Maureen Motyer

adgdtd@r.postjobfree.com or 805-***-****

Skills & Qualifications:

Administrative Professional

Records and Account Management

Health Care Background

Excellent Communication Skills

Customer Service & Data Entry

Office Management

Professional Experience:

OneDigital – hired for a temporary assignment

Client Advocate: 08/2018 to 11/2018

Supported Client with enrollment and claim issues

Anthem Blue Cross/Blue Cross of California

Sales Support Specialist Lead: 2010 to 2017

Account Management Greater LA/SBA: My long-term experiences in the office gave me the unique ability to provide a wealth of knowledge and leadership to the Greater LA and Santa Barbara teams including back-up and support

Timely Renewal Package releases to both brokers (90 days in advance to brokers and 60 days in advance to clients)

Accurate Renewal submissions to internal partners (medical, dental, vision and life products)

Ability to maintain a high level of responsiveness while managing a large clientele book-of-business to support and maintain including responding to inquiries from various internal departments as well as brokers and clients

Research, problem solving and resolution on more complicated clients including reviewing Benefit Coding system for accuracy, worked with internal partners to resolve any discrepancies on custom plans

Researching Provider Database to determine network standing when requested by Account Management Executive or Senior Management in LA. Contacted Provider Contracting when necessary to confirm status or request Provider issue resolution. Contacted individual providers or medical groups as needed to confirm hospital or urgent care affiliations

Enrollment supply requests, ordering, shipping and receiving and tracking as needed

Supported other offices (north and south) when necessary due to vacation or sick leaves

SBA Facility Operations: including equipment, inventory, IT and vendor contacts:

I packed and managed the removal of all onsite files to Iron Mountain which took some doing during an office move. From that point forward, everything was electronic or saved on shared servers. Was the primary contact to work with our Network Operation Center whenever the server would go down which included some long evenings and weekends as necessary. Primary contact for all vendors supporting our site (both new and old) on a monthly, quarterly or annual basis.

Anthem Blue Cross/Blue Cross of California

Manager, Sales Administration: 2006 to 2010

Managing Support Staff in the Santa Barbara Sales Office

Hands-on approach with the ability to stay involved in all aspects and back-up to Support Staff

Assisted with annual budgeting and monthly accounts payable submissions

Consistent high marks on annual performance evaluations

Records management

SBA Facility Operations: including equipment, inventory, IT and vendor contacts

Complete Experience throughout career with Anthem Blue Cross/Blue Cross of California 1989 to 2017:

Anthem Blue Cross/Blue Cross of California

Sales Support Specialist Lead: 2010 to 2017

Manager, Sales Administration: 2006 to 2010

Supervisor, Sales Support: 2005 to 2006

Lead Client Services Associate: 2002 to 2005

Senior Client Services Associate: 2001 to 2002

Client Services Associate III: 2000 to 2001

Senior Administrative Assistant: 1999 to 2000

Sales Support Coordinator: 1994 to 1999

Office Coordinator: 1989 to 1994

Platforms:

MS Office Suite

Adobe Pro

SalesForce Database Management

iAvenue Database Management

WGS Internal Mainframe

PeopleSoft

Certifications:

Financial Accounting Basics

Completed Indeed Microsoft Word Intermediate Assessment, most recently Microsoft Word and Microsoft Access Assessments for AppleOne

References:

Winnie Clark, Anthem Blue Cross – Account Management Executive (Renewals): 805-***-****

Alejandra Lam, Anthem Blue Cross – Account Management (New Sales): 805-***-****

Suzanne Evanski – Senior Account Representative (Service & Enrollment Meetings): 805-***-****

Maureen O’Shea – long- time friend; works at the Academy of Sciences in San Francisco: 415-***-****

Yvonne Rosas – long-time friend; works at San Francisco General Hospital: 415-***-****

Edward Eybsen – long-time broker contact, President of Collaborative Insurance Solutions: 805-***-****

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