Skin Care Consultant

Lolly Thompson

**** **** ******* **

Austin, Texas 78759

Cell 512-***-****

*********@*****.***

QUALIFICATIONS

Proven record of excellent organizational and communication skills. Work well with clients, coworkers, and management to create a positive work environment and to exceed established goals/objectives. Extensive background in office administration, including bookkeeping, client records, all aspects of customer satisfaction, as well as human resource functions, including hiring, staffing, scheduling, and employee development. Experienced with commonly used front office applications, such as Microsoft Office and web-based tools. Experienced in retail management, including evaluating, buying, maintaining, and merchandising of inventory.

EDUCATION

1991-1992 Baldwin Beauty College - Austin, Texas

EMPLOYMENT

2017-Current: Women’s Sales Executive, ByGeorge - Austin, Texas

Responsibilities include management of all aspects of retail, such as merchandising,

attainment of sales goals and objectives, customer relationship management, store opening and closing. Consistently exceeded monthly sales goals of $80,000 to $100,000.

2010-2017: Nordstrom-Austin, Texas

2015-2017 Personal Shopper, Stylist for Nordstrom’s top-tier clients

2014-2015 Business Manager – Amore Pacific (Ambassador Line)

2010-2014 Business Manager, Kiehl’s Cosmetics Line

Responsibilities include management, sales and marketing of assigned product lines

Creating, managing, scheduling and execution of vendor marketing events and promotions

Creation of promotional displays and pricing strategies to achieve sales objectives

Consistently exceeded sales quotas in a highly competitive environment

Achieved Nordstrom’s All-Star “circle of excellence” award 2 consecutive years (Top10% of sales achievers for all Nordstrom employees nationwide)

2008-2010: Retail Manager, Viva Day Spa - Austin, Texas

Responsibilities included management of all aspects of business, including sales of products and services. Consistently exceeded established sales and productivity goals. Oversaw operations for both spa locations, including store opening and closing, client appointment scheduling, ensuring customer satisfaction, as well as maintaining store front merchandising and appearance.

1999-2008: Patient Coordinator/Esthetician, Zimmet Vein and Dermatology - Austin, Texas

Responsibilities included scheduling appointments, inventory management, assisting a certified philologist during surgical procedures. Became trained and certified in SkinCeuticals and Obagi skin care products, microdermabrasion and salicylic acid peels. Responsible for daily opening and closing procedures, monthly and weekly reports pertaining to product and skincare 'tools' needed for procedures. Maintained confidential patient records and retention data.

1995-1999: Esthetician/Hair Specialist, Bradz Aveda Concept Salon - Austin, Texas

Maintained clientele retention of over 95% by providing excellence in a full range of hair and skincare services and client scheduling. Management of product inventory, trained and certified in full product line of Aveda products.

1992-1995: Manager/Hair Specialist, Holly’s Salon-Austin, Texas

Responsibilities included managing staff scheduling, daily opening and closing with sales reports, trained and hired staff, ordered and received all inventory while building salon clientele/customer base.

References available upon request.

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