prepare and deliver quarterly business reviews and analysis on strategic client relationship as well as provide compelling financial and market analysis to support proposals to expand business, as well as provide compelling financial and market analysis to support proposals to expand business.
Prior Positions with JP Morgan Chase
Regional VP Personal Bankng / Sales and Retail Market Training
AVP Project Management (Check Safekeeping Project, Personal Banking Project
Operations Project Manager I, II, III
Branch Operations Manager
KS Statebank AZ October 26, 2015- 2018 Phoenix, AZ
VP Business Development / Treasury Management
Responsible for planning and directing all aspects of the organization’s “Total Cash Management” products and services; to include the development of those policies, objectives, and initiatives. Responsible for developing new mid-market initiatives, assessing new markets, and analyzing business opportunities. Conducts financial feasibility studi es and develop proposals for new and existing Commercial Retail business opportunities. Accountable for negotiating contracts, initiating proposals, and closing the sale. Develop and execute strategic account plans for the client programs, to drive efforts and results in their key markets. Effectively monitor and analyze customer service performances, to ensure execution by Vendor; (Loomis, Garda) and our internal Treasury Operations Group has met the customers’ expectations.
Proactively network with Treasury Management Groups within Arizona, attend local community group meetings (e.g. Chamber of Commerce, AZ leaders Forum, Phoenix Rotary 100, etc.) in an effort to stay abreast of the most recent competitive activity in the region.
Loomis Armored US, Inc. January 2006 – October 22, 2015 Tempe, AZ
Southwest Area Market Development Mgr.
(Arizona, New Mexico, TX, NV)
Responsible for matching strategic and financial business objectives for the Southwest Region within specific marketing plans, strategies & programs relative to the following products and services: ATM, Armor Transportation, Cash Management Services, and Safepoint (Smart Safe). Accountable for overall ownership of marketing insights, analysis, marketplace customers, channel opportunities, strategic priorities and development and/or implementation of marketing programs within the southwest region.
Understand, document, communicate program objectives to internal operations and bring to bear needed resources to achieve goals. Develop and execute strategic account plans for the client programs; while working as a team with Branch Managers and Operations Managers, as to drive efforts and results in their key markets.
Responsible for Contract Management; initiate quotes (RFP, RFI) preparation of all contractual Service Agreements, Amendments for both Existing and New Business Prospects.
Proactively network with Treasury Management Groups within each financial organizations, attend local community group meetings (e.g. Chamber of Commerce, AZ leaders Forum, etc.) in an effort to stay abreast of the most recent competitive activity in the region.
Financial Industry – Banks, CU, Savings Loans, etc.
Treasury Management Groups within the Financial Industry, with a focus on Commercial Businesses.
National and Local Commercial Customers