Hospitality and tourism
Resume:
Jordana Soffin
Boca Raton, FL *****
*************@*****.***
A driven, charismatic, and dependable professional with 3 years of hospitality experience including customer service, organizational, and administrative skills. I am an energetic team player looking to expand my hospitality and child care expertises within the industry. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Flowhouse Lifeguard /Flowhouse Attendant
Waldorf Astoria, Boca Raton Resort - Boca Raton, FL November 2017 to Present
• Lead fulltime employee and delegating responsibilities when necessary
• Maintaining constant surveillance of patrons in the facility
• Providing emergency care and treatment to those in need
• Presenting professional appearance and attitude at all times
• Upholding a high standard of customer service
• Supervising the use of other equipment when allocated on duty
• Teaching children and adults the correct protocol on how to ride the Flowrider (specialized ride) Flowhouse Attendant
• Greeted resort guests and members with a warm and sincere welcome
• Opened procedures set up and maintained iPad, POS, and Kiosk
• Verified waivers for riders, charged guests or members through Micros POS for daily wristbands and cabanas
• Sold various retail products
• Answered phone calls to assist guests
Assistant Head of Waterfront
Circle F Dude Ranch Camp - Lake Wales, FL
June 2016 to August 2017
• Daily maintenance on all waterfront equipment
• Assigned daily positions for the lifeguard staff
• Administered swim tests
• Made sure the children were safe at all times for waterfront activities
• Drove the jet boat
Hospitality
Sunrise Park Elementary School - Boca Raton, FL
December 2013 to May 2017
After School Counselor
• Responsible for a group of 20 fifth graders and 10 kindergarteners
• Helped with homework
• Created lesson plans for daily activities
Admission Greeter
Sunrise Park Elementary School - Delray Beach, FL
September 2016 to December 2016
• Greeted customers
• Collected entry fees
• Assisted and educated guests around the bird sanctuary Sleep Away Summer Camp Counselor
Circle F Dude Ranch Camp - Lake Wales, FL
May 2015 to August 2016
• Responsible for a group of 10 girls ages 14-16 for the summer
• Made sure their hygiene needs were met
• Delegated responsibilities within the cabin
• Resolved conflict as they arose
Day Care Counselor
Sunrise Park Elementary School - Boca Raton, FL
June 2015 to August 2015
• Taught children motor skills, letters, and numbers
• Assisted children with daily activities
Associate
TJMaxx - Boca Raton, FL
June 2010 to August 2013
• Responsible for merchandising and organizing clothes
• Assisted patrons in order to meet their needs
• Followed sanitizing procedures to maintain the store cleanliness
• Provided elite customer service to increase customer experience
• Resolved customer concerns
Education
Associates Degree
Palm Beach State College - Boca Raton, FL
August 2020
High School Diploma
West Boca Raton Community High School
Skills
• Active Listening
• Adaptability (3 years)
• Conflict Resolution (3 years)
• Customer Service Skills (4 years)
• Highly Responsive (8 years)
• Interpersonal Skills (8 years)
• Leadership Skills (4 years)
• Organizational Skills (5 years)
• Team Building (6 years)
• Time Management
• Written and Verbal Communication Skills (6 years)
• Lifeguard (4 years)
• Customer Service
Certifications and Licenses
First Aid Certification
CPR Certification
Contact this candidate