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Sr IT Project Manager

Warren, MI
September 24, 2020

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Samantha McCaulley


Phone: 586-***-****

Warren, MI

Performance driven Certified Scrum Master, Sr. IT Agile Project Manager with over 10 years of comprehensive experience identifying solutions and strategies for key stakeholders. Adept in delivering operational excellence through technical solutions in the IT, service, finance, manufacturing/automotive and public sectors. Keen ability to lead cross-functional teams and bridge the gap between business requirements and technology. Hands-on leader with expertise in project management business operations, agile transformation and PMO process re-engineering efforts.


Project/Product/Program Management, Agile/Scrum Methodologies, Sprint Planning, Daily Stand-Ups, Sprint Reviews, Jira / Confluence, VersionOne, Aha,

Clarity / CAPPM, SharePoint, P8, Release Planning, PMO, Tollgates, Governance/Compliance, SDLC, PMBOK, API, SOA, DevOps, Data Integration, Software/Hardware, Data Warehouse, Data Center / Infrastructure, Mobile Applications, CRM/Salesforce, Training / Mentoring / Coaching, Project Team Management, Resource Planning, Vendor Management, Business Development, Executive Presentations, Interpersonal Communication, Customer/Vendor Relationship Management, Cost/Budget Planning, Change Management, Quality Assurance, Business Analyst, Strong Analytical Problem-solving Skills, Strategic Program Development, Automotive, IT, Finance, Call Center, Requirements Gathering, MS Excel, PowerPoint, Word, Project, Visio


Comerica Bank

Sr. IT Project Manager/Scrum Master

Data Integration/SOA Development Team

7/2018 –9/2019

Successfully launched MVP1 Real-Time Payments project with the Retail Digital Transformation Domain February 2019. Real-Time Payments (RTP) a new “rail”

or inter-bank payment system that will allow consumers and businesses to receive payments instantly, directly to their accounts at Comerica.

This new service is be available 24 hours a day, 7 days a week, 365 days a year.

The launch of the Retail Deposit Account Digital Transformation project MVP1 to expand Comerica’s website to allow customer self-service, capabilities such as

online account opening, web banking and bill pay enrollment. Functional areas that DI team were focused on Online Account Opening, Online Web banking and Bill

Pay Enrollment. API/Cloud/AWS/UX/UI.

Worked in a dual role as PM/Scrum Master.

CAPPM Administration.

Supported the Application Development team to enable them to successfully execute project deliverables.

Set schedules, facilitate discussions, and help ensure roadblocks towards sprint goal are resolved.

Ensured accurate and timely resource time charges to assigned projects.

Worked with Product Development and Application Development staff to investigate and resolve project issues.

Responsible for following the company’s development processes, standards, and procedures.

Managed projects small/medium sized projects of moderate complexity.

On-time project delivery.

Worked with core project team to develop detailed, project schedules. Assigned tasks to team and developed detailed and accurate work schedules, project estimates, and resource plans.

Represented Agile teams and report development and release status.

Responsible for facilitating Agile activities such as daily scrum, sprint planning, sprint demo, and retrospective meetings.

Executed, monitored and controlled technical projects from original concept through final implementation.

Coordinated with Architecture, IT Operations, and PMO, and other teams and required.

Communicated project accomplishments to stakeholders through required measures and methods.

Managed and monitors project budgets with high focus on approved technical funding and technical cost containment. Ensured cost changes have accurate and timely approvals and follow corporate and department standards, policies and procedures.

Managed technical vendor team, and tracked and reviews vendor deliverables.

Ensured support areas are engaged to drive effective training and turnover of technical solutions.

Adhered to all government, corporate and department standards, policies and procedures in all technical artifacts, tasks and decisions across the technical team.

Ensure all artifacts adhere to all standards, policies and procedures.

Managed project risks and risk mitigation plans.

Ally Financial

IT Project Manager

Dealer Financial Services/Commercial Lending

9/2015 to 12/2017

CRM / Salesforce project. We developed a solution to support an online GAP refund process where the company would refund customers their account early that had active GAP Insurance policies. This process was stream lined using Salesforce and DocuSign to automate the process so the dealers would receive notifications via email instead of USPS, making the process more time and cost effect. After a successful launch on-time and within budget, about 17,000 notifications were sent out to Dealers.

Worked in a dual role as PM/Scrum Master.

Defined and executed communication plan to keep both IT and business stakeholders fully informed.

Responsible for developing and maintaining strong working relationships with key Business and integrated vendor partners.

Supported the Application Development team to enable them to successfully execute project deliverables.

Set schedules, facilitate discussions, and help ensure roadblocks towards sprint goal are resolved.

Ensured accurate and timely resource time charges to assigned projects.

Worked with Product Development and Application Development staff to investigate and resolve project issues.

Responsible for following the company’s development processes, standards, and procedures.

Generated effective utilization of project teams through best practice assignments of members to project tasks.

Delivered project plan that produces the business goals on-time within budget.

Worked directly with PMO to help improve and implement PMO process/standards, procedures and lifecycle methodology within APEX.

Mitigated risks and issues by providing improved project visibility to senior management and effectively leading project closure.

Created governance artifacts for tollgates/change requests and followed PMO guidelines & procedures and SDLC methodology.

Onboarded new PM’s and BA’s on project management processes.

Supported the business in defining scope to ensure organizations acceptance of the solution.

Complied with Change Management, Release Management, IT Risk & Compliance processes and standards.

Mentored project team and staff as needed on Agile, Jira, PFMA, Clarity, VersionOne.

Managed financials diligently to stay within the planned project budget and provide monthly updates to actuals and future forecast.

Comerica Bank

Sr. IT Project Manager

EA Architecture Team

1/2015 to 9/2015

Independently managed the full project life cycle, from initiation through implementation; including (but not limited to) requirements gathering and prioritization, defining scope and schedule, obtaining approvals, manage development and testing tasks and troubleshooting.

Coordinated and lead efforts of multiple teams (local and remote) to complete project deliverables.

Mentored project team and staff as needed.

Responsible for SharePoint site for Architecture Team, maintenance, approval process, documents storage.

Monitored and actively participate in all aspects of project phases from requirements gathering to deployment, while maintaining momentum through completion of the project.

Worked directly with PMO office, following policies and procedures and supported improving process.

Instrumental in coordinating requirements gathering sessions with end users.

PVS Chemicals

Sr. IT Project Manager

7/2013 to 3/2014

Managed responsibilities for all aspects of the delivery for one or more projects to include producing, monitoring, and reporting project status against a project work plan as well as managing a project budget, issues and risks.

Established regular reporting expectations to ensure projects remain on-scope, on-budget, and on-schedule.

Identified roles and responsibilities for project team members and secure project resources for all project phases.

Supported creation of processes and procedures to implement new PMO.

Maintained standard project documentation - project plans, agendas, action items list, deliverables and ensure adherence to company Project Management Standards and Software Development Lifecycle best practices.

Blue Cross Blue Shield of Michigan

Business Readiness Project Manager

11/2012 to 4/2013

Responsible for establishing and maintaining coordinated activities including validation and reporting of progress; organizing, recording, storage and retrieval of communications / interactions; and the overall management of business changes being implemented across all releases.

Worked directly with PMO to work within designated project guidelines and help support processes improvement.

Learned and understood the business readiness methodology to track the progress of the development and deployment of business processes, procedures, communications, training and other business deliverables for all releases.


Project Manager

(Short Term Contract)

12/2010 to 1/2011

Implemented DDMI. (Discovery and Dependency Mapping Inventory) required systems across the Midwest region.

Managed Resources assigned.

Reported budgets and timelines.

Meetings and Project Plans managed as needed.

Lucid Business Strategies

Sr. Project Manager


7/2010 to 11/2010

Created marketing/web development plans.

Created internal PMO processes to streamline business.

Budget, billing coordination and banking.

Management of all active and nonactive projects.

Assisted and assigned resources to projects.

Developed marketing materials and web content.

EMC2 / Dell -

Sr. IT Project Manager

2/2007 to 9/2010

IT Project Manager/Resource Manager

3/2005 to 2/2007

Spearheaded the transition and delivery of TS Projects, managing the life cycle of all projects.

Partnered with the Technology Consultant to gather, complete, and submit CCPF information; coordinating initial Customer Service involvement by submitting and following up on Service Engagement Requests.

Support SAN/NAS Centera, Legato (EX/DX, Networker, Autostart, Replistor) and VSRM Implementation Teams managing the life cycle of data storage/backup solution systems from architectural design through to customer sign off.

Coordinated architectural design review and Project Implementation activities, ensuring the submission of required CCA.

Monitored the status of on-going projects, including assignment of appropriate delivery resources, availability of resources, and prompt, accurate completion of assigned projects.

Supported PMO with upholding process and procedures within projects and supported improving processes.

Worked cross-functionally to launch projects, gather information from customers, coordinate transition and delivery activities, collaborate with vendors and ensure the completion and validation of projects.

Intier Automotive

Project Manager

4/2003 to 3/2005

Over saw the preparation and tracking of design packages to facilitate customer design reviews.

Interfaced with design supervisors, specification analysts, engineers and GM to process design packages.

Managed work order databases within GM Systems to ensure easy access to timely information.

Assisted in the development / refinement of existing work processes and develop written procedures that document new processes.

ISO 9001 Quality Process responsibilities and implemented a new ISO tracking process.

Primary reporting/tracking tools used were MS Excel and Project.

Gedas USA, - Volkswagen/Audi of America

Project Manager / Web Administrator

Data Warehouse Team

1/2001 to 4/2003

Functioned as a liaison between VWOA, VWC, VWM, Gedas USA, Gedas Mexico, SAP America and vendors.

Processed change management, employee suggestion action planning, Traffic light reports (issues/risk logs) and charter/ statement of requirements.

Maintained Quality Assurance Project binders following g-frame methodology and assisted w/ documentation to ensure data integrity & processes.

Quality Assurance Workflow Process Metrics Assistance/Training – ISO, ISO/Audit Compliance responsibilities and Alternate for ISO Sub Group.

Regulated departmental budget expense reports, purchase requisitions, forecasting and resource allocation.

Time/Project Planning and Reporting.

Development/Design/Implementation/Maintenance of CC-ERM intranet page.

Administrator of Network Global folders, maintained folder structures/documentation, tracked user access, and responsible for security access globally.


Scrum Master Certified (10/2019)

Scrum Fundamentals Certified (10/2019)

PMP Certification in progress (Completed Project Management Professional (PMP)® Certification Preparation Course)

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