Sales/Solutions Professional

JEFFREY S. ZAHN

**** *********** **., *********, ** 21755

Mobile: 240-***-****

********@**.***

KEY AREAS OF EXPERTISE

·Network Engineering Solutions

·Sales Management

·Revenue Generation

·Technical and Solutions Sales

·Pre-Sales and Post-Sales Support

·Consultative Sales Strategies

·High-Impact Presentations

·Solutions Installation and Configuration

·Equipment Installation

·Technical Support

·Quality Assurance

·Network Administration

·Data and Scenario Analysis

·Risk Management

·Problem Resolution

·Team Leadership and Training

·Client and Vendor Relations

·Customer Service Orientation

·Effective Communication

·Critical Thinking

·Astute Attention to Detail

·Team and Individual Contributor

CERTIFICATION

Microsoft Certified Systems Engineer

SOFTWARE PROFICIENCY

·Microsoft Office Suite

·PaperCut™

·Drivve Image™

·Ecopy™

·Local Area Network (LAN)

·Windows & Mac OS

EDUCATION

THE COLLEGE OF NEW JERSEY

Ewing, NJ

Results-driven Sales/Solutions Professional seeking a Sales Management or Pre-Sales Engineer position where my experience can be used to increase company revenue and provide pre and post-sales technical support in an ever-changing, solutions-focused environment with a broad customer base. Quickly builds collaborative relationships with sales and engineering teams, key business partners, and customers; while delivering superior service across the board.

PROFESSIONAL EXPERIENCE

NAUTICON OFFICE SOLUTIONS, Gaithersburg, MD – 9/2001 to 5/2020

Network/Solutions Engineer

Provided comprehensive pre and post-sales support that included customer and technical support, needs analysis, and general sales support

Collaborated with sales support teams to serve as a technical expert for customer presentations

Leveraged technical expertise to increase each sale by an average of 20-30%

Conducted office equipment and software demonstrations in face-to-face and remote settings

Consulted with customers and performed needs analyses to determine technical requirements

Evaluated solutions for lines of business and presented appropriate solutions to meet customer goals

Coordinated with vendors for solution installation and configuration

Provided technical support to customers during and after equipment installation

Trained technicians and customers on equipment and software usage

Supported sales, service, and customers throughout the contract duration

Acted as liaison between the organization’s sales, business development, and engineering groups

Managed the Network Services group; provided performance development, evaluation, and feedback

Provided network administration support to internal teams and customers

Oversaw company servers to include upgrades, purchasing, and implementation

COMSAT, INC., Clarksburg, MD – 3/1994 to 3/2001

Senior Facilities Mechanic

Installed, maintained, and repaired satellite ground station support equipment

Established and maintained Peer to Peer LAN using Windows 95

Performed hardware and software upgrades on station computer equipment

Developed and maintained MS Access-based applications

MILITARY EXPERIENCE

U.S. NAVY – EM1/SS

Electrical Division Leading Petty Officer

Honorable Discharge

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