Service Representative Manager
Resume:
Leslie Brown Rider
*** ***** ******, ******, ** *0535
337-***-****; ****************@*****.***
PROFFESSIONAL SUMMARY
Accomplished Human Resource Generalist with a successful track record overseeing personal files hospital, clinic, and the physician office functions. Coordinating with Leadership team to drive success of the organization.
WORK HISTORY
Acadian Medical Center – Eunice, LA
HR Generalist, July 2005 – August 2018
HR Director, August 2018- Present
Credentialing
Comprehensive knowledge of the healthcare industry and regulations and standards as they relate to CMS and JC requirements
Strong computer skills including Word, Excel, Publisher, PowerPoint and Outlook
Overseeing all federal, state and local employment laws and regulations
Assisting with the planning and formulating general personnel policies, including work force planning
Staff assistance to managers, directors and staff development, communications and enforcing hospital’s personnel policies
Maintaining personnel records and evaluations
Administering employee benefits services and all other employee programs including recreation, pension and hospitalization plans, vacations and FMLA Leaves
Liaison between personnel and management
Administering various HR recruiting, placement, retention and salary adjustments for all employees
Implementing appropriate disciplinary and grievance procedures
Completing new hire process by verifying background, licenses, and scheduling drug screen and physical
Entering new hires, salary changes, evaluations, certifications, status changes and general personnel information into payroll system
Coordinating and implementing all hospital events
Managing all workers comp claims
Ensuring employee satisfaction
Guaranty Bank & Trust Company – Eunice, LA
Customer Service Representative/Secretary, October 1989 – August 1992
Saint Edmund Elementary – Eunice, LA
Teacher’s Aide, August 1992 – June 1994
Vige & Tujague CPA – Eunice, LA
Office Manager, June 1994 – June 1997
SKILLS
Strong verbal communication
Staff development
Team leader
Conflict resolution
Self-motivated
Computer skills
Liaison
Professional
Organized
Data Management
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