Social Media Life Insurance

Resume Customer Service Representative

MD JUWEL RANA

Queens, NY

************@*****.***

Cell: 929-***-****

Education:

Masters of Business Administration (MBA) [USA Equivalent]

Entrance Based On: Bachelor's Degree

Passing Year : 2011

Result : CGPA-3.29 (Out of 4)

University : South East University (SEU), Dhaka, Bangladesh.

Bachelor of Business Administration (BBA) [USA Equivalent]

Entrance Based On: High School Diploma

Passing year : 2009

Result : CGPA-3.22 (Out of 4)

University : State University of Bangladesh (SUB), Dhaka

Working Experiences:

Company Name: Phantom of Broadway 41st Gift LLC)

Company Address: 41st Times Square, Manhattan, New York,USA

Designation: Customer service associate/ Sales associate

Work Duration: (June 2019- March 2020)

Responsibilities:

Ensuring that all customers receive excellent service through direct salesmanship, and prompt and courteous service.

Assisting customers with questions, needs and purchases.

Attending weekly sales meetings.

Cultivating successful relationships with retail customers.

Completing each transaction in a quick and efficient manner.

Leading all social media sales initiatives.

Cleaning shelves, counters, and tables.

Greeting each customer that comes into the store in a warm manner.

Identifying customer requirements.

Preparing merchandise for display.

Assisting customers with purchase decisions.

Assisting in physical inventory counts.

Implementing all visual merchandising standards.

Setting up merchandise on the sales floor.

Making sure that customers receive receipts on all purchases.

Helping customers try on or fit merchandise.

Watching out for loss prevention through leakage and theft.

Banking Experience:

Bank Name: Uttara Bank Ltd, Dhaka, Bangladesh

Designation: Internship Student/Officer

Bank Address: Head office-47, Shahid bir uttam ashfaqus samad sarak,(former 90, Motijheel, C/A)Dhaka-1000,Contact-880(02)9551162,Email ID: *********.******@********.***

Working Location: Shaymoly Square, Ring Rd,Dhaka-1207, Bangladesh

Working Duration: [Internship period 3 (Three)months 11/05/2008 to 02/04/2009] and then Extended period was 02/05/2009 to 11/04/2009 almost 1(one) year.

Banking Responsibilities:

Cash Handling, processing & servicing of a customer's banking transactions in a prompt, efficient and accurate manner.

Receiving the working cash for the day and counting it before the shift begins.

Accepting deposits of both checks and cash and validating deposit slips.

Processing cash withdrawals.

Verifying customers, admitting them to their safety deposit boxes and opening and closing vaults.

Receiving payments for bills, loans and mortgages.

To answer queries and to assist customers with account related issues.

To carry out specialized tasks like foreign currency exchange, issuing of traveler’s and cashier checks and money orders.

Balancing of the checks and cash at the end of every day.

Check book issuing.

Pay orders.

Audit Firm & Customer Service Experience:

Ahmed Mashuque & CO. (Chartered Accountant Firm)

Location : Head Office : NAVANA OBAID ETERNIA Plot No. 28 - 29,Kakrail,

Dhaka-1000, Bangladesh.

Job Category : Full Time( Time-8.30am to 4.30 pm)

Designation : Executive Officer (Audit & Assurance Services/Customer Services)

Period : 1 (One) Year

Core competencies/Responsibilities : Audit to Multinational Companies & customer services Preparation of Financial Statement (Cash Inflow & out flow), Pay Slip, With Holding Tax Return, BOI & NBR Related Work.

Sunflower Life Insurance Company:

Location: Head Office : 28 Dilkusha, 5th floor, Motijheel, Dhaka-1000, Bangladesh.

Job Category : Full Time( Time-10.15 am to 6.00 pm)

Designation : Executive Officer (Internal Audit & Accounts Division/Customer Services)

Period : Nearly 5 (Five) Year

Core competencies/Responsibilities : I was an Executive Officer [Customer Services](From November 2012- July 2017) for Internal audit division, Accounts division, and management information system(MIS) division. MIS responsibilities were preparation of salary statement for the Insurance developer, kept records in computer per service cell in- charge business, office wary monitoring per month, car allowance & developer meeting statement prepare for the service cell employee. Maintained register all the time. Provided all the information whatever management wants all the time.

Language Proficiency:

Bengali (Native)

English

Hindi

Computer Proficiency/Skills:

Have good command of MS Word, MS Excel & MS PowerPoint.

Expert in Internet browsing.

Area of interests:

Traveling

Participating in development and social activities.

1) Mailing Address: 42-42 Judge Street, Apt-5C, Elmhurst-11373 (City-Queens), New York, USA

2)Resident Address: 39-19, 57th Street, 2nd Floor, Woodside-11377 (City-Queens), New York, USA

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