Social Media Customer Service

C H R I S T E N M I T C H E L L

****************@*******.************.*** (804) 386 - 4819 Los Angeles, CA

P R O F I L E

●Highly motivated team member that takes charge and resolves problems effectively and efficiently

●Work well with others -- management, business partners, co-workers and the public at large

●Ability to research and expedite business requirements with innovative ideas

●Proficient in Database Applications as well as JAVA, HTML, and C+

E D U C A T I O N

Purdue Global University

Bachelor of Science (B.S) degree in Information Technology

P R O F E S S I O N A L E X P E R I E N C E S

KBKG Inc. Administrative Assistant January 2019 – October 2019

●Responsible for applying the ‘Quality Assurance Phase’ to each project to ensure that protocol and client request for each type of project have been properly applied

●Returning blueprints and documents to clients

●Providing excellent customer service when assembling and sending final reports to clients

●Data entry assignments - Converting a PDF to Excel, updating contacts, formatting documents, etc.

●Recruiting potential members to the Administrative team.

Hospital Couriers Corporations Office Manager January 2018 – January 2019

•Managed logistics of 15 team drivers to complete daily routes in the allotted time

•Managed subordinates scheduling, tasks, and log sheets

•Provided excellent customer service to inbound calls from hospitals

•Collected up to 25 orders from contracted hospitals per day and designating deliverables to team members

•Handled any emergency, medical or routine pick-ups of specimen and equipment

•Properly handled diagnostic specimens and transporting to clients from one location to another per our client’s request using totes and coolers.

•Entered data accurately regarding customer information into the database

Monument Sales Associate March 2016 – July 2018

●Provided excellent customer service to customers

●Stocked product accordingly in stock room

●Assisted customers with knowledgeable service regarding apparel items

●Operated register to assist customers with purchasing their items

●Maintained a clean workspace and friendly environment

●Managed social media accounts with pictures, promotional posts and exclusive deals while interacting with customers

McKesson Pharmaceuticals Material Handler June 2014 – January 2018

●Communicated with the support team and implemented the organizations operational guidelines standards and policies

●Displayed superior customer service to assist customers when locating auto packages

●Documented and prepared reports

●Quickly and effectively solved customer challenges

●Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service

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