Executive Manager

Jayanth Kumar

RESUME

**/*, *** **** ***: 843*******

Chowdappa layout, *****.*******.**@*****.***

Bapujinagar, Bangalore-560026

Seeking for a position to utilize my skills and abilities in an organization that offers professional growth while being resourceful, innovative and flexible. Computer fundamentals, MS Word, MS Excel, Office, C language Experience :

Company Designation Duration

Jubilant Retail Customer Cumulative Exec. Feb’14 – Aug’14 Bundl Technologies Pvt

Ltd

Operation Executive Oct ’15 – Jan ‘16

Bundl Technologies Pvt

Ltd

Asst. Field Manager Jan’16 – Jul’17

63 Ideas Infolabs Pvt Ltd Executive – Supply Chain Jul’17 – Mar’18 ACT limited Executive – customer

service

Mar’ 18 – Jul’ 18

INZ Axis tech services

Pvt Ltd.

Customer Relationship

Executive

Sep'18 - Dec'18

1.Customer Cumulative Executive –

Handling POS, Briefing the customer about the Product and Offers, Suggesting the new Product while making them satisfied about there Experience. OBJECTIVE:

CLASS/COURSE Name of the institution Year of study SSLC Govt High School 2009-2010(87.04%)

PUC(PCMC) RNS Vidyaniketan

Composite PU College

2010- 2012(87.83%)

BE Global Academy of

Technology

2012-2020

EDUCATIONAL

QUALIFICATION :

COMPUTER/TECHNICAL SKILLS :

Roles on Prior Experience :

2. Operation Executive –

Confirming the Order Placed by the customer with the restaurant followed by time to time status of the order until it Successfully reaches the customer while Handling Delivery Executives and coordinating with Field Manager. While being online with 4-5 customers at a time.

3. Asst. Field Manager -

Training up the new Employees for the Successful Delivery of the Order with help of Application.

Assigning the Orders to Delivery Executives.

Co-ordinating with Operations team for on time Dispatch and Delivery. 4. Executive - Supply Chain :

While Holding the business metrics of respective branch. We make sure that there is no SOP violation and operations are streamlined while working towards continuously improving the branch performance and OPS efficiency. Monitoring the overall Operations as followed and ensure Efficient workflow in the Branch.

Primary Operations: General Operations:

Receiving Labour Briefing

Lotting Labour Attendance Check

Queuing Asset Ledger Check

Batching Daily Checklist check

Slot verification Labour training for new labours

Dispatch Labour Registration

Returns and Cash Collections Petty cash handling

Non-Perishable regarding Driver registration and training Inventory Handling

Fulfilment:

Escalating the shortcoming to the Management and working with supporting teams. Ensuring that the billed quantities are fulfilled without any shortages and missing. Efficiency:

Proper handling of Assets and refurbishment.

Reducing labour cost by automating the operations and reducing workload. Reducing the repair cost of machines.

As a Supply chain Executive not only Handling Logistics and operations and also recommending the top level management to improve productivity, quality and efficiency of operations.

5. Executive – Customer Service :

Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

Follow up to ensure that appropriate actions were taken on customers' requests. Refer unresolved customer grievances or special requests to designated departments for further investigation.

6. Customer Relationship Executive :

The Client Relationship Executive will be responsible (with the other members of the Client Support Team) for day to day client care, support & service maintenance, as opposed to complaint handling or more complex issues of INZ clients and for assisting the Client Support Manager in developing and maintaining efficient systems to deal with client queries and support; for referring issues and potential sales opportunities to Sales and Account Managers where relevant and for following through on issue resolution in the client team and more generally.

Date of Birth : 22-4-1995

Father’s Name : Govinda Raju

Sex : Male

Martial Status : Unmarried

Nationality : Indian

Language Known : English, Kannada, Hindi – READ,WRITE and SPEAK Telugu and Tamil - SPEAK

Hobbies : Drawing, Travelling and Swimming

I here by declare that, the information furnished above is true to the best of my knowledge.

(Jayanth kumar)

PERSONAL DETAILS :

Declaration:

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