Sales Customer Service

COLIN ROWE

** ***** ********,

Cambridge, ON, N*S 3X1

647-***-**** **********@*******.***

I am a highly motivated Top Performing Sales professional who is excited to learn and grow as part of your team. I have exceptional customer service with strong people skills, attention to detail, having achieved top performer in my previous position. I communicate well at all levels with a confident and professional approach. I work well with both minimal supervision and as a part of a team.

EXPERIENCE

Estimator & Installer • The Flawless Group • Mississauga, Canada 2020-Present

• Quote fence installation and material costs for homeowners, in person at client’s home

• Arrange delivery of material

• Build and install custom fences

• Maintain a good client relationship throughout the entire process Medical Device Consultant – Hear.com • Toronto, Canada 2019 - 2020

• Solutions to better hearing via an initial detailed telephone consultation

• Arranging appointments with partner clinics to conduct hearing tests and fittings

• Managing clients with Sales Force software

• Laid off due to COVID in March 2020

Senior Sales Consultant • Kensington Tours • Toronto, Canada 2016 - 2019

• Provided end-to-end full-service assistance and expertise to high-end clients with their travel plans

• Provided custom quotes for land bookings and travel insurance, while working with the Air Department for the provision of International and Domestic air segments

• Overseeing client invoicing, collecting payments and processing bookings

• Achieved Top Performer Award two years consecutively

• Strong proficiency of in-house CRM software

Adventure Sales Consultant • Intrepid Travel Group • Toronto, Canada 2014-2016

• Specialized in Adventure Group Travel

• Provided high level of customer service to existing and new clients via phone/email

• Managed client accounts on the in-house CRM system Reservations Consultant • Canadian Affair • London, England 2013-2014

• Responsible for the accurate booking of all travel and accommodation

• Dealing with enquiries both over the phone and face to face, listening to customers’ needs and acting upon them

• Ability to work within company policies and objectives

• Researching other rates and discounts within the travel industry to maintain competitive rates and deals

• Experienced in advising on currency; visa’s; passports

• Accurately recording information on company database and regular reporting back to management Trade Sales Consultant, USAirtours • London, England 2010-2013

• B2B Sales, outbound/inbound calls to develop new business and maintain existing accounts

• Ensure all bookings & reservations are processed accurately.

• Maintained a professional, high level of customer service

• Building strong relationships with clients

• Ability to achieve branch, team sales and profitability objectives

• Up-selling relevant add-ons, insurance, excursions, currency etc. Waiter/Ambassador, The Fairmont Chateau • Lake Louise, Canada 2008-2009

• Interacting with guests, placing food and drink orders, offering my knowledge of the local area creating perfect vacations for guests, whilst providing exceptional customer service Property Developer, Rowe Property Developers • London, England 2004-2008

• Managing new projects, incorporating new designs, and arranging contractors while keeping to tight budgets and maximizing profits

Cultural Representative / Waiter - Rose & Crown Pub / Restaurant, Epcot Centre • Walt Disney World Resort, Florida, USA

2002- 2003

• Interacting and engaging with the guests

• Providing guests with information of my home country, as well as creating unforgettable family memories EDUCATION

Brighton University

2000-2004

BA Honours in Tourism Management

Barnet College

1998-2000

Leisure and Tourism, GNVQ Advanced

St. Ignatius College

1991-1996

10 GCSE’s grade A-C

REFERENCES

Available upon request.

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