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Desktop Support Cisco

Queens, NY
September 24, 2020

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**-** ******* *** *******, NY *****

646-***-**** cell


Proactive, Highly Skilled, Hands-on IT professional with proven track record of effective communication and leadership with experience in Enterprise Networks, Internet, New Media, Legal, PR, Financial and Education environments seeks challenging position with a dynamic organization.


Windows 10, Windows 8, Windows 7, Windows XP, MAC OS X, DOS, Powershell, Active Directory, Terminal Services, AVG, Symantec, McAfee Anti-Virus, Citrix, Cisco WebEx, LogMeIn, GoTo Meeting, Team Viewer, Symantec GHOST, SCCM, Norton System Works, Partition Magic, ERD Commander WINternals, Bomgar, Beyond Trust


Cloud Based Email and Data Servers, Office 365, Google Docs, Egnyte, Box, Dropbox, Google Drive, LAN, WAN, TCP/IP, VPN, WiFi, Fortinet Firewalls, MS Exchange, MS Outlook, Gmail, RSA Token, Symantec Backup Exec, Intel LANDesk, Netcool, Telnet, Remoteware, FTP, SFTP, PC Anywhere, VMWare, Cisco AnyConnect


Netgear NAS, Synology NAS, Cisco Routers and Switches, Netgear Prosafe Switches, HP ProLiant Servers, Lenovo Laptops, Dell Desktops and Laptops. HP Compaq Desktops and Laptops, HP Printers and multifunctional devices. All PC Desktops, Laptops, Ricoh Copiers & Printers, LaserJet & Deskjet Printers, Polycom and Avaya VOIP Phones


Jira, Zendesk, Remedy, Altiris, PVCS Tracker


Zoom, Skype, Google Hangouts, Crestron, Cisco WebEx, Microsoft Teams, VOIP Phone Systems, Blue Jeans, ReadyTalk, RingCentral, Jabber, Slack


iPhone, iPad, Android, Microsoft Surface Pro, Blackberry, RSA, MobileIron, BYOD Mobile Device (Bring your own Device) Setup and Security, Duo Mobile


Nov 2017- Current IT CONSULTANT

NEW YORK UNIVERSITY – Desktop Support Technician – Nov 2019 – July 2020

Providing remote technical support during COVID-19 pandemic.

Managed user and device accounts and permissions in Active Directory.

Replacing old Windows 7 computers & MAC Computers with new Dell PCs running Windows 10, MacBooks or iMacs running MAC OS 10.15 Catalina.

Configuration of Dell and MAC computers including installing standard and custom applications.

Assigning tickets submitted by users to appropriate technical resources to resolve.

Communicating and scheduling appointments with users to setup new machines, remove old hardware and address any questions or issues they have.

Updating KACE inventory system to add new machines and remove old ones.

JMD PARTNERS INC. - Technology Consultant – Jan 2018-June 2018, Jan 2019 - Oct 2019

Upgrading PCs and setting up new PCs with Windows 10 and Office 365.

Researching and addressing any post migration issues, like hardware and software compatibility.

In person support for users with Word, Excel and PowerPoint, and other technical issues.

Exchange email system support and maintenance.

Integrating HR centric systems (Greenhouse and LinkedIn) into their internal system used for tracking candidates.

ANALYTIC PARTNERS – Senior Systems Analyst – June 2018- Oct 2018

Provided Senior System Administrator Support for users in the US and International Offices.

Created and managed user accounts and permissions in Active Directory and Cloud systems.

Network monitoring and Server Maintenance. Including deployment of Symantec Endpoint Anti-Virus and running Windows updates on servers and PCs using SCCM.

Configuration and support of all hardware including Dell Workstations, Lenovo and MacBook laptops, and company issued iPhones, RSA Secure ID and Cisco VPN for remote access.

LIFE WITH TIGERS & INK AND SWORD – Event Support – Fall 2017 & 2018

Tech Support for Trade Show Events at The Maker Faire and NY Comic Con.

Setup and supported iPads, Mobile devices and WiFi for vendors working at these conferences.

Configured and troubleshooting of AV Displays and Point of Sale devices used by the vendors

Helped users resolve problems accessing Wireless Network and with problem using Square mobile card reader for purchases.

BLACK HENNA PRODUCTIONS – Performance and Event Support – Fall 2017

Provided support at live performance events including AV Presentation Support and Wireless Access for staff, performers and event attendees.

Troubleshooting and support of Point of Sale Devices and WiFi Connectivity

Support of laptops, tables and mobile devices being used by staff and event performers.

May 2010 – Oct 2017 PROSEK PARTNERS

Information Technology Manager

Administration of all technology for the entire organization, with offices based in New York, Los Angeles, Connecticut, and London.

Planned and executed move of all IT Infrastructure over to new facility in April 2014.

Successful data migration to Egnyte Cloud Data Platform.

Implemented companywide roll outs of Windows 7, Windows 10 and Office 365 platforms.

Full VOIP Phone system upgrade and migration successfully completed in May 2016.

Upgraded Ethernet, WiFi Networks and Firewalls in multiple offices.

Created reliable remote access and support environment to allow employees to work in numerous cities throughout the US and London with all support personnel based in NYC.

Streamlined support processes, improving end user experience, and increasing productivity.

Forged and maintained strong business partnerships with technology vendors and consultants.

Jan 2008 – Dec 2009 HEWLETT PACKARD

Field Service Technician

Successfully installed and racked new Servers and performed hardware and software break fix and maintenance on Production Servers in Large Enterprise Networks, Fortune 500 companies, The International Securities Exchange, & The IRS to small business environments.

Installation and hardware break fixes of all products including Desktops, Laptops, Printers and Point of Sale Machines at customer sites.

Primary Onsite Technician for IRS & Federal Reserve Bank accounts performing repairs and installations at their offices in New York City.

Received calls from support center, diagnosed technical issues and ordered the necessary parts

for repair. Coordinated with clients to schedule service visits and followed up to ensure client

satisfaction, once repairs were completed.


College of Arts & Sciences. Bachelor of Arts in English with Communications Minor

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