Office Assistant Customer Service

MBACHU THELMA NNEKA

BIOCHEMISTRY ADMINISTRATION INFORMATION TECHNOLOGY

ACCOMPLISHMENTS

Office Assistant

Nigerian Maritime Administration & Safety Agency.

1. Provided general administrative support to various staff member as needed. Provided backup for receptionist at assigned office and mail couriers.

2. Maintained the section equipment through completing a preventive maintenance troubleshooting failure, called for repairs and monitored equipment operations.

3. Prepared source data for computer entry by compiling and sorting information and established entry priorities. 4. Performed data entry and the maintenance of various records and files. Provided customer assistance via email, telephone, and in-person.

Lagos State, Nigeria. +234 81 6661 3192 Thelma Mbachu ************@*****.*** ICT Personnel

APT Securities and Funds Limited.

1. Completed corporate and departmental projects as assigned by the network manager.

2. Provided on-site tech support to include installation, maintenance, and repair of desktops, laptops, and

peripheral.

3. Diagnosed and repaired PCs and all other network- related equipment within cost-effective standards. Nov 2018 - Sept 2019.

• Proficient in Microsoft Application, Excel, and power point

• Ability to work both independently and as a team member. Immense ability to organize and prioritize competing priorities to meet deadlines.

• Extreme ability to cover a wide range of issues and managing multiple clients simultaneously.

• Remarkable ability to work to my own initiative but within department methodologies.

• Admirable experience in a customer service centre including responding to face-to -face customer requests. PROFESSIONAL SKILLS

MTN

Jan 2015 - Apr 2016.

PROFESSIONAL TRAITS

ACADEMIC

QUALIFICA TIONS

HND - Biochemistry

Yaba College of Technology, Lagos.

2018.

CAREER OBJECTIVE

To obtain a position where my skills can be fully

utilized. To work with the existing staff of an

organization by contributing the best of my

quota towards achieving the set corporate goals

and objectives.

PROFICIENCY

Active Listening

Communication

Customer Service

MS-Office

Interpersonal

Leadership

Management

Problem Solving

Time Management

Transferable skills

CORE COMPETENCIES

Biochemistry

85%

Administrative

70%

Data Analysis

50%

• Profound knowledge of corresponding with clients via phone and email.

• Thorough knowledge of customer needs and

expectations and using appropriate strategies to respond to customer requests.

• Outstanding ability to problem solve and analyze data with demonstration of attention to detail.

• Good understanding of all aspects of Treating

Customers Fairly and other relevant legislation.

• Remarkable ability to remain objective and positive when dealing with challenging telephone calls and

sensitive situations.

• Uncommon ability to handle problems in a confident and professional manner.

OND - Science Laboratory Technology

Yaba College of Technology, Lagos.

2014.

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