Executive Assistant Manager

*

E-mail: **************@*****.***

Phone: 410-***-****

*** **** ******** **. ********, MD 21122

*Will gladly provide references upon request.

Amelia Renee Jacobs

Summary Dependable, Motivated, and Trustworthy professional. Seeking an opportunity to further enhance skills in the Cyber Security, Forensic Science and Information Technology Contracting career field while continuing to build on my existing knowledge base and pursue Program Management Professional (PMP) certification. Dedicated and quick learner that works well individually, in a team setting, or as a lead. Education 2014 - 2019 University of Baltimore, Bachelor of Science Degree – Forensic Science Police Science

Baltimore, MD

2014 - 2016 University of Baltimore, Certificate - Crime Scene Investigation Baltimore, MD 2011 - 2014 Anne Arundel Community College, Associates Degree – Transfer Studies, Pre-Pharmaceutical focus, and Math concentration Arnold, MD

2007 - 2011 Chesapeake High-School, High School Diploma Pasadena, MD Certificates 2019 - Present - Maryland Public Notary of Anne Arundel County

- Learning Linux Command Line

- Cert Prep: PMI Agile Certified Practitioner (PMI-ACP)

- CAPM Certification and Eligibility: (Certified Associate Project Management)

- Excel 2019: Pivot Tables

- Managing Multiple Worksheets and Workbooks with Excel 2007

- Office 365: Administration (2017)

Annapolis, MD

2018 - Present

- I-9 Employee Verification Certified: Employer Security Certificate

- Office 365: Troubleshoot Availability and Usage

- CompTIA A+ Cert Prep (220-901 and 220-902): The Basics

- Excel 2013 Managing Multiple Worksheets and Workbooks o Charts in Depth, Essential Training formatting Techniques

- Excel 2010 Certificate; Managing Multiple Worksheets and Workbooks

- Windows 10: Troubleshooting for IT Support

- IT Service Desk: Management Fundamentals and Customer Service Fundamentals

Odenton, MD

Academic 2019 - Present

2019 - Present

2014 - 2018

Member of the PMI Chapter

University of Baltimore; Member of the National Society of Leadership and Success, (Sigma Alpha Pi)

- Selected member, nationally recognized achievement of honorable distinction earned through academic accomplishment and leadership potential.

University of Baltimore; Forensic Science Society

- Treasurer and Member of the Forensic Science Society Baltimore, MD

Baltimore, MD

Baltimore, MD

Baltimore, MD

2015 - 2016 Partnered with Senator Bryan Simonaire to create Senate Bill

- Testified before Senate floor and Bill 120 was successfully passed on April 26, 2016.

Annapolis, MD

2014 - 2019 University of Baltimore

- Nu Omnicron; Honors Society (GPA above 3.5)

Baltimore, MD

2011 - 2014 Anne Arundel Community College

- Member of Student Government Association (SGA)

- Member of the Chemistry Club

- Students Against Destructive Decisions (SADD) AACC Arnold, MD

2

Work

Experience

and Skills

2011 - Present

2017 – 2019

JL Jacobs Enterprises, Tenant Landlord Agent, Property Manager, and Representative Agent who coordinated repairs and appraisals. Filed paperwork through MD district court. Maintained billing for tenants. Soft Skills:

On the clock at any given time, ready to tend to tenant issue. Very professional and enjoys working with others. Intuitive listener who works at understanding issues raised and then reassesses the plan of attack to solve problem areas as required. Understands the power of delegating and overseeing the process

RBR-Technologies, Inc.; Executive Assistant, Office Manager, Facility Lead, Human Resources, Event Coordinator, Logistician, Business Development Lead, Benefits Director, Executive Assistant Accountant Core Responsibilities:

Create, Implement, and execute process’ for business development. Manage, coordinate, and strategically plan multiple functions for 80+ employees and 2 owners of the company while also leading the Human Resources department.

Roles performed:

- Assistant Security Officer

- Manager and lead for all company benefit initiatives (e.g., new hires and open enrollment for current employees)

- 401K Account Advisor with John Hancock

- Plans Administrator

o Edit, update, and approve the yearly benefit plan rates o Revise all employee benefit plans as required

o Manage Life Insurance policies, FSA contributions, 401K plans, and Medical/Dental/Vison electives.

o Actively update the employee’s portal with the newest information they provide or need to have updated

o Security administrator, define and issue key fobs for Identity Access Management (IAM), ensure compliance satisfactory for IT audits.

- Recruiter

o Advertise efforts to attain talent from high profile companies such as Google and Jazz HR

o Assisted in the creation of the RBR-Technologies website, maintained and updated company information

o Participated in recruiting fairs

o Member of the military recruiting fair efforts known as TAP/SFL Employer Engagements for the retiring and parting military individuals.

o Used LinkedIn for networking to potential candidates o Developed an in-person “On-boarding” package that is now used for every new employee and then transitioned it into a virtual onboarding package.

- Human Resources Coordinator

o Document employees’ needs/comments/questions and concerns and handle each at a high level of importance to ensure they get resolved s as quickly and accurately as possible

o Provide updates throughout all courses of actions

- Timecard Manager

Glen Burnie,

MD

Odenton,

MD

3

o Approve authorizations for over 11 different contracts and 80+ employees.

- Lead Event Coordinator

o Point of Contact for all first line questions

o Coordinated events valued between $30K and $50K

o Budget the use of funding for each event, follow-up with all invites and record all correspondence to account for attendance o Plan and coordinate with the vendor and provide catering, and beverages throughout the entire process

- Design and Order Manager/Coordinator

- Logistics Coordinator

o Tracked and monitored over $500,000 dollars of IT equipment. o Managed the recent installation of a $250,000 newly renovated Server room with IT equipment. Assisted during the install process of our network and the video recording system by assigning key fobs to each employee and tracked all data through the online portal showing all interaction throughout headquarters and granting access to the facility. Also was responsible for troubleshooting the network

o Taught PC basics and the Microsoft Operating System for end users resulting in their ability to successfully resolve any connectivity related issues

Other duties performed:

- Approve Payroll and Expenses (e.g., monitored and added reimbursements to payroll),

- Perform roles in Accounting, Budgeting, and Contracts (i.e. approved a total of 11 contracts in the amount of approximately $100 M) and billed the government on contracts where associated contract work was performed.

- Book travel in accordance with appropriate GSA rates, made arrangements for flight/lodging/car expenses, and managed and coordinated all travel related records and actions. Soft skills:

- Passionate and dedicated to every task

- Responsible and accountable for every action as well

- Effective time management skills

Technical Skills

- Well accustomed to using Adobe Acrobat, VPN, and Microsoft Office Suite (Possess Microsoft Teams and SharePoint knowledge)

- Successfully completed Code Academy Courses for Web development, Programming, and Data Science

- Continuous dedication to learning IT using the Lynda web development courses on Redhat, Ubuntu Server, Linus Shell Scripting, Office Manager-Administrative, and successfully completed ITIL training courses such as Applying ITIL Foundation Concepts, DevOps for ITIL Practitioners, and Problem Management Techniques.

- Technical Writer have created many forms, policies and procedures that are used throughout the company and have been inserted into the company website as well as the employee handbook. Some examples are, Supervisor manual, Travel Policies, On-boarding into RBR and contract procedures, travel policy, Credit Card Policy, Education Policy, Pre-Purchase leave form, Leave Donation form, 2018 4

2016 - 2017

2016 - 2017

Employee Handbook, Benefits Enrollment form, Cell-phone expense form, IT expense form, Travel form (billable and non-billable forms), De-boarding Procedure, and many more.

Chick-Fil-A, Drive-Thru Associate and Catering Operations Assistant Soft Skills: Outstanding Leadership and people skills, Assertive, Team Player, Effective Communicator, Respectful, Attentive Listener, Pleasant Demeanor, Loyal and Demonstrates the ability to achieve desired results. Internship for AA County Police Department, Evidence Collection Unit. Handled and Identified wet/dry evidence, photographed crime scenes, collected fingerprint impressions, constructed a Firearms Display in PG County, writing reports for homicides, suicides, burglaries, robberies, and assault victims, Swabbed down stolen vehicles for DNA, Demonstrated the ability to properly handle and correctly use FTK and then afterwards analyze the data, Ability to handle crime scenes with proper gear/manner, Knowledge of appropriate alphabetic and numeric coding, Safely unarm and collect firearms evidence, Conduct proper handling, preservation of physical evidence and correct records of evidence.

- Pick-up of Violence Against Women Act Kits (rape kits/FTK), display adequate use and importance of the chain of custody, learned contamination and precautionary guidelines for evidence handling. Certified to handle crime scene evidence. Arundel

Mills, MD

Millersville,

MD

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