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Hospitality and tourism

Boca Raton, FL
September 24, 2020

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Jordana Soffin

Boca Raton, FL *****


A driven, charismatic, and dependable professional with 3 years of hospitality experience including customer service, organizational, and administrative skills. I am an energetic team player looking to expand my hospitality and child care expertises within the industry. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Flowhouse Lifeguard /Flowhouse Attendant

Waldorf Astoria, Boca Raton Resort - Boca Raton, FL November 2017 to Present

• Lead fulltime employee and delegating responsibilities when necessary

• Maintaining constant surveillance of patrons in the facility

• Providing emergency care and treatment to those in need

• Presenting professional appearance and attitude at all times

• Upholding a high standard of customer service

• Supervising the use of other equipment when allocated on duty

• Teaching children and adults the correct protocol on how to ride the Flowrider (specialized ride) Flowhouse Attendant

• Greeted resort guests and members with a warm and sincere welcome

• Opened procedures set up and maintained iPad, POS, and Kiosk

• Verified waivers for riders, charged guests or members through Micros POS for daily wristbands and cabanas

• Sold various retail products

• Answered phone calls to assist guests

Assistant Head of Waterfront

Circle F Dude Ranch Camp - Lake Wales, FL

June 2016 to August 2017

• Daily maintenance on all waterfront equipment

• Assigned daily positions for the lifeguard staff

• Administered swim tests

• Made sure the children were safe at all times for waterfront activities

• Drove the jet boat


Sunrise Park Elementary School - Boca Raton, FL

December 2013 to May 2017

After School Counselor

• Responsible for a group of 20 fifth graders and 10 kindergarteners

• Helped with homework

• Created lesson plans for daily activities

Admission Greeter

Sunrise Park Elementary School - Delray Beach, FL

September 2016 to December 2016

• Greeted customers

• Collected entry fees

• Assisted and educated guests around the bird sanctuary Sleep Away Summer Camp Counselor

Circle F Dude Ranch Camp - Lake Wales, FL

May 2015 to August 2016

• Responsible for a group of 10 girls ages 14-16 for the summer

• Made sure their hygiene needs were met

• Delegated responsibilities within the cabin

• Resolved conflict as they arose

Day Care Counselor

Sunrise Park Elementary School - Boca Raton, FL

June 2015 to August 2015

• Taught children motor skills, letters, and numbers

• Assisted children with daily activities


TJMaxx - Boca Raton, FL

June 2010 to August 2013

• Responsible for merchandising and organizing clothes

• Assisted patrons in order to meet their needs

• Followed sanitizing procedures to maintain the store cleanliness

• Provided elite customer service to increase customer experience

• Resolved customer concerns


Associates Degree

Palm Beach State College - Boca Raton, FL

August 2020

High School Diploma

West Boca Raton Community High School


• Active Listening

• Adaptability (3 years)

• Conflict Resolution (3 years)

• Customer Service Skills (4 years)

• Highly Responsive (8 years)

• Interpersonal Skills (8 years)

• Leadership Skills (4 years)

• Organizational Skills (5 years)

• Team Building (6 years)

• Time Management

• Written and Verbal Communication Skills (6 years)

• Lifeguard (4 years)

• Customer Service

Certifications and Licenses

First Aid Certification

CPR Certification

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